Answered by:
help

Question
-
a popup box that says an unauthorised change was made to my computer was displayed,
and all my desktop icons as well as the start button cant be viewed/accessed,
i ran the validation of windows test as requested,
and it failed,
and i could not follow the instructions as the start button cant work or be accessed,
i then ran the diagnostics test and this is what came up
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-FRJ4T-BKD6B-C47PP
Windows Product Key Hash: h84FlI5BStAbDjCJPyURCinXnx8=
Windows Product ID: 89576-OEM-7332141-00143
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010100.0.0.006
ID: {FE5E9F4C-AC84-4AC4-8482-00A2F098220D}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_gdr.090302-1506
TTS Error: M:20091208215247160-
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.5840.16389]
File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16820]
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16850]
File Mismatch: C:\Windows\system32\authz.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6000.16386]
File Mismatch: C:\Windows\system32\samlib.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\nsi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16766]
File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6000.16609]
File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6000.16609]
File Mismatch: C:\Windows\system32\ole32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16774]
File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\version.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winmm.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]
File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6000.16553]
File Mismatch: C:\Windows\system32\regapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16425]
File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\userenv.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16820]
File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6000.16764]
File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16512]
File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16512]
File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winsta.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mpr.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\credui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]
File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16890]
File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16890]
File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rasman.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\activeds.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]
File Mismatch: C:\Windows\system32\certcli.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winscard.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16890]
File Mismatch: C:\Windows\system32\propsys.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\xmllite.dll[1.1.1002.0]
File Mismatch: C:\Windows\system32\mlang.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16890]
File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winspool.drv[6.0.6000.16386]
File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6000.20905]
File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\feclient.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\imm32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msctf.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\duser.dll[6.0.6000.16386]
File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
File Mismatch: C:\Windows\system32\msrating.dll[7.0.6000.16386]
File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16890]
File Mismatch: C:\Windows\system32\msi.dll[4.0.6000.16386]
File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16890]
File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\printui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6000.16609]
File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\hlink.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6000.16386]
File Mismatch: C:\Windows\system32\usp10.dll[1.626.6000.16386]
File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16669]
File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6000.16480]
File Mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16890]
File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\query.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]
File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\scecli.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6000.16786]
File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6000.16386]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FE5E9F4C-AC84-4AC4-8482-00A2F098220D}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C47PP</PKey><PID>89576-OEM-7332141-00143</PID><PIDType>2</PIDType><SID>S-1-5-21-3422462032-2517634939-3798518189</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0689A53</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>63ET62WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20070430000000.000000+000</Date></BIOS><HWID>A5323507018400EA</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-63 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>BD162F3247F3612</Val><Hash>83lLzEGKOXQX0bEsbnupsDBS05A=</Hash><Pid>81602-777-6548345-68180</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
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Licensing Data-->
Software Licensing service is not running.
HWID Data-->
HWID Hash Current: PAAAAAEABQABAAIAAQABAAAABAABAAEAnJ/wTUw+wtrKsAjSFsLqTuzkbIvWWvL0YMUBG+pJmnWsViqF
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL TP-63
FACP INTEL TP-63
DBGP LENOVO TP-63
HPET INTEL TP-63
BOOT PTLTD TP-63
MCFG INTEL TP-63
TCPA Phoeni TP-63
SLIC LENOVO TP-63
APIC INTEL TP-63
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
please help as i do not wish to reformat as i dont want to lose all my saved data, thanks!Tuesday, December 8, 2009 2:09 PM
Answers
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Hello jan701,
You will notice that under the "File Scan Data-->" line there are a large number of files that are listed as Mismatched. All those files listed, are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. Whats more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hash (think fingerprint) for all the Critical Vista System (and other) files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corupted because if the file had been modified in any way, it's signature hash would not match what is listed in the System Catalog and in that case Vista would flag itself as Non-Genuine.Your Vista, (very shortly, if not already), will flag itself as Non-Genuine, because of this issue. It may also cause Vista (and possibly other programs) to become unstable and/or not behave incorrectly. I highly recommend that you Repair Windows using System Restore:
1. Reboot Vista into Safe Mode
2. Go to Control Panel
3. On the left hand side of the Control panel window, Click on "Classic View"
4. Double-click "Backup and Restore Center"
5. On the left hand side of the window, click "Repair Windows using system restore"
6. Put a check in the box that says "Show restore points older than 5 days",
7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experianced an issue.
8. Click the "Next" button.
9. Reboot back into Normal mode
10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.
11a) If there are any Mismatched files listed, they you will need to restore to a point further in the past.
11b) If there are No Mismatched files listed, then your Vista will report as Genuine and there is a chance that your Windows Update issue may also be resolved.
If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select Run as Administrator
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Tuesday, December 8, 2009 10:07 PM
Tuesday, December 8, 2009 10:03 PM