windows 7 being reorted as not genuine

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  "iain1997" wrote in message news:35dd88c7-876d-412f-a7e6-59fc81990fdb...

  Diagnostic Report (1.9.0019.0):

  -----------------------------------------

  WGA Data-->

  Validation Status: Genuine

  Validation Code: 0

  
  

  Cached Validation Code: N/A, hr = 0xc0000022

  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

  Windows Product ID: 00359-OEM-8992687-00006

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.1.7600.2.00010300.0.0.003

   

  
   

  Licensing Data-->

  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.

  Error: 0x80070426 

  
  

  Windows Activation Technologies-->

  HrOffline: 0x8004FE21

  HrOnline: 0x00000000

  HealthStatus: 0x0001000000000000

  Event Time Stamp: 2:4:2011 05:30

  WAT Activex: Registered

  WAT Admin Service: Registered

   

  
   

  
  

  
  

  Your problem appears to be that the Software Protection Service is not functioning.

  Please try the following:

  Click on the Start button

  In the Search box, type

  SERVICES.MSC

  and hit the Enter key

  Accept the UAC prompt, if you get one, and the Services Console will appear.

  Look down the list for the Software Protection Service

  right-click on it, and select Properties

  In the Startup type  section, it should say 'Automatic(delayed start)'  - If not, then set it that way, and click Apply

  Select the Start button to attempt to start the service - what happens?

  If the service fails to start, what is the EXACT error message?

  Reboot - allow a few minutes for the system to settle down, and run a new MGADiag report, and post the result here

  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, February 4, 2011 9:44 AM

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  Error message :

  Windows could not start the Software protection service on local computer

  Error2: The system cannot fund the file specified.

   

  rebooted : and MGADiag report is :-

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

   

  Validation Code: 0x8004FE21

  Cached Online Validation Code: N/A, hr = 0xc0000022

  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

  Windows Product ID: 00359-OEM-8992687-00006

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.1.7600.2.00010300.0.0.003

  ID: {CF4A7138-D3C1-4212-BB39-46A3893C92DB}(3)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: N/A, hr = 0x80070002

  Signed By: N/A, hr = 0x80070002

  Product Name: Windows 7 Home Premium

  Architecture: 0x00000009

  Build lab: 7600.win7_gdr.100618-1621

  TTS Error: 

  Validation Diagnostic: 

  Resolution Status: N/A

   

  Vista WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

   

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

   

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

   

  OGA Data-->

  Office Status: 100 Genuine

  Microsoft Office Professional Plus 2007 - 100 Genuine

  Microsoft Office Home and Student 2007 - 100 Genuine

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

   

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Users\Iain\AppData\Local\Google\Chrome\Application\chrome.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

   

  File Scan Data-->

   

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{CF4A7138-D3C1-4212-BB39-46A3893C92DB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1861372084-2336817691-1071526646</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3900</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100120000000.000000+000</Date></BIOS><HWID>B0B83607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>50DB7F2C5488F10</Val><Hash>54VMIlh4xfUjjui9w0e1ebOKCLM=</Hash><Pid>89446-904-3626103-65743</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

   

  Spsys.log Content: 0x80070002

   

  Licensing Data-->

  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.

  Error: 0x80070426 

   

  Windows Activation Technologies-->

  HrOffline: 0x8004FE21

  HrOnline: N/A

  HealthStatus: 0x0001000000000000

  Event Time Stamp: 2:4:2011 05:46

  ActiveX: Registered, Version: 7.1.7600.16395

  Admin Service: Registered, Version: 7.1.7600.16395

  HealthStatus Bitmask Output:

  Tampered Service: sppsvc

   

   

  HWID Data-->

  HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAeqiyVISxkGJgkiow3EfKqlxd

   

  OEM Activation 1.0 Data-->

  N/A

   

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x20001

  OEMID and OEMTableID Consistent: yes

  BIOS Information: 

    ACPI Table Name OEMID Value OEMTableID Value

    APIC ACRSYS APIC0850

    FACP ACRSYS FACP0850

    HPET ACRSYS OEMHPET 

    MCFG ACRSYS OEMMCFG 

    SLIC ACRSYS ACRPRDCT

    OEMB ACRSYS OEMB0850

    GSCI ACRSYS GMCHSCI 

    AWMI ACRSYS OEMB0850

    SSDT DpgPmm CpuPm

   

   

  Friday, February 4, 2011 10:13 AM
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  Hello iain1997,

  The error "Error2: The system cannot fund the file specified." can mean one of two things (that I'm aware of). Either:

  1) The file (in this case sppsvc.exe) has been moved or deleted from it's proper folder.

  or

  2) The Registry Enter (which tell Windows where the specific file can be found) has been damaged or deleted.

   

  -For possibility #1), the resolution would be to either repair or replace the file.

  To repair the file try the below steps

  a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
  
  1) Click the Start Button
  2) Type: cmd.exe
  3) Right-click the cmd.exe file and select 'Run as Administrator'
  4) In the CMD window, type: sfc /scannow
  5) Reboot and see if that resolves the issue.
  
  
  b. Repairing Windows using System Restore:
  
  1) Click the Start button
  2) In the Start Search field, type: System Restore and hit “Enter”
  3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
  4) Click the "Next" button.
  5) Reboot and see if that resolves the issue.

  To replace the file, you would need to find another PC running Windows 7, find the sppsvc.exe file (located in the windows/system32 folder) and copy it to your PC. 

   

  -For possibility #2), the issue is with the Windows Registry which I do not like to troubleshoot over the forums (because of the high possibility of really messing up Windows, if something is done incorrectly).  For a Registry issue, I would recommend contacting Microsoft Assisted Support at one of the below URLs

  North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
  
  Outside North America:
  http://support.microsoft.com/contactus/?ws=support#tab0

   

  Thank you,

  ---

  Darin MS

  • Marked as answer by Darin Smith MS Friday, February 4, 2011 8:11 PM

  Friday, February 4, 2011 8:10 PM