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I need some clarification about Microsoft Windows Genuine Advantage Validation RRS feed

  • Question

  • I bought a use laptop a couple years ago. I recently formatted the hard drive and reloaded Winidows XP PRO. I try useing the product from the sticker on the back of the laptop. It will not vailidate. I just used a copy of Winidows XP PRO that I found. It is an IBM laptop so the windows that was originally on it should not be counterfeited. Is there a certain spot from the Microsoft website I should download Windows XP to work with my Product Key. It saids Windows XP Pro on the sticker. The person I bought the laptop from says that Windows XP Pro and Office came preloaded and there was no CDs. What do I do?
    Monday, April 27, 2009 8:54 PM

Answers

  • Mcprimal96,

    "I just used a copy of Winidows XP PRO that I found."  Not the best choice since over half of downloaded iso copies of Microsoft installation CDs have embedded malware.

    Your BEST choice is to go to the Lenovo support site http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do , enter your model number, and then see if they will sell you a Recovery CD set. 
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Tuesday, April 28, 2009 5:41 PM
    Tuesday, April 28, 2009 2:09 PM

All replies

  • Hello Mcprimal96,


    Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Monday, April 27, 2009 9:04 PM
  • My label is Number 3, "Lenovo Singapore" is the manufacture. Windows XP Professional. I went to the "How to tell" Website and it says, "You should have received a recovery solutions Disc from your computer manufacturer. To verify that the recovery solutions CD that came with your computer is genuine, please contact your computer manufacturer."

    I don't have that CD what do I do?

    Tuesday, April 28, 2009 12:26 AM
  • Mcprimal96,

    "I just used a copy of Winidows XP PRO that I found."  Not the best choice since over half of downloaded iso copies of Microsoft installation CDs have embedded malware.

    Your BEST choice is to go to the Lenovo support site http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do , enter your model number, and then see if they will sell you a Recovery CD set. 
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Tuesday, April 28, 2009 5:41 PM
    Tuesday, April 28, 2009 2:09 PM
  • Thank you, I ordered the CD Set today, hopefully everything is fixed when I get the CDs
    Tuesday, April 28, 2009 10:03 PM