Onenote 2007 Authenticated as Genuine but is in Reduced Functionality Mode RRS feed

  • Question

  • Hi, I have a copy of Onenote 2007 that I got from the MSDN Academic Alliance. I installed and correctly activated the copy. But it seems to be in Reduced Functionality Mode. I can't create new files or edit my old files. I've rebooting several times and also tried uninstall/reinstall to no avail.

    I have Windows Vista Business (also from MSDNAA). I've run the Genuine Microsoft Diagnostics and everything passed and validation was confirmed for both Windows and Office.

    Why am I still in Reduced Functionality Mode?

    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-JY2X7-MRH6X-GV88X
    Windows Product Key Hash: pKNhRTuPdsCT/N2rM4R1n+UO+FY=
    Windows Product ID: 89576-009-9188835-71137
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: 9738d6c8-4757-4b92-86a6-6012645571ed
    Is Admin: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>9738d6c8-4757-4b92-86a6-6012645571ed</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><PKey>*****-*****-*****-*****-GV88X</PKey><PID>89576-009-9188835-71137</PID><PIDType>5</PIDType><SID>S-1-5-21-1453975500-3624086117-2058585827</SID><SYSTEM><Manufacturer>USTEK COMPUTER INC</Manufacturer><Model>P5W DH Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1901   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070124000000.000000+000</Date></BIOS><HWID>36313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>NEC   </OEMID><OEMTableID></OEMTableID></OEM></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{91120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>AAF367F5FE0F70C</Val><Hash>4xJf/ROpFfD+I0dMZgD4cgNR0H0=</Hash><Pid>81609-902-1821754-62830</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Tuesday, April 3, 2007 8:16 PM


  • Yeungman,


    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW”.  This will allow IE to start with administrator privileges.

    6) In the new Internet Explorer session, manually type or copy this URL:  http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.
    What happened?  Are the results different? Please re-post here should you need further assistance.


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Thursday, April 5, 2007 11:31 PM