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Problem With Windows Vista Validation - System Scan Error RRS feed

  • Question

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    Dear Microsoft Support,

     

    I’m having issues with my Windows Validation, I keep getting an error that “You may be a victim of software counterfeiting”. This is on an OEM licence of Windows on my laptop that I’ve had for over a year. The errors only started recently. At the bottom-left of the Windows Validation error I get code [0x80070426].

     

    On top of that I’m getting the following (possibly related) symptoms:

    1)      Control Panel won’t open. That is to say, when I try to open it, it flickers for a millisecond before closing again.

    2)      I can’t print anything from any program on my laptop – the error says it’s a configuration issue but I haven’t changed my configuration and I have no trouble printing a test page from my laptop.

     

    Things I’ve tried:

    1)      Rebooted. No luck.

    2)      Run a virus scan from McAfee, which I’ve had installed and protecting my computer all along anyway. No viruses or spyware.

    3)      Run the Windows Live OneCare safety scanner beta – No viruses or spyware, although some registry items, nothing serious.

    4)      Run “net start slsvc” as an Administrator. When I do this I get “The Software Licensing service was started successfully” with no errors.

    5)      Run the Disk Cleanup service, although all it did was suggest some things for me to delete.

    6)      Used the Microsoft Diagnostic site at “http://www.microsoft.com/genuine/diag/” – It passed all tests (I run Firefox but I’ve installed the relevant plugins).

    7)      Run a system scan from the Command Prompt as Admin, using “sfc/scannow”. When I did that it got to 20% verification when it stopped with error:

    "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log windir\Logs\CBS\CBS.log"

     

    Below is my Diagnostic Report, and below that the CBS log contents from the time I started the system scan.

     

    Please let me know if you have a solution for my issue!

    Thanks so much in advance….

    Wassim

     

    -----------------------------------------------------------------------------------------

     

    Diagnostic Report (1.9.0006.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Online Validation Code: 0x80070426

    Cached Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F

    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=

    Windows Product ID: 89578-OEM-7332157-00237

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {04B163CC-BB77-4600-8C2F-FB366B66DB7E}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.090302-1506

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{04B163CC-BB77-4600-8C2F-FB366B66DB7E}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-67547283-3693150264-3371064661</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A200</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20070426000000.000000+000</Date></BIOS><HWID>96303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57907</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software Licensing service is not running.

     

    HWID Data-->

    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAeqjaKr55aprqTnR2FDry9Bollq/2CKxWKoU=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name    OEMID Value            OEMTableID Value

      APIC                         INTEL                        CALISTGA

      FACP                                    TOSCPL                     CALISTGA

      HPET                                    INTEL                        CALISTGA

      BOOT                                   PTLTD                        $SBFTBL$

      MCFG                                   INTEL                        CALISTGA

      SLIC                         TOSCPL                     TOSCPL00

      APIC                         INTEL                        CALISTGA

      SSDT                                    SataRe             SataPri

      SSDT                                    SataRe             SataPri

      SSDT                                    SataRe             SataPri

      SSDT                                    SataRe             SataPri

      SSDT                                    SataRe             SataPri

     

    -----------------------------------------------------------------------------------------

     

    2009-04-28 09:58:44, Info                  CBS    Scavenge: Package store indicates there is no component to scavenge, skipping.

    2009-04-28 09:59:59, Info                  CBS    Loaded Servicing Stack v6.0.6001.18000 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6001.18000_none_095f6148c74a7a64\cbscore.dll

    2009-04-28 09:59:59, Info                  CSI    00000001@2009/4/28:08:59:59.126 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x687a8504 @0x6a458439 @0x6a4362a3 @0x521392 @0x521ed4 @0x5217cb)

    2009-04-28 09:59:59, Info                  CSI    00000002@2009/4/28:08:59:59.140 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x687a8504 @0x6a48e615 @0x6a470dec @0x521392 @0x521ed4 @0x5217cb)

    2009-04-28 09:59:59, Info                  CSI    00000003@2009/4/28:08:59:59.142 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x687a8504 @0x6efc1a0d @0x6efc1794 @0x52360b @0x522be3 @0x5217cb)

    2009-04-28 09:59:59, Info                   CBS    NonStart: Checking to ensure startup processing was not required.

    2009-04-28 09:59:59, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xfdfcbc

    2009-04-28 09:59:59, Info                  CBS    NonStart: Success, startup processing not required as expected.

    2009-04-28 09:59:59, Info                  CSI    00000005 CSI Store 1305584 (0x0013ebf0) initialized

    2009-04-28 10:00:03, Info                  CSI    00000006 [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:03, Info                  CSI    00000007 [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:04, Info                  CSI    00000008 Repair results created:

    POQ 0 starts:

         0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\780f7fb8dfc7c90165000000200f9c18._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"

        1: Move File: Source = [l:218{109}]"\SystemRoot\WinSxS\Temp\PendingRenames\78f183b8dfc7c90166000000200f9c18.program_files_ffd0cbfc813cc4f1.cdf-ms", Destination = [l:130{65}]"\SystemRoot\WinSxS\FileMaps\program_files_ffd0cbfc813cc4f1.cdf-ms"

        2: Move File: Source = [l:244{122}]"\SystemRoot\WinSxS\Temp\PendingRenames\085185b8dfc7c90167000000200f9c18.program_files_common_files_d7a65bb2f0e854e7.cdf-ms", Destination = [l:156{78}]"\SystemRoot\WinSxS\FileMaps\program_files_common_files_d7a65bb2f0e854e7.cdf-ms"

        3: Move File: Source = [l:278{139}]"\SystemRoot\WinSxS\Temp\PendingRenames\581486b8dfc7c90168000000200f9c18.program_files_common_files_microsoft_shared_818c5a0e45020fba.cdf-ms", Destination = [l:190{95}]"\SystemRoot\WinSxS\FileMaps\program_files_common_files_microsoft_shared_818c5a0e45020fba.cdf-ms"

        4: Move File: Source = [l:286{143}]"\SystemRoot\WinSxS\Temp\PendingRenames\d84c87b8dfc7c90169000000200f9c18.program_files_common_files_microsoft_shared_ink_3c86e3db0b3b254c.cdf-ms", Destination = [l:198{99}]"\SystemRoot\WinSxS\FileMaps\program_files_common_files_microsoft_shared_ink_3c86e3db0b3b254c.cdf-ms"

        5: Move File: Source = [l:292{146}]"\SystemRoot\WinSxS\Temp\PendingRenames\281088b8dfc7c9016a000000200f9c18.program_files_common_files_microsoft_shared_ink_en_7a951cedcb9a5105.cdf-ms", Destination = [l:204{102}]"\SystemRoot\WinSxS\FileMaps\program_files_common_files_microsoft_shared_ink_en_7a951cedcb9a5105.cdf-ms"

        6: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\28eba2b8dfc7c9016b000000200f9c18.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"

        7: Move File: Source = [l:208{104}]"\SystemRoot\WinSxS\Temp\PendingRenames\b84aa4b8dfc7c9016c000000200f9c18.$$_ehome_40103e2da1d

    2009-04-28 10:00:04, Info                  CSI    121de.cdf-ms", Destination = [l:120{60}]"\SystemRoot\WinSxS\FileMaps\$$_ehome_40103e2da1d121de.cdf-ms"

     

    POQ 0 ends.

    2009-04-28 10:00:04, Info                  CSI    00000009 [SR] Verify complete

    2009-04-28 10:00:05, Info                  CSI    0000000a [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:05, Info                  CSI    0000000b [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:09, Info                  CSI    0000000c Repair results created:

    POQ 1 starts:

     

    POQ 1 ends.

    2009-04-28 10:00:09, Info                  CSI    0000000d [SR] Verify complete

    2009-04-28 10:00:09, Info                  CSI    0000000e [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:09, Info                  CSI    0000000f [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:11, Info                  CSI    00000010 Repair results created:

    POQ 2 starts:

     

    POQ 2 ends.

    2009-04-28 10:00:11, Info                  CSI    00000011 [SR] Verify complete

    2009-04-28 10:00:12, Info                  CSI    00000012 [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:12, Info                  CSI    00000013 [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:14, Info                  CSI    00000014 Repair results created:

    POQ 3 starts:

     

    POQ 3 ends.

    2009-04-28 10:00:14, Info                  CSI    00000015 [SR] Verify complete

    2009-04-28 10:00:15, Info                  CSI    00000016 [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:15, Info                  CSI    00000017 [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:17, Info                  CSI    00000018 Repair results created:

    POQ 4 starts:

     

    POQ 4 ends.

    2009-04-28 10:00:17, Info                  CSI    00000019 [SR] Verify complete

    2009-04-28 10:00:17, Info                  CSI    0000001a [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:17, Info                  CSI    0000001b [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:20, Info                  CSI    0000001c Repair results created:

    POQ 5 starts:

     

    POQ 5 ends.

    2009-04-28 10:00:20, Info                  CSI    0000001d [SR] Verify complete

    2009-04-28 10:00:20, Info                  CSI    0000001e [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:20, Info                  CSI    0000001f [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:23, Info                  CSI    00000020 Repair results created:

    POQ 6 starts:

     

    POQ 6 ends.

    2009-04-28 10:00:23, Info                  CSI    00000021 [SR] Verify complete

    2009-04-28 10:00:24, Info                  CSI    00000022 [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:24, Info                  CSI    00000023 [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:27, Info                  CSI    00000024 Repair results created:

    POQ 7 starts:

     

    POQ 7 ends.

    2009-04-28 10:00:27, Info                  CSI    00000025 [SR] Verify complete

    2009-04-28 10:00:27, Info                   CSI    00000026 [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:27, Info                  CSI    00000027 [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:31, Info                  CSI    00000028 Repair results created:

    POQ 8 starts:

     

    POQ 8 ends.

    2009-04-28 10:00:31, Info                  CSI    00000029 [SR] Verify complete

    2009-04-28 10:00:31, Info                  CSI    0000002a [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:31, Info                  CSI     0000002b [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:35, Info                  CSI    0000002c Repair results created:

    POQ 9 starts:

     

    POQ 9 ends.

    2009-04-28 10:00:35, Info                  CSI    0000002d [SR] Verify complete

    2009-04-28 10:00:35, Info                  CSI    0000002e [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:35, Info                  CSI    0000002f [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:42, Info                  CSI    00000030 Repair results created:

    POQ 10 starts:

         0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\c8e04ccedfc7c90155040000200f9c18._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"

        1: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\28cb4dcedfc7c90156040000200f9c18.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"

        2: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\48fb52cedfc7c90157040000200f9c18.$$_schcache_f995a5d4decb8cc0.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_schcache_f995a5d4decb8cc0.cdf-ms"

        3: Move File: Source = [l:234{117}]"\SystemRoot\WinSxS\Temp\PendingRenames\38e479cedfc7c90158040000200f9c18.$$_help_windows_en-us_b594929e73669c5e.cdf-ms", Destination = [l:146{73}]"\SystemRoot\WinSxS\FileMaps\$$_help_windows_en-us_b594929e73669c5e.cdf-ms"

        4: Move File: Source = [l:228{114}]"\SystemRoot\WinSxS\Temp\PendingRenames\a8667dcedfc7c90159040000200f9c18.$$_help_help_en-us_91e6e7979a9bf9c6.cdf-ms", Destination = [l:140{70}]"\SystemRoot\WinSxS\FileMaps\$$_help_help_en-us_91e6e7979a9bf9c6.cdf-ms"

        5: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\8821bacedfc7c9015a040000200f9c18.$$_system32_21f9a9c4a2f8b514.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_system32_21f9a9c4a2f8b514.cdf-ms"

        6: Move File: Source = [l:242{121}]"\SystemRoot\WinSxS\Temp\PendingRenames\1863c0cedfc7c9015b040000200f9c18.$$_system32_manifeststore_7d35b12f9be4c20e.cdf-ms", Destination = [l:154{77}]"\SystemRoot\WinSxS\FileMaps\$$_system32_manifeststore_7d35b12f9be4c20e.cdf-ms"

        7: Move File: Source = [l:218{109}]"\SystemRoot\WinSxS\Temp\PendingRenames\5869d9cedfc7c9015c040000200f9c18.program_files_ffd0cbfc813cc4f1.cdf-ms", Destination = [l:130{65}]"\SystemRoot\WinSxS\FileMaps\program_files_ffd0cbfc813cc4f1.cdf-ms"

        8: Create Directory: Directory = [l:48{24}]"\??\C:\Program Files\MSN

    2009-04-28 10:00:42, Info                  CSI    ", Attributes = 00000080

        9: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\f895e9cedfc7c9015d040000200f9c18.$$_apppatch_1143992cbbbebcab.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_apppatch_1143992cbbbebcab.cdf-ms"

     

    POQ 10 ends.

    2009-04-28 10:00:42, Info                  CSI    00000031 [SR] Verify complete

    2009-04-28 10:00:42, Info                  CSI    00000032 [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:42, Info                  CSI    00000033 [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:46, Info                  CSI    00000034 Repair results created:

    POQ 11 starts:

         0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\9821f3d0dfc7c901c2040000200f9c18._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"

        1: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\0833f4d0dfc7c901c3040000200f9c18.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"

        2: Move File: Source = [l:216{108}]"\SystemRoot\WinSxS\Temp\PendingRenames\9892f5d0dfc7c901c4040000200f9c18.$$_resources_fbee56ab048ab239.cdf-ms", Destination = [l:128{64}]"\SystemRoot\WinSxS\FileMaps\$$_resources_fbee56ab048ab239.cdf-ms"

        3: Move File: Source = [l:230{115}]"\SystemRoot\WinSxS\Temp\PendingRenames\0815f9d0dfc7c901c5040000200f9c18.$$_resources_themes_4d0d4910e83c2273.cdf-ms", Destination = [l:142{71}]"\SystemRoot\WinSxS\FileMaps\$$_resources_themes_4d0d4910e83c2273.cdf-ms"

        4: Move File: Source = [l:240{120}]"\SystemRoot\WinSxS\Temp\PendingRenames\68fff9d0dfc7c901c6040000200f9c18.$$_resources_themes_aero_3fd78bf4cb5fa2c4.cdf-ms", Destination = [l:152{76}]"\SystemRoot\WinSxS\FileMaps\$$_resources_themes_aero_3fd78bf4cb5fa2c4.cdf-ms"

        5: Move File: Source = [l:252{126}]"\SystemRoot\WinSxS\Temp\PendingRenames\a80cfdd0dfc7c901c7040000200f9c18.$$_resources_themes_aero_shell_a91dfa5124b343c4.cdf-ms", Destination = [l:164{82}]"\SystemRoot\WinSxS\FileMaps\$$_resources_themes_aero_shell_a91dfa5124b343c4.cdf-ms"

        6: Move File: Source = [l:276{138}]"\SystemRoot\WinSxS\Temp\PendingRenames\08f7fdd0dfc7c901c8040000200f9c18.$$_resources_themes_aero_shell_normalcolor_10be8ec981b35fb6.cdf-ms", Destination = [l:188{94}]"\SystemRoot\WinSxS\FileMaps\$$_resources_themes_aero_shell_normalcolor_10be8ec981b35fb6.cdf-ms"

        7: Move File: Source = [l:212{106}]"\SystemRoot\WinSxS\Temp\PendingRenames\986f63d1dfc7c901c9040000200f9c18.$$_msagent_be90584645cb9b95.cdf-ms", Destination = [l:124{62}]"\SystemRoot\WinSxS\FileMaps\$$_msagent_be90584645cb9b95.cdf-m

    2009-04-28 10:00:46, Info                  CSI    s"

        8: Move File: Source = [l:224{112}]"\SystemRoot\WinSxS\Temp\PendingRenames\3816b3d1dfc7c901ca040000200f9c18.$$_msagent_chars_9a5bcb5da392f588.cdf-ms", Destination = [l:136{68}]"\SystemRoot\WinSxS\FileMaps\$$_msagent_chars_9a5bcb5da392f588.cdf-ms"

     

    POQ 11 ends.

    2009-04-28 10:00:46, Info                  CSI    00000035 [SR] Verify complete

    2009-04-28 10:00:47, Info                  CSI    00000036 [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:47, Info                  CSI    00000037 [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:50, Info                  CSI    00000038 Ignoring duplicate ownership for directory [l:64{32}]"\??\C:\Windows\Branding\Shellbrd" in component Microsoft-Windows-Branding-Shell-HomePremium, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

     

    2009-04-28 10:00:53, Info                  CSI    00000039 Repair results created:

    POQ 12 starts:

         0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\98d202d4dfc7c9012f050000200f9c18._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"

        1: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\08e403d4dfc7c90130050000200f9c18.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"

        2: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\a82725d4dfc7c90131050000200f9c18.$$_branding_1728f5d8b15e5263.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_branding_1728f5d8b15e5263.cdf-ms"

        3: Move File: Source = [l:232{116}]"\SystemRoot\WinSxS\Temp\PendingRenames\98e229d4dfc7c90132050000200f9c18.$$_branding_shellbrd_be1f632087fb0947.cdf-ms", Destination = [l:144{72}]"\SystemRoot\WinSxS\FileMaps\$$_branding_shellbrd_be1f632087fb0947.cdf-ms"

        4: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\08c171d4dfc7c90133050000200f9c18.$$_system32_21f9a9c4a2f8b514.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_system32_21f9a9c4a2f8b514.cdf-ms"

        5: Move File: Source = [l:244{122}]"\SystemRoot\WinSxS\Temp\PendingRenames\18ca76d4dfc7c90134050000200f9c18.$$_system32_branding_en-us_86fc4588168f7f89.cdf-ms", Destination = [l:156{78}]"\SystemRoot\WinSxS\FileMaps\$$_system32_branding_en-us_86fc4588168f7f89.cdf-ms"

        6: Move File: Source = [l:230{115}]"\SystemRoot\WinSxS\Temp\PendingRenames\98e138d5dfc7c90135050000200f9c18.$$_branding_basebrd_9ee9a176c9fadab4.cdf-ms", Destination = [l:142{71}]"\SystemRoot\WinSxS\FileMaps\$$_branding_basebrd_9ee9a176c9fadab4.cdf-ms"

        7: Move File: Source = [l:224{112}]"\SystemRoot\WinSxS\Temp\PendingRenames\78a35fd5dfc7c90136050000200f9c18.$$_system32_boot_06654401df2fc50e.cdf-ms", Destination = [l:136{68}]"\SystemRoot\WinSxS\FileMaps\$$_system32_boot_06654401df2fc50e.cdf-ms"

        8: Move File: Source = [l:242{121}]"\SystemRoot\WinSxS\Temp\

    2009-04-28 10:00:53, Info                  CSI    PendingRenames\f8d476d5dfc7c90137050000200f9c18.$$_branding_basebrd_en-us_51c0631d4347f350.cdf-ms", Destination = [l:154{77}]"\SystemRoot\WinSxS\FileMaps\$$_branding_basebrd_en-us_51c0631d4347f350.cdf-ms"

     

    POQ 12 ends.

    2009-04-28 10:00:53, Info                  CSI    0000003a [SR] Verify complete

    2009-04-28 10:00:53, Info                  CSI    0000003b [SR] Verifying 100 (0x00000064) components

    2009-04-28 10:00:53, Info                  CSI    0000003c [SR] Beginning Verify and Repair transaction

    2009-04-28 10:00:54, Error                 CSI    0000003d (F) STATUS_OBJECT_NAME_NOT_FOUND #777930# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0}, da = (STANDARD_RIGHTS_READ|FILE_READ_ATTRIBUTES), oa = @0x96e4bc->OBJECT_ATTRIBUTES {s:24; rd:NULL; on:[121]"\??\C:\Windows\WinSxS\x86_microsoft-windows-c..ermodepnp.resources_31bf3856ad364e35_6.0.6000.16386_en-us_e951ab101521c48a"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x96e4dc, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = 0x00004000, eab = NULL, eal = 0, disp = Invalid)

    [gle=0xd0000034]

    2009-04-28 10:00:54, Error                 CSI    0000003e@2009/4/28:09:00:54.569 (F) d:\rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(1817): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)

    [gle=0x80004005]

    2009-04-28 10:01:02, Error                 CSI    0000003f (F) STATUS_OBJECT_NAME_NOT_FOUND #777929# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0000034]

    2009-04-28 10:01:02, Error                 CSI    00000040 (F) STATUS_OBJECT_NAME_NOT_FOUND #777928# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = 0, da = (SYNCHRONIZE), oa = @0x96e8a0->SIL_OBJECT_ATTRIBUTES {s:20; on:"x86_microsoft-windows-c..ermodepnp.resources_31bf3856ad364e35_6.0.6000.16386_en-us_e951ab101521c48a"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)

    [gle=0xd0000034]

    Tuesday, April 28, 2009 9:50 AM

Answers

  • Hello wassimmikati,

     

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, you have stated that then you attempt the 'net start slsvc' command, the service says it does starts (but from experience I know that after a few seconds, the service stops again).  

        The Software Licensing Service (itself) is part of Vista's anti-piracy sub-system, but the system that controls running (starting and stopping) Services is a core Vista system that is supported by Vista support (http://support.microsoft.com). We (WGA) do try to help resolve this type of issue, as best we can, but we are limited with systems we don't have direct knowledge/control of.

      In your case, the behavior that you describe has, in the past, been usually caused by a malware infection. You mention that you have done a Anti-Virus scan, but I do recommend scanning with more then one Anti-Virus program.

    You may also want to contact PC Safety. They are a group at Microsoft that provides assistance with malware infections. In addition to talking to one of the PC Safety techs, they also provide the OneCare Safety Scan for Windows Vista
    http://onecare.live.com/site/en-us/center/whatsnew.htm that you may want to try.

    Sorry I couldn't be more help,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Tuesday, April 28, 2009 7:17 PM

All replies

  • Hello wassimmikati,

     

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, you have stated that then you attempt the 'net start slsvc' command, the service says it does starts (but from experience I know that after a few seconds, the service stops again).  

        The Software Licensing Service (itself) is part of Vista's anti-piracy sub-system, but the system that controls running (starting and stopping) Services is a core Vista system that is supported by Vista support (http://support.microsoft.com). We (WGA) do try to help resolve this type of issue, as best we can, but we are limited with systems we don't have direct knowledge/control of.

      In your case, the behavior that you describe has, in the past, been usually caused by a malware infection. You mention that you have done a Anti-Virus scan, but I do recommend scanning with more then one Anti-Virus program.

    You may also want to contact PC Safety. They are a group at Microsoft that provides assistance with malware infections. In addition to talking to one of the PC Safety techs, they also provide the OneCare Safety Scan for Windows Vista
    http://onecare.live.com/site/en-us/center/whatsnew.htm that you may want to try.

    Sorry I couldn't be more help,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Tuesday, April 28, 2009 7:17 PM
  • Thanks Darin.

    As I mentioned in my original post I actually did try the OneCare Safety Scan (Number 3 of the things I attempted - although I admit my post was huge so I don't blame you for overlooking it).

    So I've already scanned the system through McAfee and Safety Scan. McAfee has been on and protecting my system the whole time too. Do you still think it's malware? I don't care to install a program like Norton, I'm already paying for McAfee. Do you have any suggestions for a free antivirus? (I've already ruled out Conficker as I ran a program specifically designed to find and remove it).

    Is there any reason you can think of for the System Scan I attempted to crash at 20%? Is this also consistent with the malware theory?

    In the meantime I will get in touch with Vista support and hope they can help me.

    Thanks very much.
    Kind regards,
    Wassim

    Tuesday, April 28, 2009 10:48 PM
  • Hold the phone!!

    I just found out that I have to pay £46 just to get any answers from Vista email/chat/phone support - not including "Advanced Support", whatever that is. That and there's no guarantee they'll actually help me. That seems a bit unfair! Don't they have a "free" option like this forum?

    Thanks,
    Wassim
    Tuesday, April 28, 2009 10:59 PM
  • Hi wassimmikati,

      Yes, there is a set of forums called Vista Answers http://social.answers.microsoft.com/Forums/en-US/category/windowsvista/. There are community posters (usually Microsoft MVPs) as well as Vista Support Professionals that provide free support and answer questions.

      Unfortunatly, due to policy, I'm unable to recommend non-Microsoft software. However, there are a few Anti-Virus software that comes in a free or trial version as well as a number of shareware Anti-Spyware programs available out on the internet. The best way I have found to select good free software is that when you find one you want to try, do a search of the software's name plus the word 'Review'.  You should find a number of reviews of the software, look at the comments section of the review pages, to get a general feel of what other users think of the software. if it have generally good responses, use it, but be wary of software with generally negitive user comments.

      As far as I understand, the reason why the system scan stopped at 20% is either the portion of Vista that controls the scan is damaged or possibly the scan is set to stop the first time it finds corruption that it can't repair. I'm don't know enough deep details about the sfc/scannow command, to know for sure.  But either way, I think that fact that the scan found corrupted Vista files, is really the key to the issue.

      As far as if it is a Malware infection or not, I don't know for sure. I just know that past users, that has an issue, with the same sort of symptoms as yours, found that it was caused by an infection.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Tuesday, April 28, 2009 11:43 PM