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    Good day!

    According to the CRM documentation, list of security roles should include "Support user" role. 

    But in our security roles list we don’t have it.

    Where I can find full description of this role, using scheme of all levels of access to the information in crm.

     I’ll be thankful you too much for such information!

    Friday, July 4, 2014 8:52 AM

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    Hi,

    I am not certain there's a CRM out-of-the-box role called "Support User" (in CRM 2013 atleast), but if you wish to see the permissions that a particular security role has, you can navigate to it from Open CRM > Settings > Administration > Security Roles; open up the security role you want to view details of. You'll be presented with a screen as follows, where you can see them:

    Admin QuikView Solution for CRM 2013

    Friday, July 4, 2014 9:18 AM
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    Thank you for answer!

    But I mean, that by default we have list of security roles, such as described here: http://msdn.microsoft.com/en-us/library/gg334717.aspx#bkmk_list 

    In this list we see "Support User" role. But when I open my CRM > Settings > Administration > Security Roles - in my list I have all of roles, which described on the link, except "Support user". That's why I'm looking for this role, because it's already includes permissions which I need for my IT specialists.

    Friday, July 4, 2014 10:43 AM
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    Hi,

    I just checked, the "Support User" role doesn't exist for me as well! And it's a fresh CRM Organization. Maybe Microsoft would be able to best explain it.

    Admin QuikView Solution for CRM 2013

    Friday, July 4, 2014 11:40 AM