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can't choose safe mode RRS feed

  • Question

  • I need to operate in safe mode to fix something, but when the screen comes up to choose safe mode, the arrow keys will not function, nor will the ENTER key.  I can't choose safe mode, nor can I reboot normally.  NUM LOCK is off.

    Any ideas?

    Thx!

    Sunday, October 31, 2010 8:21 PM

Answers

  • Using a USB keyboard?  If so you need to use a PS2 keyboard and then set the bios to enable legacy USB use for the keyboard.
    • Marked as answer by Darin Smith MS Monday, November 1, 2010 10:56 PM
    Sunday, October 31, 2010 8:44 PM

All replies

  • Also -- using XP Home Edition.
    Sunday, October 31, 2010 8:22 PM
  • Using a USB keyboard?  If so you need to use a PS2 keyboard and then set the bios to enable legacy USB use for the keyboard.
    • Marked as answer by Darin Smith MS Monday, November 1, 2010 10:56 PM
    Sunday, October 31, 2010 8:44 PM