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windows live one care renewal

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I am trying to renew my one care subscription and when the window pops up to renew, it automatically imputs an e-mail address that is close to mine but not correct, and it will not let me change it. How do I renew if the window will not allow me to enter my actual hotmail account and password?

Monday, November 10, 2008 12:28 AM

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If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

-steve

Monday, November 10, 2008 2:52 AM

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