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Backup cannot continue

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I have been trying to back up my files for the past few days and everytime I try to do this, One Care tells me that there is an unknown error that is preventing One Care to continue. I have tried to restart my computer but this doesn't work either.

Any ideas?

Monday, September 15, 2008 9:03 PM

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I suggest contacting support for help with this. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Tuesday, September 16, 2008 4:30 PM

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Try running a chkdsk then run backup. If you are unfamiliar with disc error checking this guide should help - http://support.microsoft.com/kb/315265

Monday, September 15, 2008 9:21 PM

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I tried that but it still didn't work. It started to backup, and then the same error message came up.

Tuesday, September 16, 2008 4:27 PM
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I suggest contacting support for help with this. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Tuesday, September 16, 2008 4:30 PM

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