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Action Microsoft.Crm.Tools.Admin.SetTokenKeyAction failed. Name translation: Generic processing error. (Exception from HRESULT: 0x80072115) while installing CRM 2013 RRS feed

  • Question

  • Hi all,

    I'm currently migrating from CRM 2011 to CRM 2015. But because it's not possible to directly migrate an organization from CRM 2011 to CRM 2015 I tried to install CRM 2013.

    I first ran the installation on a Windows Server 2012 R2 Standard with a SQL 2012 all on the same server. During installation of the new default organization I ran into this error:

    Action Microsoft.Crm.Tools.Admin.SetTokenKeyAction failed. Name translation: Generic processing error. (Exception from HRESULT: 0x80072115)

     I tried googling the error to determine whether I could ignore this or that I had to fix this. I couldn't find anything about this error so I tried to ignore the message and continue the installation. I figured I didn't need the organization anyway. A few steps later the installation ran into some other problems, at that point I could only abort the installation.

    The installation seemed successful, I could open the deployment administrator and I could see the failed organization. I removed it and tried to install the report extensions so I could import the organization I want to migrate. During installation of the report extensions I ran into this error during system check:

    Name translation: Generic processing error. (Exception from HRESULT: 0x80072115)

    I was not able to resolve the error so I tried reinstalling CRM, this resulted in the same errors. After this I tried reinstalling the entire server, this time I set it up with Server 2008 R2 and SQL 2008, this also resulted in the same errors. In both cases SSRS was working, I could access it and add folders and reports. I tried giving the involved service users administrator privileges, this didn't work either.

    At this point I tried everything I can think of, is there anyone who ran into the same problems and knows a way to resolve them? Or is there anyone who knows of a different way to migrate an organization from CRM 2011 to CRM 2015?


    Tuesday, October 27, 2015 12:12 PM

Answers

  • While waiting for an answer I tried the log files one more time and came across this error:

    Error| Check ReportingAccountMemberOfSecurityGroupValidator : Failure: Name translation: Generic processing error. (Exception from HRESULT: 0x80072115)

    The service user for SSRS was a user in the parent domain. I switched this user with a user from the child domain where the server is running and this resolved the error.

    • Marked as answer by K_Visser Tuesday, October 27, 2015 12:33 PM
    Tuesday, October 27, 2015 12:33 PM