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live one car renewal RRS feed

  • Question

  • my subscription is still valid until June 2010 yet it tells me it expired.  when i want to renew anyway they say i get a free six months extension but nothing happens.  On the left bottom of live one care it says valid until june 2010 but on top in the main box it gives the status as red for being at risk due to expired subscription.
    • Moved by swapnilpBanned Friday, July 31, 2009 10:28 AM Not related to Social Bookmarks Discussion Forum (From:Social Bookmarks Discussion Forum)
    Saturday, July 11, 2009 12:04 PM

All replies

  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

     

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.


    How to reach support (FAQ) -
    http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     


    Rubel Khan - MY BLOG!
    • Proposed as answer by Rubel Khan Monday, July 13, 2009 5:45 AM
    Monday, July 13, 2009 5:45 AM