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Office Validation RRS feed

  • Question

  • My office suite will not validate and I am the administrator.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BMW42-MDP4R-VD9R9
    Windows Product Key Hash: TbkIuMa8bkjaLQLAAUGluAlIIPk=
    Windows Product ID: 89580-OEM-7347662-79838
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {C22228DF-3F90-4086-BC3C-ABE106A79A60}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C22228DF-3F90-4086-BC3C-ABE106A79A60}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VD9R9</PKey><PID>89580-OEM-7347662-79838</PID><PIDType>3</PIDType><SID>S-1-5-21-2962705346-91193368-112655425</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965RY_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.0816.2006.0716.2308</Version><SMBIOSVersion major="2" minor="4"/><Date>20060716000000.000000+000</Date></BIOS><HWID>8C333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57504</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: 33a7e8d3-e2ab-413b-96a6-27c83b21c695
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-476-679838-02-1033-6000.0000-0402007
    Installation ID: 011051504965443151914300370506320894513266120764358423
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: VD9R9
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAEAAQACAAAAAgABAAEAJJQWt/pPJNq+JNTB7Ngu98aYalZ+0PL08C9hLRo3rFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         DG965RY
      FACP            INTEL         DG965RY
      MCFG            INTEL         DG965RY
      WDDT            INTEL         DG965RY
      ASF!            INTEL         DG965RY
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm


    Saturday, November 14, 2009 6:17 AM

Answers

  • Hello ForestRy,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Regarding Office Professional 2003, the report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Professional Edition 2003 is in association with an organization that has a Volume Licensing Agreement for this product, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL CD, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.  If the seller refuses to help, please consider exercising whatever recourse is available to you from consumer protections in place by law, or thru your method of payment, or thru the selling venue.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, November 20, 2009 10:02 PM
    Monday, November 16, 2009 3:20 AM