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Photo Editor Caused Failed Validation RRS feed

  • Question

  • When downloading the Office 2007 trial I had no problem; however, when downloading tools for it I failed validation.  The error said Office XP was not registered.  I tried to uninstall and found the cause was that the Photo Editor tool was the only Office XP software on my system.  It was not included in Office 2003 and I like it so I had installed the tool only.  It does not have a means of registering the Office 2002 software which I no longer use because I have Office 2003.  Is there any way around this problem.
    Thursday, January 18, 2007 11:34 PM

Answers

  • Hi Steve,

    Can you run our diagnostic tool and post it here so I can review it? 

    1)      Logon to the PC that is experiencing the issue as a user with ADMIN rights.

    2)      Download the tool:   http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3)      When the tool loads, click CONTINUE.

    4)      Is the RESOLVE button available?  If so, please click RESOLVE to allow the diagnostic tool to repair the issue.

    5)      From the Windows tab, click the COPY button.
    6)      Reply back to this post and PASTE the results.

     

    Can you also provide a link to the Photo Editor tool you were trying to download?

     

    Thanks,

    Michelle

     

    Wednesday, January 24, 2007 1:16 AM

All replies

  • Hi Steve,

    Can you run our diagnostic tool and post it here so I can review it? 

    1)      Logon to the PC that is experiencing the issue as a user with ADMIN rights.

    2)      Download the tool:   http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3)      When the tool loads, click CONTINUE.

    4)      Is the RESOLVE button available?  If so, please click RESOLVE to allow the diagnostic tool to repair the issue.

    5)      From the Windows tab, click the COPY button.
    6)      Reply back to this post and PASTE the results.

     

    Can you also provide a link to the Photo Editor tool you were trying to download?

     

    Thanks,

    Michelle

     

    Wednesday, January 24, 2007 1:16 AM
  • Alright, someone else with my EXACT same problem!  I see no solution, however, so I'll reiterate, and post my MGE diagnostic results.

    I own Office 2007 Home & Student Edition.  I was trying tonight, to download one of the Word letter templates, and Word said it had to do a Genuine Advantage check.  Fine, go ahead.  When it said it failed, I couldn't believe it, so I downloaded this plugin to get more detailed results, and it said it failed because my copy of Office XP wasn't activated....but I don't have Office XP installed!  I then realized I have Microsoft Photo Editor, because I too like this program, and Office XP was the last version of Office to still install it from.  I installed this program ONLY, and nothing more.  I cannot activate my "copy of XP" from this program however, and this program really isn't Office XP -- it's a Microsoft Tool.  Furthermore, I'm trying to use a GENUINE copy of Word -- I'm not trying to use Photo Editor -- so why are you telling me I can't continue?  It's absurd, ridiculous.

    As for the question you provided about a link to the Photo Editor tool --- I didn't download it -- I installed it from my Office XP Professional CD!  Microsoft created this application and they can't even support it?  Please, I beg you, help me out here, and either fix your Genuine Advantage tool so it doesn't detect a non-activated Office XP when I don't have Office XP installed, or tell me how to activate, when I only have Photo Editor installed.  Thanks!

    Diagnostic results:
    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-J42VR-H6TGG-2DRDT
    Windows Product Key Hash: Jd17901DLPC0hWg+VoeVN2sE+tQ=
    Windows Product ID: 55274-640-0436465-23100
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {83C72DA8-DCC3-4432-AC3C-E6636DC2023C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-831-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~2\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{83C72DA8-DCC3-4432-AC3C-E6636DC2023C}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2DRDT</PKey><PID>55274-640-0436465-23100</PID><PIDType>1</PIDType><SID>S-1-5-21-1708537768-926492609-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2NPV-VM ACPI BIOS Revision 1103</Version><SMBIOSVersion major="2" minor="4"/><Date>20070906000000.000000+000</Date></BIOS><HWID>CEA238CF0184C078</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BA2589E5984FDCA</Val><Hash>axaek0o3W2jyJuwNifEpbUFZ8+U=</Hash><Pid>54186-750-9439737-17576</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>83025D94C3AFF0E</Val><Hash>IMsFJH+l5vX+3BIbJe3gGvZXArM=</Hash><Pid>81602-903-5665553-68232</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 


    Friday, March 7, 2008 1:25 AM
  • Hello crownoflife,

     

    From your diagnostic report it is showing you have both Office XP & Office 2007 installed on your machine.  Whenever you install any program, whether it is just a single program or multiple programs from an Office Suite, that version of the Office suite will be installed however only containing which programs you select to install.  You will need to activate your Office XP suite in order to pass validation, whether it be for Windows Update or any other service that requires your computer to pass validation.

     

    The purpose of this forum is the support of the OGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for your version of Office:

     

     

    1)      Start any Office program.

    2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

    3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    4)      Click “Next”.

    5)      On the “Activation Complete” page, click “Finish”.

     Here are various websites which will explain Activation as well as provide you with troubleshooting processes should you experience any and/or further complications: 

     

    About product activation in Microsoft Office System products

    http://office.microsoft.com/en-us/help/HP030829921033.aspx?pid=CH010344561033

     

    Microsoft Product Activation

    http://www.microsoft.com/piracy/mpa.aspx

     

    Activate Microsoft Office programs

    http://office.microsoft.com/en-us/help/HA012334341033.aspx

     

    Activate Your Microsoft Office System Trial Product

    http://www.microsoft.com/office/trial/activate.mspx

     

    How to install and activate 2007 Microsoft Office system programs

    http://office.microsoft.com/en-us/help/HA101733401033.aspx

     

     

    How to install, activate, and register Microsoft Office 2003 programs

    http://office.microsoft.com/en-us/help/HA101733471033.aspx?pid=CH010963501033

     

    How to troubleshoot problems you may experience when trying to activate Office products

    http://support.microsoft.com/kb/903275/en-us

     

    How to troubleshoot problems you experience when activating a 2007 Office product

    http://support.microsoft.com/kb/919895

     

    "Your installation cannot be activated" error message when you try to activate Office 2007 or Office 2003

    http://support.microsoft.com/kb/826526/

     

    Resources to help you activate a license in Microsoft Office programs

    http://support.microsoft.com/kb/828958

     

    Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Friday, March 7, 2008 6:48 PM