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Blank installation Id for XP reinstall RRS feed

  • Question

  • Hi

    I had to  format my system. And I reinstalled Windows XP Proffessional edition .

    Now here's my problem.

    I entered the Product Key and completed the installation. BUt when it comes to the login screen, it says "Please Validate windows" adn takes me to the Activation windows. But here it shows a blank installation ID. I contacted the customer support over the phone. They asked me try some 2-3 options which also did not work. They validated  my Product Key and approved it was a genuine copy. It s been a week the customer support have been trying to give me solution. But they seem to have no clue of what to do. Giving evasive replies.

    Please can anyone guide me on a solution for this.

    Thanks
    Viswanand
    Monday, August 11, 2008 12:04 PM

Answers



  • Clean the Windows XP CD with a mild, non-ammonia based solution and a soft cloth.  If the CD is scratched, then you should get a replacement.  See:

    How to replace lost, broken, or missing Microsoft software or hardware:
    http://support.microsoft.com/kb/326246/en-us




    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    • Marked as answer by Stephen Holm Monday, August 11, 2008 4:28 PM
    Monday, August 11, 2008 3:34 PM
    Moderator

All replies


  • Blank Activate Windows page in the Windows Product Activation Wizard
    http://support.microsoft.com/kb/314935/en-us


    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Monday, August 11, 2008 12:44 PM
    Moderator
  • Hi Carey

    This solution talks about Blank Activate Windows page in the Windows Product Activation Wizard, whereas my problem is that only the installation id in activation wizard page comes blank. Moreover, when I talked to the Technical support executive over the phone he suggested me all these links. Also we tried cleaning up some registry files and repairing the install. But it didnt work.

    Anyone come across such a scenario?

    For the technical support from Microsoft, they are charging me , but they dont seem to know what the problem is. They just give evasive replies every day.

    Thanks
    Viswanand

    Monday, August 11, 2008 1:16 PM
  •  

    Please follow this troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. 
    http://forums.community.microsoft.com/en-US/genuinewindowsxp/thread/36449a54-db6a-409a-b5bb-6584ca33a48a#page:9999

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.


    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Monday, August 11, 2008 1:26 PM
    Moderator
  • Hi Carey

    I cannot login to the system except in Safe Mode, not even in Safe mode with networking.

    So I cannot connect to the internet or download anything. Any other options how I can go forward ann run the MGA diagnostic tool for the results?

    Thanks
    Viswanand
    Monday, August 11, 2008 1:36 PM

  • Try performing a "Repair Install" of Windows XP:
    http://www.michaelstevenstech.com/XPrepairinstall.htm

    Let us know if this procedure solves the problem.



    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Monday, August 11, 2008 1:58 PM
    Moderator
  • Hi Carey

    I had tried the repair option you suggested. Did not solve the issue. Then as per instructed by a tech support executive, I copied the setup files into my Drive and tried repairing it from that location. Didnt make any difference.

    Today the support executive told me the reason for all this is because there is a problem with Product Key , whereas they had verified it it 3-4 times over the last week and told me its authentic and there was no problem with the Key. He then  asked me to login as Safe Mode with Command prompt. When I told them that I could not login that way, They told then there is no other way, I will have to buy a new CD!!!!

    Totally lost!!!!! Even they seem to have no clue of what the problem is....

    Thanks
    Viswanand
    Monday, August 11, 2008 2:40 PM


  • Clean the Windows XP CD with a mild, non-ammonia based solution and a soft cloth.  If the CD is scratched, then you should get a replacement.  See:

    How to replace lost, broken, or missing Microsoft software or hardware:
    http://support.microsoft.com/kb/326246/en-us




    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    • Marked as answer by Stephen Holm Monday, August 11, 2008 4:28 PM
    Monday, August 11, 2008 3:34 PM
    Moderator
  • I've seen this happen with damaged discs, but also with machines that have RAM that has gone bad. Try running memtest86+ from a boot CD to check this... after cleaning the CD.
    Tuesday, August 12, 2008 2:08 PM

  • Thanks for the help.

    They apparently had some problem wit the XP Product Key. They provided me with another Key, which solved the purpose for now.

    But still no clue of why all this happened.

    Thanks
    Viswanand
    Tuesday, August 12, 2008 3:48 PM