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i have renewed my subscription but live care is nt responding RRS feed

  • Question

  • i paid my subscription in advance of the expiry date but unknowley to me my debit card had expired the day before the due date of live care , I therefore i submitted payment on another card .Microsoft have duly taken my money ,but live care will not respond ,and i still get reminded to renew my subsciption.
    Saturday, August 1, 2009 7:46 AM

Answers

  • It can take up to 48 hours for your subscription status to update in One Care.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Saturday, August 1, 2009 2:19 PM
    Moderator

All replies

  • It can take up to 48 hours for your subscription status to update in One Care.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Saturday, August 1, 2009 2:19 PM
    Moderator
  •  

    Renewal takes effect on the date that your current subscription expires. It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Sunday, August 2, 2009 12:28 AM
    Moderator