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Windows 7 Home Premium not validating? RRS feed

  • Question

  • I have a Toshiba L500-19x laptop operating Windows 7 Home Premium. I have owned this for about a year and a half, and recently the hard-drive was damaged and had to be taken to a computer shop to be repaired. They replaced my hard-drive and i was able to use my laptop again. But a message kept popping up saying that i had to install 'genuine windows' so i followed the instructions and downloaded a file on the link. I would run the install program and it would pop up with an error message which can be seen here: http://imageshack.us/photo/my-images/13/updateinstallationfaile.png/ - I reserached the error code online and was told to run a Microsoft Genuine Advantage Diognostics program, which i did and the results can be seen here: http://imageshack.us/photo/my-images/854/microsoftgenuineadvanta.png/ 

    I then tried to reserach again, and on a different site people said that i should change my product key and how i can go about it by right clicking "Computer" and selecting "Properties" but i could not find the option. I have my Product Key written down on paper as the label with it on underneath the laptop has rubbed off over time.

    Does anyone know how to solve this issue? It doesnt really affect the laptop when i use it, but it doesnt let me run updates or troubleshoot problems.

    Thankyou in advance.

    Monday, May 30, 2011 8:02 PM

Answers

  •  

    you need to post your MGA diagnostic report here

     In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Monday, May 30, 2011 8:35 PM
    Answerer

All replies

  •  

    you need to post your MGA diagnostic report here

     In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Monday, May 30, 2011 8:35 PM
    Answerer
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Friday, June 3, 2011 6:55 PM