C:// windows/system32.cmd.exe RRS feed

  • Question

  • I get the above box popping up every time I turn it on then I did step by step which didn't help.
    I did a disk clean up while running that it  said  system error memory dump files it had a check mark on it But i did not dump those files.  I also cannot download any updates. I use  windows live one care for my virus etc  scans nd firewalls along with windows defender on line.   2 weeks ago i clicked on all my  e-mail Addy's in yahoo were gone so i did a Panda free scan showed nothing.  I am wondering 2 things

    1. why can't I do any updates even from he Microsoft site after a validation key

    2. why does  C://windows/system 32./cmd.exe  keep popping up.   Is their anyway i can wipe the hard drive clean and reinstall windows with the Cd that came with the system to see if that fixes everything??

    It hsows  no mmeory opr start up trouble at all. I have even  uninstalled the vircus ware etc and  tied to updat that way too nothing. so any helpful inf. wuld be apperiated.  i also have slow dial up live out in cuontry too so no DSL.  The Geek Squad fixed my computer thepowe rbuton and mother board  had to be replaced in  MArch nad onlyhd the computer one month.     hedii

    Sunday, September 28, 2008 6:08 PM


All replies

  • Hello Liane,

    In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:


    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:


    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    Monday, September 29, 2008 5:07 PM
  •  Below is the copy of the report minus the Product key.Maybe someone can help so i can download my updates and get C://windows/system32/cmd.exe running too.Cannot even do updates from the Vista site. heidiliane

    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key:
    Windows Product Key
    Windows Product ID
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    ID: {3DB4D28A-2AB4-4A8F-A797-A5A5E9787CF4}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3DB4D28A-2AB4-4A8F-A797-A5A5E9787CF4}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2675523129-3664480364-4030225571</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>MCP61SM2MA</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20071110000000.000000+000</Date></BIOS><HWID>FF313507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Monday, September 29, 2008 7:20 PM
  • it is home basic
    Monday, September 29, 2008 7:21 PM
  • Hello Liane,

    Please contact Gateway support @ http://www.gateway.com/about/contactus/index.php for assistance.  They can walk you thru a clean install proceedure for the OEM SLP media you have.

    Thank you,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, September 29, 2008 8:30 PM
    Monday, September 29, 2008 8:30 PM
  • Thanks Mr. Holm:
                                I went to the above link loked saw Clean install from vista  from windows XP to Windows Vista i have the disc so later on this week i will download all my files and data to CD/R's then reinstall  windows vista and hopefully that will fix it with slow dial up might do it over the weekend for no other back up computer to use .   Thanks again  Heidi Liane'
    Monday, September 29, 2008 10:38 PM
  • Heidi,

    No problem whatsoever :-).  The average download time for Vista SP1 using dial-up is 17 hours and 40 minutes.  Have you thought about possibly visiting a public library and downloading Vista SP 1? Your local library may have a faster connect allowing you to download the Vista SP1 then buring it to a disc.  Here is the link for you to review located @ http://support.microsoft.com/ph/11732#tab2 and


    Another option you have is to order Windows Vista Service Pack 1 DVD located @ the following site https://om.one.microsoft.com/opa/Validation.aspx?StoreID=57d2f336-6a91-4936-a0ac-bf64ae6547c9&LocaleCode=en-us&JavaScriptOn=yes . The cost is $3.50 which mainly covers shipping etc. Purchasing SP 1 and/or downloading it from a library would save you 17 hours and 40 minutes. Remember there may be other updates which you would need after you accomplish the Vista SP 1 installation. Please read the information above as it provides information prior downloading and installing the service pack.

    Take care and hopefully this will provide you with more information to expedite matters.

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Monday, September 29, 2008 11:21 PM
    Monday, September 29, 2008 11:18 PM
  • Will order the service pack over the INTERNET later on this week.

    I called our library have  Broadband dial up nd only 2 computers  Joyce told me it would be about 2 hours to download the  Cd when i bring my own.

    So will order one then do it at home.  I hope this will also help me  be able to do the downloads I cannot even download them from the Microsoft's website with the validation code too.GRRR.
    Oh well as long as I do my moderation duties, answer e-mails, C&P medical literature to  Microsoft word I am happy.   Thanks loads I copied  & pasted to hot mail so i have it too and then have book  marked this forum too.  

    Now go browse  Microsoft for a good calendar too.

    Later on will also  go up to IE 8 from IE 7. 

    Tuesday, September 30, 2008 4:27 PM
  • Hey Liane,

    I am glad the information helped ya out :-).  Curious have you contacted various companies which may support cable and/or DSL capability for your respective area? DSL and cable modem capabilities are consitently upgraded so who knows maybe you may have connectivity soon.  Here is some information for you:

    http://www.microsoft.com/presspass/press/2004/jan04/01-08qwestandmsn2004pr.mspx and http://join.msn.com/ . 

    Also you mentioned browsing Microsoft for a good calendar.  Have you visited Microsoft Office Templates website located here:  http://office.microsoft.com/en-us/templates/FX100595491033.aspx ? You will find wonderful templates for pretty much everything everything you may need both for personal and business practices :-). 

    Also if you have Office non-genuine questions please visit the Microsoft Discussion Groups located here:  http://www.microsoft.com/office/community/en-us/default.mspx . 



    Hopefully this will provide you with more information for future use.


    Take care and again thank you for vising our forums.



    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, October 1, 2008 12:29 AM
    Tuesday, September 30, 2008 8:52 PM
  • Stephen
     you hit reply 3 times. That is OK too ;)

    We live almost out of Duval County in Fla. no one out our way but Comcast for DSL .Other  half    hates Comcast. Neighbors always having trouble.One neighbor went wireless but they have cable we don't :(. But will check out the other sites on Microsoft too.I like to be  organized have 3 calendars I have appointments on CERT  ( Community Emergency Response Team  ( Vol through JFRD)   meetings etc...
    Thanks :) will check back after I get the CD from you all to let you know how it goes.    Will check uot the calendar on Microsofts site.
    It is also my home page too and updating  Direct X and  some others too.

    Semper Gumby ( always Flexible}
    Liane :)
    • Edited by Liane' Tuesday, September 30, 2008 10:59 PM
    Tuesday, September 30, 2008 10:16 PM
  • OOPS.. I will fix it.. There was a glitch here sorry about that.

    Stephen Holm MS
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, October 1, 2008 12:28 AM
    Wednesday, October 1, 2008 12:26 AM