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Problem With Windows Vista Validation - System Scan Error
Question
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Dear Microsoft Support,
I’m having issues with my Windows Validation, I keep getting an error that “You may be a victim of software counterfeiting”. This is on an OEM licence of Windows on my laptop that I’ve had for over a year. The errors only started recently. At the bottom-left of the Windows Validation error I get code [0x80070426].
On top of that I’m getting the following (possibly related) symptoms:
1) Control Panel won’t open. That is to say, when I try to open it, it flickers for a millisecond before closing again.
2) I can’t print anything from any program on my laptop – the error says it’s a configuration issue but I haven’t changed my configuration and I have no trouble printing a test page from my laptop.
Things I’ve tried:
1) Rebooted. No luck.
2) Run a virus scan from McAfee, which I’ve had installed and protecting my computer all along anyway. No viruses or spyware.
3) Run the Windows Live OneCare safety scanner beta – No viruses or spyware, although some registry items, nothing serious.
4) Run “net start slsvc” as an Administrator. When I do this I get “The Software Licensing service was started successfully” with no errors.
5) Run the Disk Cleanup service, although all it did was suggest some things for me to delete.
6) Used the Microsoft Diagnostic site at “http://www.microsoft.com/genuine/diag/” – It passed all tests (I run Firefox but I’ve installed the relevant plugins).
7) Run a system scan from the Command Prompt as Admin, using “sfc/scannow”. When I did that it got to 20% verification when it stopped with error:
"Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log windir\Logs\CBS\CBS.log"
Below is my Diagnostic Report, and below that the CBS log contents from the time I started the system scan.
Please let me know if you have a solution for my issue!
Thanks so much in advance….
Wassim
-----------------------------------------------------------------------------------------
Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
Windows Product ID: 89578-OEM-7332157-00237
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {04B163CC-BB77-4600-8C2F-FB366B66DB7E}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{04B163CC-BB77-4600-8C2F-FB366B66DB7E}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-67547283-3693150264-3371064661</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A200</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20070426000000.000000+000</Date></BIOS><HWID>96303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57907</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAeqjaKr55aprqTnR2FDry9Bollq/2CKxWKoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CALISTGA
FACP TOSCPL CALISTGA
HPET INTEL CALISTGA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALISTGA
SLIC TOSCPL TOSCPL00
APIC INTEL CALISTGA
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
-----------------------------------------------------------------------------------------
2009-04-28 09:58:44, Info CBS Scavenge: Package store indicates there is no component to scavenge, skipping.
2009-04-28 09:59:59, Info CBS Loaded Servicing Stack v6.0.6001.18000 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6001.18000_none_095f6148c74a7a64\cbscore.dll
2009-04-28 09:59:59, Info CSI 00000001@2009/4/28:08:59:59.126 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x687a8504 @0x6a458439 @0x6a4362a3 @0x521392 @0x521ed4 @0x5217cb)
2009-04-28 09:59:59, Info CSI 00000002@2009/4/28:08:59:59.140 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x687a8504 @0x6a48e615 @0x6a470dec @0x521392 @0x521ed4 @0x5217cb)
2009-04-28 09:59:59, Info CSI 00000003@2009/4/28:08:59:59.142 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x687a8504 @0x6efc1a0d @0x6efc1794 @0x52360b @0x522be3 @0x5217cb)
2009-04-28 09:59:59, Info CBS NonStart: Checking to ensure startup processing was not required.
2009-04-28 09:59:59, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xfdfcbc
2009-04-28 09:59:59, Info CBS NonStart: Success, startup processing not required as expected.
2009-04-28 09:59:59, Info CSI 00000005 CSI Store 1305584 (0x0013ebf0) initialized
2009-04-28 10:00:03, Info CSI 00000006 [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:03, Info CSI 00000007 [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:04, Info CSI 00000008 Repair results created:
POQ 0 starts:
0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\780f7fb8dfc7c90165000000200f9c18._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"
1: Move File: Source = [l:218{109}]"\SystemRoot\WinSxS\Temp\PendingRenames\78f183b8dfc7c90166000000200f9c18.program_files_ffd0cbfc813cc4f1.cdf-ms", Destination = [l:130{65}]"\SystemRoot\WinSxS\FileMaps\program_files_ffd0cbfc813cc4f1.cdf-ms"
2: Move File: Source = [l:244{122}]"\SystemRoot\WinSxS\Temp\PendingRenames\085185b8dfc7c90167000000200f9c18.program_files_common_files_d7a65bb2f0e854e7.cdf-ms", Destination = [l:156{78}]"\SystemRoot\WinSxS\FileMaps\program_files_common_files_d7a65bb2f0e854e7.cdf-ms"
3: Move File: Source = [l:278{139}]"\SystemRoot\WinSxS\Temp\PendingRenames\581486b8dfc7c90168000000200f9c18.program_files_common_files_microsoft_shared_818c5a0e45020fba.cdf-ms", Destination = [l:190{95}]"\SystemRoot\WinSxS\FileMaps\program_files_common_files_microsoft_shared_818c5a0e45020fba.cdf-ms"
4: Move File: Source = [l:286{143}]"\SystemRoot\WinSxS\Temp\PendingRenames\d84c87b8dfc7c90169000000200f9c18.program_files_common_files_microsoft_shared_ink_3c86e3db0b3b254c.cdf-ms", Destination = [l:198{99}]"\SystemRoot\WinSxS\FileMaps\program_files_common_files_microsoft_shared_ink_3c86e3db0b3b254c.cdf-ms"
5: Move File: Source = [l:292{146}]"\SystemRoot\WinSxS\Temp\PendingRenames\281088b8dfc7c9016a000000200f9c18.program_files_common_files_microsoft_shared_ink_en_7a951cedcb9a5105.cdf-ms", Destination = [l:204{102}]"\SystemRoot\WinSxS\FileMaps\program_files_common_files_microsoft_shared_ink_en_7a951cedcb9a5105.cdf-ms"
6: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\28eba2b8dfc7c9016b000000200f9c18.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"
7: Move File: Source = [l:208{104}]"\SystemRoot\WinSxS\Temp\PendingRenames\b84aa4b8dfc7c9016c000000200f9c18.$$_ehome_40103e2da1d
2009-04-28 10:00:04, Info CSI 121de.cdf-ms", Destination = [l:120{60}]"\SystemRoot\WinSxS\FileMaps\$$_ehome_40103e2da1d121de.cdf-ms"
POQ 0 ends.
2009-04-28 10:00:04, Info CSI 00000009 [SR] Verify complete
2009-04-28 10:00:05, Info CSI 0000000a [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:05, Info CSI 0000000b [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:09, Info CSI 0000000c Repair results created:
POQ 1 starts:
POQ 1 ends.
2009-04-28 10:00:09, Info CSI 0000000d [SR] Verify complete
2009-04-28 10:00:09, Info CSI 0000000e [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:09, Info CSI 0000000f [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:11, Info CSI 00000010 Repair results created:
POQ 2 starts:
POQ 2 ends.
2009-04-28 10:00:11, Info CSI 00000011 [SR] Verify complete
2009-04-28 10:00:12, Info CSI 00000012 [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:12, Info CSI 00000013 [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:14, Info CSI 00000014 Repair results created:
POQ 3 starts:
POQ 3 ends.
2009-04-28 10:00:14, Info CSI 00000015 [SR] Verify complete
2009-04-28 10:00:15, Info CSI 00000016 [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:15, Info CSI 00000017 [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:17, Info CSI 00000018 Repair results created:
POQ 4 starts:
POQ 4 ends.
2009-04-28 10:00:17, Info CSI 00000019 [SR] Verify complete
2009-04-28 10:00:17, Info CSI 0000001a [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:17, Info CSI 0000001b [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:20, Info CSI 0000001c Repair results created:
POQ 5 starts:
POQ 5 ends.
2009-04-28 10:00:20, Info CSI 0000001d [SR] Verify complete
2009-04-28 10:00:20, Info CSI 0000001e [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:20, Info CSI 0000001f [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:23, Info CSI 00000020 Repair results created:
POQ 6 starts:
POQ 6 ends.
2009-04-28 10:00:23, Info CSI 00000021 [SR] Verify complete
2009-04-28 10:00:24, Info CSI 00000022 [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:24, Info CSI 00000023 [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:27, Info CSI 00000024 Repair results created:
POQ 7 starts:
POQ 7 ends.
2009-04-28 10:00:27, Info CSI 00000025 [SR] Verify complete
2009-04-28 10:00:27, Info CSI 00000026 [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:27, Info CSI 00000027 [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:31, Info CSI 00000028 Repair results created:
POQ 8 starts:
POQ 8 ends.
2009-04-28 10:00:31, Info CSI 00000029 [SR] Verify complete
2009-04-28 10:00:31, Info CSI 0000002a [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:31, Info CSI 0000002b [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:35, Info CSI 0000002c Repair results created:
POQ 9 starts:
POQ 9 ends.
2009-04-28 10:00:35, Info CSI 0000002d [SR] Verify complete
2009-04-28 10:00:35, Info CSI 0000002e [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:35, Info CSI 0000002f [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:42, Info CSI 00000030 Repair results created:
POQ 10 starts:
0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\c8e04ccedfc7c90155040000200f9c18._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"
1: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\28cb4dcedfc7c90156040000200f9c18.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"
2: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\48fb52cedfc7c90157040000200f9c18.$$_schcache_f995a5d4decb8cc0.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_schcache_f995a5d4decb8cc0.cdf-ms"
3: Move File: Source = [l:234{117}]"\SystemRoot\WinSxS\Temp\PendingRenames\38e479cedfc7c90158040000200f9c18.$$_help_windows_en-us_b594929e73669c5e.cdf-ms", Destination = [l:146{73}]"\SystemRoot\WinSxS\FileMaps\$$_help_windows_en-us_b594929e73669c5e.cdf-ms"
4: Move File: Source = [l:228{114}]"\SystemRoot\WinSxS\Temp\PendingRenames\a8667dcedfc7c90159040000200f9c18.$$_help_help_en-us_91e6e7979a9bf9c6.cdf-ms", Destination = [l:140{70}]"\SystemRoot\WinSxS\FileMaps\$$_help_help_en-us_91e6e7979a9bf9c6.cdf-ms"
5: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\8821bacedfc7c9015a040000200f9c18.$$_system32_21f9a9c4a2f8b514.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_system32_21f9a9c4a2f8b514.cdf-ms"
6: Move File: Source = [l:242{121}]"\SystemRoot\WinSxS\Temp\PendingRenames\1863c0cedfc7c9015b040000200f9c18.$$_system32_manifeststore_7d35b12f9be4c20e.cdf-ms", Destination = [l:154{77}]"\SystemRoot\WinSxS\FileMaps\$$_system32_manifeststore_7d35b12f9be4c20e.cdf-ms"
7: Move File: Source = [l:218{109}]"\SystemRoot\WinSxS\Temp\PendingRenames\5869d9cedfc7c9015c040000200f9c18.program_files_ffd0cbfc813cc4f1.cdf-ms", Destination = [l:130{65}]"\SystemRoot\WinSxS\FileMaps\program_files_ffd0cbfc813cc4f1.cdf-ms"
8: Create Directory: Directory = [l:48{24}]"\??\C:\Program Files\MSN
2009-04-28 10:00:42, Info CSI ", Attributes = 00000080
9: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\f895e9cedfc7c9015d040000200f9c18.$$_apppatch_1143992cbbbebcab.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_apppatch_1143992cbbbebcab.cdf-ms"
POQ 10 ends.
2009-04-28 10:00:42, Info CSI 00000031 [SR] Verify complete
2009-04-28 10:00:42, Info CSI 00000032 [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:42, Info CSI 00000033 [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:46, Info CSI 00000034 Repair results created:
POQ 11 starts:
0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\9821f3d0dfc7c901c2040000200f9c18._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"
1: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\0833f4d0dfc7c901c3040000200f9c18.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"
2: Move File: Source = [l:216{108}]"\SystemRoot\WinSxS\Temp\PendingRenames\9892f5d0dfc7c901c4040000200f9c18.$$_resources_fbee56ab048ab239.cdf-ms", Destination = [l:128{64}]"\SystemRoot\WinSxS\FileMaps\$$_resources_fbee56ab048ab239.cdf-ms"
3: Move File: Source = [l:230{115}]"\SystemRoot\WinSxS\Temp\PendingRenames\0815f9d0dfc7c901c5040000200f9c18.$$_resources_themes_4d0d4910e83c2273.cdf-ms", Destination = [l:142{71}]"\SystemRoot\WinSxS\FileMaps\$$_resources_themes_4d0d4910e83c2273.cdf-ms"
4: Move File: Source = [l:240{120}]"\SystemRoot\WinSxS\Temp\PendingRenames\68fff9d0dfc7c901c6040000200f9c18.$$_resources_themes_aero_3fd78bf4cb5fa2c4.cdf-ms", Destination = [l:152{76}]"\SystemRoot\WinSxS\FileMaps\$$_resources_themes_aero_3fd78bf4cb5fa2c4.cdf-ms"
5: Move File: Source = [l:252{126}]"\SystemRoot\WinSxS\Temp\PendingRenames\a80cfdd0dfc7c901c7040000200f9c18.$$_resources_themes_aero_shell_a91dfa5124b343c4.cdf-ms", Destination = [l:164{82}]"\SystemRoot\WinSxS\FileMaps\$$_resources_themes_aero_shell_a91dfa5124b343c4.cdf-ms"
6: Move File: Source = [l:276{138}]"\SystemRoot\WinSxS\Temp\PendingRenames\08f7fdd0dfc7c901c8040000200f9c18.$$_resources_themes_aero_shell_normalcolor_10be8ec981b35fb6.cdf-ms", Destination = [l:188{94}]"\SystemRoot\WinSxS\FileMaps\$$_resources_themes_aero_shell_normalcolor_10be8ec981b35fb6.cdf-ms"
7: Move File: Source = [l:212{106}]"\SystemRoot\WinSxS\Temp\PendingRenames\986f63d1dfc7c901c9040000200f9c18.$$_msagent_be90584645cb9b95.cdf-ms", Destination = [l:124{62}]"\SystemRoot\WinSxS\FileMaps\$$_msagent_be90584645cb9b95.cdf-m
2009-04-28 10:00:46, Info CSI s"
8: Move File: Source = [l:224{112}]"\SystemRoot\WinSxS\Temp\PendingRenames\3816b3d1dfc7c901ca040000200f9c18.$$_msagent_chars_9a5bcb5da392f588.cdf-ms", Destination = [l:136{68}]"\SystemRoot\WinSxS\FileMaps\$$_msagent_chars_9a5bcb5da392f588.cdf-ms"
POQ 11 ends.
2009-04-28 10:00:46, Info CSI 00000035 [SR] Verify complete
2009-04-28 10:00:47, Info CSI 00000036 [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:47, Info CSI 00000037 [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:50, Info CSI 00000038 Ignoring duplicate ownership for directory [l:64{32}]"\??\C:\Windows\Branding\Shellbrd" in component Microsoft-Windows-Branding-Shell-HomePremium, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2009-04-28 10:00:53, Info CSI 00000039 Repair results created:
POQ 12 starts:
0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\98d202d4dfc7c9012f050000200f9c18._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"
1: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\08e403d4dfc7c90130050000200f9c18.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"
2: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\a82725d4dfc7c90131050000200f9c18.$$_branding_1728f5d8b15e5263.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_branding_1728f5d8b15e5263.cdf-ms"
3: Move File: Source = [l:232{116}]"\SystemRoot\WinSxS\Temp\PendingRenames\98e229d4dfc7c90132050000200f9c18.$$_branding_shellbrd_be1f632087fb0947.cdf-ms", Destination = [l:144{72}]"\SystemRoot\WinSxS\FileMaps\$$_branding_shellbrd_be1f632087fb0947.cdf-ms"
4: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\08c171d4dfc7c90133050000200f9c18.$$_system32_21f9a9c4a2f8b514.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_system32_21f9a9c4a2f8b514.cdf-ms"
5: Move File: Source = [l:244{122}]"\SystemRoot\WinSxS\Temp\PendingRenames\18ca76d4dfc7c90134050000200f9c18.$$_system32_branding_en-us_86fc4588168f7f89.cdf-ms", Destination = [l:156{78}]"\SystemRoot\WinSxS\FileMaps\$$_system32_branding_en-us_86fc4588168f7f89.cdf-ms"
6: Move File: Source = [l:230{115}]"\SystemRoot\WinSxS\Temp\PendingRenames\98e138d5dfc7c90135050000200f9c18.$$_branding_basebrd_9ee9a176c9fadab4.cdf-ms", Destination = [l:142{71}]"\SystemRoot\WinSxS\FileMaps\$$_branding_basebrd_9ee9a176c9fadab4.cdf-ms"
7: Move File: Source = [l:224{112}]"\SystemRoot\WinSxS\Temp\PendingRenames\78a35fd5dfc7c90136050000200f9c18.$$_system32_boot_06654401df2fc50e.cdf-ms", Destination = [l:136{68}]"\SystemRoot\WinSxS\FileMaps\$$_system32_boot_06654401df2fc50e.cdf-ms"
8: Move File: Source = [l:242{121}]"\SystemRoot\WinSxS\Temp\
2009-04-28 10:00:53, Info CSI PendingRenames\f8d476d5dfc7c90137050000200f9c18.$$_branding_basebrd_en-us_51c0631d4347f350.cdf-ms", Destination = [l:154{77}]"\SystemRoot\WinSxS\FileMaps\$$_branding_basebrd_en-us_51c0631d4347f350.cdf-ms"
POQ 12 ends.
2009-04-28 10:00:53, Info CSI 0000003a [SR] Verify complete
2009-04-28 10:00:53, Info CSI 0000003b [SR] Verifying 100 (0x00000064) components
2009-04-28 10:00:53, Info CSI 0000003c [SR] Beginning Verify and Repair transaction
2009-04-28 10:00:54, Error CSI 0000003d (F) STATUS_OBJECT_NAME_NOT_FOUND #777930# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0}, da = (STANDARD_RIGHTS_READ|FILE_READ_ATTRIBUTES), oa = @0x96e4bc->OBJECT_ATTRIBUTES {s:24; rd:NULL; on:[121]"\??\C:\Windows\WinSxS\x86_microsoft-windows-c..ermodepnp.resources_31bf3856ad364e35_6.0.6000.16386_en-us_e951ab101521c48a"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x96e4dc, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = 0x00004000, eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0000034]
2009-04-28 10:00:54, Error CSI 0000003e@2009/4/28:09:00:54.569 (F) d:\rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(1817): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]
2009-04-28 10:01:02, Error CSI 0000003f (F) STATUS_OBJECT_NAME_NOT_FOUND #777929# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0000034]
2009-04-28 10:01:02, Error CSI 00000040 (F) STATUS_OBJECT_NAME_NOT_FOUND #777928# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = 0, da = (SYNCHRONIZE), oa = @0x96e8a0->SIL_OBJECT_ATTRIBUTES {s:20; on:"x86_microsoft-windows-c..ermodepnp.resources_31bf3856ad364e35_6.0.6000.16386_en-us_e951ab101521c48a"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)
[gle=0xd0000034]
Tuesday, April 28, 2009 9:50 AM
Answers
-
Hello wassimmikati,
The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).
Normally this is not a big problem, since you can just restart the Service. However, you have stated that then you attempt the 'net start slsvc' command, the service says it does starts (but from experience I know that after a few seconds, the service stops again).
The Software Licensing Service (itself) is part of Vista's anti-piracy sub-system, but the system that controls running (starting and stopping) Services is a core Vista system that is supported by Vista support (http://support.microsoft.com). We (WGA) do try to help resolve this type of issue, as best we can, but we are limited with systems we don't have direct knowledge/control of.
In your case, the behavior that you describe has, in the past, been usually caused by a malware infection. You mention that you have done a Anti-Virus scan, but I do recommend scanning with more then one Anti-Virus program.
You may also want to contact PC Safety. They are a group at Microsoft that provides assistance with malware infections. In addition to talking to one of the PC Safety techs, they also provide the OneCare Safety Scan for Windows Vista http://onecare.live.com/site/en-us/center/whatsnew.htm that you may want to try.
Sorry I couldn't be more help,
Darin MS
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.- Proposed as answer by Darin Smith MS Tuesday, April 28, 2009 7:17 PM
- Marked as answer by Darin Smith MS Tuesday, April 28, 2009 7:41 PM
Tuesday, April 28, 2009 7:17 PM
All replies
-
Hello wassimmikati,
The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).
Normally this is not a big problem, since you can just restart the Service. However, you have stated that then you attempt the 'net start slsvc' command, the service says it does starts (but from experience I know that after a few seconds, the service stops again).
The Software Licensing Service (itself) is part of Vista's anti-piracy sub-system, but the system that controls running (starting and stopping) Services is a core Vista system that is supported by Vista support (http://support.microsoft.com). We (WGA) do try to help resolve this type of issue, as best we can, but we are limited with systems we don't have direct knowledge/control of.
In your case, the behavior that you describe has, in the past, been usually caused by a malware infection. You mention that you have done a Anti-Virus scan, but I do recommend scanning with more then one Anti-Virus program.
You may also want to contact PC Safety. They are a group at Microsoft that provides assistance with malware infections. In addition to talking to one of the PC Safety techs, they also provide the OneCare Safety Scan for Windows Vista http://onecare.live.com/site/en-us/center/whatsnew.htm that you may want to try.
Sorry I couldn't be more help,
Darin MS
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.- Proposed as answer by Darin Smith MS Tuesday, April 28, 2009 7:17 PM
- Marked as answer by Darin Smith MS Tuesday, April 28, 2009 7:41 PM
Tuesday, April 28, 2009 7:17 PM -
Thanks Darin.
As I mentioned in my original post I actually did try the OneCare Safety Scan (Number 3 of the things I attempted - although I admit my post was huge so I don't blame you for overlooking it).
So I've already scanned the system through McAfee and Safety Scan. McAfee has been on and protecting my system the whole time too. Do you still think it's malware? I don't care to install a program like Norton, I'm already paying for McAfee. Do you have any suggestions for a free antivirus? (I've already ruled out Conficker as I ran a program specifically designed to find and remove it).
Is there any reason you can think of for the System Scan I attempted to crash at 20%? Is this also consistent with the malware theory?
In the meantime I will get in touch with Vista support and hope they can help me.
Thanks very much.
Kind regards,
Wassim
Tuesday, April 28, 2009 10:48 PM -
Hold the phone!!
I just found out that I have to pay £46 just to get any answers from Vista email/chat/phone support - not including "Advanced Support", whatever that is. That and there's no guarantee they'll actually help me. That seems a bit unfair! Don't they have a "free" option like this forum?
Thanks,
WassimTuesday, April 28, 2009 10:59 PM -
Hi wassimmikati,
Yes, there is a set of forums called Vista Answers http://social.answers.microsoft.com/Forums/en-US/category/windowsvista/. There are community posters (usually Microsoft MVPs) as well as Vista Support Professionals that provide free support and answer questions.
Unfortunatly, due to policy, I'm unable to recommend non-Microsoft software. However, there are a few Anti-Virus software that comes in a free or trial version as well as a number of shareware Anti-Spyware programs available out on the internet. The best way I have found to select good free software is that when you find one you want to try, do a search of the software's name plus the word 'Review'. You should find a number of reviews of the software, look at the comments section of the review pages, to get a general feel of what other users think of the software. if it have generally good responses, use it, but be wary of software with generally negitive user comments.
As far as I understand, the reason why the system scan stopped at 20% is either the portion of Vista that controls the scan is damaged or possibly the scan is set to stop the first time it finds corruption that it can't repair. I'm don't know enough deep details about the sfc/scannow command, to know for sure. But either way, I think that fact that the scan found corrupted Vista files, is really the key to the issue.
As far as if it is a Malware infection or not, I don't know for sure. I just know that past users, that has an issue, with the same sort of symptoms as yours, found that it was caused by an infection.
Thank you,
Darin MS
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.- Edited by Darin Smith MS Tuesday, April 28, 2009 11:45 PM
Tuesday, April 28, 2009 11:43 PM
