Windows Installer 3.1 Issues RRS feed

  • General discussion


    Windows Installer 3.1 v2[v1] 


    Recently some customers have been experiencing various problems surrounding the Windows Installer 3.1 v2.  Unfortunately Windows Installer is outside of our expertise and is out of scope for Windows Genuine Advantage (WGA) program.  However, This Knowledge Based (KB) article may help you to resolve common Windows Installer problems you may have encountered: 

    KB555175 - How to resolve Common "Windows Installer" Problems



    Also you may be required to use the Windows Installer Cleanup Utility to uninstall the failed product as outlined in Method 3 of the previous KB article.

    KB290301 - Description of the Windows Installer Cleanup Utility



    Next you may be required to download and install the Windows Installer 3.1 Redistributable (v2). This is located at the following link:   http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&DisplayLang=en


    If you need further assistance please post your question to the “Discussions in Windows XP General” forum newsgroups for continued resolution located here:  





    Important:  This article contains information about how to modify the registry. Backup your registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    KB322756 - How to back up and restore the registry in Windows XP and Windows Vista http://support.microsoft.com/kb/322756/


     [v1]This is a new template posted on 21 August 08. Carl has reviewed and make corrected changes.

    Thursday, August 21, 2008 10:43 PM