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Is the "Get Genuine Online Kit" DVD Legal? RRS feed

  • Question

  • Hello,

    The Problem: When I purchased this computer, the installed OS was "Windows 7 Home Premium 32 bit". After about one and a half years, I wanted to upgrade to Windows 7 Professional. I tried to use the "Windows Anytime Upgrade" program twice. The first time I was told that the offer was not available in this country (Philippines). The second time I was told that the offer had expired. On Ebay I saw an ad where I could purchase a Product Key and Upgrade disk. I purchased, installed, and activated the Ebay product. After about six months, the screen on my computer turned black and I was notified that my OS software was illegal. I completed a Counterfeit Software Report and sent it to the address provided. I received my "Get Genuine Online Kit" and installed and activated it. I had one problem; the audio was inoperative. I contacted "Microsoft Answers" about the problem and it was then that I was informed that my kit was most likely pirated. I went to the "howtotell web site and made the comparison. This kit is the real thing! My problem now is to get the audio fixed and get my OS validated. Help! 


    • Edited by MitchellXP Sunday, February 8, 2015 7:35 PM
    Sunday, February 8, 2015 7:27 PM

Answers

  • Both the latest MGADiag reports are fine, with no errors showing. Since you appear to have done a repair install, I don't believe that there's any point in posting the CBS.log.

    I think we're done ;)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by MitchellXP Thursday, February 19, 2015 12:42 PM
    Thursday, February 19, 2015 8:11 AM
    Moderator

All replies

  • Sunday, February 8, 2015 10:22 PM
    Moderator
  • To answer your question - if you purchased the Get Genuine Kit from Microsoft, then it's genuine - what makes you thin it's not? are you still/again seeing non-genuine notifications?

    If so, then please post an MGADiag report, so we can attempt to diagnose the problem and fix it.

    This doesn't, however, change anything about your sound problem - and the Answers forums are the best place to deal with those.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 9, 2015 8:11 AM
    Moderator
  • Yes, it came from Microsoft as a result of a Counterfeit report that I submitted. The reason I asked the question is that when I went to Microsoft Customer Support Answer Desk seeking some help on an Audio problem. After installing the "Get Genuine Online Kit" the audio does not work. The Microsoft Representative at the Answer Desk  asked for the Windows Product Key. I submitted  the product key that  was sent to me with the kit. The Service's Rep then told me that he could not help me because the Product Key was invalid.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-89FBW-QDGXP-XJCFK
    Windows Product Key Hash: mUCdktpg24qk/JfIvuYv0zZEGjA=
    Windows Product ID: 00426-956-1764361-85530
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {909C6D64-9E8B-4376-B5FE-527D17D1D956}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.141211-1742
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{909C6D64-9E8B-4376-B5FE-527D17D1D956}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XJCFK</PKey><PID>00426-956-1764361-85530</PID><PIDType>5</PIDType><SID>S-1-5-21-841877754-1990217172-4044303037</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="5"/><Date>20131206000000.000000+000</Date></BIOS><HWID>0D053507018400FA</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-956-176436-00-1033-7601.0000-0352015
    Installation ID: 014513545256155611282524328333465930295074131322010976
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XJCFK
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 2/9/2015 10:05:32 PM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GEmUT66qnZI5DRIauCQJyrl1LNRVGZzsg0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   120613  APIC1626
      FACP   A_M_I   OEMFACP
      MCFG   120613  OEMMCFG
      OEMB   120613  OEMB1626
      AAFT   120613  OEMAAFT
      GSCI   120613  GMCHSCI

    The data above is what I found when I tried  to confirm the legality of the software. However I am somewhat confused because today I received a duplicate kit in the mail. The only difference between today' kit and the one I had received earlier is that there was not a Product Key included in the package. The Audio problem is still there.

    MitchellXP

     
    Monday, February 9, 2015 3:23 PM
  • These errors may be the source of your problem

    File Scan Data-->
     File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
     File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
     File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
     File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
    
    

    They indicate that the WAT update - KB971033 - is damaged, and Windows interprets this as an attack on the system.

    Let's try and uninstall it properly, and reinstall it.

    Close all open windows.

    Open an Elevated Command Prompt window, and type the following command

    wusa /uninstall /kb:971033

    and hit the Enter key

    Accept the warnings/confirmations, and wait for it to complete

    copy and paste the output (if any) from the command prompt window to a reply here,

    Reboot

    reinstall the update from http://support.microsoft.com/kb/971033

    Reboot

    run another MGADiag report, and post it.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 9, 2015 4:09 PM
    Moderator
  • Hello I sent the computer to a repair shop and they were able to get the Audio working. On the Validation problem thing are moving backward. About an hour ago the black screen came back and I got an error code No. 80070003 when I attempted to Check for updates. I am at a complete loss now. I wish I had never tried to Upgrade Windows 7. I still have the Windows 7 Home Premium disk that came with the computer. Is it possible to reinstall that one? If it is possible to reinstall the disk that came with the computer, how is it done? Is there any prep required? Or do you insert the DVD and follow the instructions? My experience with these Upgrades has been just awful. 
    Saturday, February 14, 2015 8:24 PM
  • Hello I sent the computer to a repair shop and they were able to get the Audio working. On the Validation problem thing are moving backward. About an hour ago the black screen came back and I got an error code No. 80070003 when I attempted to Check for updates. I am at a complete loss now. I wish I had never tried to Upgrade Windows 7. I still have the Windows 7 Home Premium disk that came with the computer. Is it possible to reinstall that one? If it is possible to reinstall the disk that came with the computer, how is it done? Is there any prep required? Or do you insert the DVD and follow the instructions? My experience with these Upgrades has been just awful. 
    Saturday, February 14, 2015 8:26 PM
  • PLease post a new MGADiag report so we can see what the situation is now.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 16, 2015 9:31 AM
    Moderator
  • To: Mr. Paton

    I have not been able to send you a new MGADiag because when I click the COPY button I don't see anything happening, and when I click the OK button the whole Dialog disappears. I am sure that I am doing something wrong. Would you please give me step-by-step instructions on how to run the MGADiag? 




    • Edited by MitchellXP Tuesday, February 17, 2015 4:04 AM so that the message makes sense.
    Monday, February 16, 2015 3:15 PM
  • As I said when I posted the instructions - please IGNORE any errors which appear when you press the Copy button. They are almost always only to say that the save of the backup files failed (often because of a double-click rather than a single-click)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 16, 2015 5:29 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-89FBW-QDGXP-XJCFK
    Windows Product Key Hash: mUCdktpg24qk/JfIvuYv0zZEGjA=
    Windows Product ID: 00426-956-1764361-85530
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {909C6D64-9E8B-4376-B5FE-527D17D1D956}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.150113-1808
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{909C6D64-9E8B-4376-B5FE-527D17D1D956}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XJCFK</PKey><PID>00426-956-1764361-85530</PID><PIDType>5</PIDType><SID>S-1-5-21-841877754-1990217172-4044303037</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="5"/><Date>20131206000000.000000+000</Date></BIOS><HWID>0D053507018400FA</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:11:2015 17:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GEmUT66qnZI5DRIauCQJyrl1LNRVGZzsg0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   120613  APIC1626
      FACP   A_M_I   OEMFACP
      MCFG   120613  OEMMCFG
      OEMB   120613  OEMB1626
      AAFT   120613  OEMAAFT
      GSCI   120613  GMCHSCI

    Tuesday, February 17, 2015 3:57 AM
  • Hello, With your guidance, I have finally been a to get and Post a full copy of the Diagnostic Report (1.9.0027.0). It is posted above.
    Tuesday, February 17, 2015 4:18 AM
  • The error type has changed massively - you are now getting this error...

    Licensing Data-->
     On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
     Error: 0xC004F012 
    
    

    Unfortunately, it's not a well-understood one.

    Please first try recreating Licensing Store.

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 17, 2015 8:11 AM
    Moderator
  • The first thing that I did after reading your last post was to print and study it. I am confident that I understand what is involved. But there are some things that are not crystal clear to me. I will list them now: (a) What is meant by the term "accept the UAC prompt"; What action will have to take to indicate my acceptance? (b) How will I know when the service has been stopped? Will another Command Prompt appear? (c) After each of the entry's that I am required to type, will the there be another automatic Command Prompt pop up? (d) You stated that "If you are asked for your Key, use the one on the COA sticker on the machine's Case." That is the Product Key for the OS that was installed on the computer when I purchased it years ago. Then the OS was Windows 7 Home Premium 32 bit. Is that relevant for validating my complimentary disk?     

     
    Tuesday, February 17, 2015 12:51 PM
  • Taking your points...

    a) you'll get a warning 'Do you want to allow this program to make Changes to your computer?' - click Yes/OK

    b) You'll get a 'service stopped' message and the Command Prompt will return

    c) yes

    d) In your case you should enter the Key from your Get Genuine Kit email or package.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 17, 2015 3:25 PM
    Moderator
  • Well I got my nerves up and gave it a try and here are the results: When I entered REN tokens.dat tokens.bar, I got the follow these results.

    "The Software Protection service is starting"

    "The Software Protection service is stated successfully"

    When I entered slui.exe,  a dialog box appears, titled 'Windows Activation" The contents of the box read "An Error has occurred You can also contact Microsoft

    by phone to help resolve this problem." When I clicked the 'Details' button the dialog box extended and displayed this "Code: 0x80070003 The system cannot find the path specified 

     
    Tuesday, February 17, 2015 4:07 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-89FBW-QDGXP-XJCFK
    Windows Product Key Hash: mUCdktpg24qk/JfIvuYv0zZEGjA=
    Windows Product ID: 00426-956-1764361-85530
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {909C6D64-9E8B-4376-B5FE-527D17D1D956}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.150113-1808
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{909C6D64-9E8B-4376-B5FE-527D17D1D956}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XJCFK</PKey><PID>00426-956-1764361-85530</PID><PIDType>5</PIDType><SID>S-1-5-21-841877754-1990217172-4044303037</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="5"/><Date>20131206000000.000000+000</Date></BIOS><HWID>0D053507018400FA</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:11:2015 17:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GEmUT66qnZI5DRIauCQJyrl1LNRVGZzsg0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   120613  APIC1626
      FACP   A_M_I   OEMFACP
      MCFG   120613  OEMMCFG
      OEMB   120613  OEMB1626
      AAFT   120613  OEMAAFT
      GSCI   120613  GMCHSCI

    Tuesday, February 17, 2015 4:36 PM
  • I'm not convincded that this will fix it - but it shouldn't do any harm, and may help...

    Please run the Windows 7 Fixit from this page - https://support.microsoft.com/kb/910336 (note - do NOT use the one from the 'popover')

    then reboot twice, and attempt to run slui.exe from the Start search box.

    What happens then?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 17, 2015 4:37 PM
    Moderator
  • The latest MAGDiag is posted above.
    Tuesday, February 17, 2015 4:39 PM
  • You were correct the fix It troubleshooter did not fix the Problem. The results were that several discrepancies were fixed

    but error 0x8024402C(2015-02-18-T-09_32_02A) was not fixed. I don't know but is it normal for both my validation and

    Window Update have the same error 80070003. 

    Wednesday, February 18, 2015 2:26 AM
  • The 0x8024402C error is another indicator that there is something out of whack in the DNS area - but let's chase the 80070003 error first...

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt
    - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, February 18, 2015 6:43 AM
    Moderator
  • Earlier tonight, I decided that I would run the installation disk again. I did and everything seems to be good except the "No Audio Output Device

    installed" has come back to haunt me. I have not attempted to Validate yet. I have to afraid to try. I decided that I would run MGADiag and post

    it so that you could look it over. I was able to run Window Update without any problems. The error code 80070003 did not show up.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-89FBW-QDGXP-XJCFK
    Windows Product Key Hash: mUCdktpg24qk/JfIvuYv0zZEGjA=
    Windows Product ID: 00426-956-1764361-85001
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {FEC70712-518D-4048-8707-90EB2A6B879F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.150113-1808
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FEC70712-518D-4048-8707-90EB2A6B879F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XJCFK</PKey><PID>00426-956-1764361-85001</PID><PIDType>5</PIDType><SID>S-1-5-21-1256915474-2627217552-2337216176</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="5"/><Date>20131206000000.000000+000</Date></BIOS><HWID>0DED3807018400FA</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-956-176436-00-1033-7601.0000-0492015
    Installation ID: 014513545256155611282524328333465930295074131322010976
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XJCFK
    License Status: Initial grace period
    Time remaining: 42480 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 2/19/2015 4:35:09 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GEmUT66qnZI5DRIauCQJyrl1LNRVGZzsg0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   120613  APIC1626
      FACP   A_M_I   OEMFACP
      MCFG   120613  OEMMCFG
      OEMB   120613  OEMB1626
      AAFT   120613  OEMAAFT
      GSCI   120613  GMCHSCI

    Wednesday, February 18, 2015 6:10 PM
  • scan was completed the following comment appeared "Windows resource Protection did not find any integrity  violations." The were no errors noted during the scan. After the comment another Command Prompt appeared as if it were waiting for me to type  somthing else. Why?  I could not accomplish the actions that you requested in the last paragraph; because of my ignoranHello, I followed your SFC - System File Checker - Instructions as far as I could.  After the ce, I don't know how to Upload a file. I don't know how to compress a file. Where would I have found the CBS.log? And I am unfamilar with OneDrive/DropBox Public.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-89FBW-QDGXP-XJCFK

    Windows Product Key Hash: mUCdktpg24qk/JfIvuYv0zZEGjA=

    Windows Product ID: 00426-956-1764361-85001

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.001

    ID: {FEC70712-518D-4048-8707-90EB2A6B879F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.150113-1808

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{FEC70712-518D-4048-8707-90EB2A6B879F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XJCFK</PKey><PID>00426-956-1764361-85001</PID><PIDType>5</PIDType><SID>S-1-5-21-1256915474-2627217552-2337216176</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="5"/><Date>20131206000000.000000+000</Date></BIOS><HWID>0DED3807018400FA</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00170-956-176436-00-1033-7601.0000-0492015

    Installation ID: 014513545256155611282524328333465930295074131322010976

    Processor Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88338


    Machine Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88339


    Use License URL:

    http://go.microsoft.com/fwlink/?LinkID=88341


    Product Key Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88340


    Partial Product Key: XJCFK

    License Status: Initial grace period

    Time remaining: 42180 minute(s) (29 day(s))

    Remaining Windows rearm count: 3

    Trusted time: 2/19/2015 9:29:22 PM

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: N/A

    HealthStatus: 0x0000000000000000

    Event Time Stamp: N/A

    ActiveX: Not Registered - 0x80040154

    Admin Service: Not Registered - 0x80040154

    HealthStatus Bitmask Output:

     

    HWID Data-->

    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GEmUT66qnZI5DRIauCQJyrl1LNRVGZzsg0=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 120613 APIC1626

      FACP A_M_I OEMFACP

      MCFG 120613 OEMMCFG

      OEMB 120613 OEMB1626

      AAFT 120613 OEMAAFT

      GSCI 120613 GMCHSCI

      

    Thursday, February 19, 2015 7:42 AM
  • Both the latest MGADiag reports are fine, with no errors showing. Since you appear to have done a repair install, I don't believe that there's any point in posting the CBS.log.

    I think we're done ;)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by MitchellXP Thursday, February 19, 2015 12:42 PM
    Thursday, February 19, 2015 8:11 AM
    Moderator
  • Before we declare victory I want to click the VALIDATE NOW button on the Activate page. I'll do that and get back to you and let you know happened
    Thursday, February 19, 2015 10:05 AM
  • After thinking about it I changed my mind, and followed the wisdom of the saying. "If it ain'tbroke don't fix it". After all the activation proccess proves that the  Get Genuine Online Kit is Genuine. I suppose that at some future date Microsoft will Validate it. To eliminate this type of problem I would recommend to Microsoft that the activation and Validation proccesses be merged and take place shortly after instalation. I want you to know that I  am very appreciatitive of you help. Yes, it's FIXED.


    • Edited by MitchellXP Thursday, February 19, 2015 12:43 PM
    Thursday, February 19, 2015 12:42 PM
  • Good luck!

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, February 19, 2015 5:26 PM
    Moderator