I had the message "winssnotify.exe - bad image", one care would not operate. Thought I was following the instructions and suggestions reading this forum. Ended up removing one care using the OneCareCleanup application, reinstalled one care and it looks like used up one of my subscriptions. Also, duplicated this computer in my onecare circle. So, I show the same computer twice, one with the status "at risk", even though that is the version that has been replaced. How do I straighten this out? I intend on using my third subscription on my laptop.