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Extract information from mail message RRS feed

  • Question

  • Hi,

    I was creating a work flow for converting emails to lead. I created the work flow and it is working fine. I mean i defined a mail box and when ever a mail reaches to that it will be converted to lead. Everything is fine, but I want some fields to be mapped from the email content to CRM lead fields. I can map from address of the email to leads name,email message as lead description, email subject as lead topic. How can I map phone no,company name, country from the email message to corresponding leads fields.? The phone no,company name and country is part of email message. I need either extract those information from email message. If this is the solution, how can I do in CRM?

    Pls help

    Sunday, May 18, 2014 2:30 PM

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