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Issue with XP WGA after factory reload RRS feed

  • Question

  • We have a number of IBM R50p ThinkPads. Using the IBM reload CD's to clean and restore XP to "out of box" condition. Install goes fine and on reboot system wants to validate. That requires using the 1-800 number but also works with no issue. Next perform a Windows Update and once the updates load and reboot the WGA wants to validate the install. Seems to work but gets stuck with status bar about 75% complete and message of "Running Processes after install." Used online tools to activate and system passes. Upon reboot, though, get the WGA box and it gets stuck. Verify via online tools and all systems show activated, all WGA test pass and valid for XP and Office but the box still shows up on each reboot. Diagnostic of system below:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-P38MT-6TDF4-4KD3W
    Windows Product Key Hash: 5YIMHYGK2AjonqXvIl7THEqw8ks=
    Windows Product ID: 55274-OEM-2248921-32415
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {AD4C2B38-A3BD-40D2-8776-8721047354B1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AD4C2B38-A3BD-40D2-8776-8721047354B1}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4KD3W</PKey><PID>55274-OEM-2248921-32415</PID><PIDType>3</PIDType><SID>S-1-5-21-1960408961-854245398-1343024091</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>183222U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1RETCDWW (3.06f)</Version><SMBIOSVersion major="2" minor="33"/><Date>20040618000000.000000+000</Date><SLPBIOS>IBM CORPORATION,IBM CORPORATION</SLPBIOS></BIOS><HWID>E3903107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>29B37BFE4B63D86</Val><Hash>jofA9W/2vDIuW06gkhg9yey12vM=</Hash><Pid>89409-707-0904492-65542</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1430F:IBM
    Marker string from OEMBIOS.DAT: IBM CORPORATION,IBM CORPORATION

    OEM Activation 2.0 Data-->
    N/A

    Any help would be appreciated.

    Thanks,

    Jer

    Thursday, June 11, 2009 10:44 PM

Answers

  • Hello Jer,

    Thank you for visiting us today :-). Everything appears normal but I do have one question. You mentioned using the IBM Recovery media to restore the laptops back to "out of box" condition. The MGA Diagnostic results indicate the Windows License Type as OEM System Builder. The Licensing type should be OEM SLP. Does the IBM recovery media say IBM on the actual disc your using or something else? Please visit http://www.howtotell.com and compare your media against what you see here. Also you mentioned having to dial a number for validation. Basically this can be accomplished by validating Windows online. Does it get stuck @ the status bar every time? Also have you tried another machine? If not can you please use another machine and lets see if you get a similar duplication.


    Thank you Jer


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 4:39 PM
    Friday, June 12, 2009 1:05 AM

All replies

  • Hello Jer,

    Thank you for visiting us today :-). Everything appears normal but I do have one question. You mentioned using the IBM Recovery media to restore the laptops back to "out of box" condition. The MGA Diagnostic results indicate the Windows License Type as OEM System Builder. The Licensing type should be OEM SLP. Does the IBM recovery media say IBM on the actual disc your using or something else? Please visit http://www.howtotell.com and compare your media against what you see here. Also you mentioned having to dial a number for validation. Basically this can be accomplished by validating Windows online. Does it get stuck @ the status bar every time? Also have you tried another machine? If not can you please use another machine and lets see if you get a similar duplication.


    Thank you Jer


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 4:39 PM
    Friday, June 12, 2009 1:05 AM
  • Stephen..

    We are using the CD's supplied by IBM (which is pretty much mandatory as the hardware drivers are on the reload CD and install to the hard drive as part of the setup; without that most of the hardware doesn't function including the build-in ethernet port). Tried this on one machine and resulted in the post above (although didn't post yet). Repeated a second time with the same results and at that point started looking online for answers/help. That resulted in the prior post.

    Jer
    Friday, June 12, 2009 3:18 AM
  • Stephen..

    To clarify.. the 2nd time was with a second identical R50p but the restore CD and process were the same as on the first R50p.

    Jer
    Friday, June 12, 2009 3:19 AM
  • Stephen..

    To clarify.. the 2nd time was with a second identical R50p but the restore CD and process were the same as on the first R50p.

    Jer
    Friday, June 12, 2009 3:19 AM
  • Hello j.mcvey,

    As a general rule, manufacturer recovery/reinstallation CDs use the SLP method of installation/activation.  This method attempts to match bits in the computer's BIOS with bits on the manufacturer's CD and if they match, the installation goes forward and typically this kind of installation does not require that a Product Key be keyed in during Setup; instead the manufacturer's standard deployment PK is used.

    This also applies if one executes the recovery process that executes from the hidden recovery partition on the hard disk drive.

    When running the mgadiag utility against an installation that conforms with the above, the report will have OEM SLP as the license type and will show IBM/Lenovo's standard XP Pro deployment PK ending with RY7BM-HM3KT-BKVRW.

    Can you confirm that (a) you are running the manufacturer-supplied recovery/reinstallation discs and that (b) during Setup said discs are requiring that you input the Product Key printed on the computer's CoA in order to go forward with Setup?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, June 12, 2009 5:31 AM
  • Dan..

    We are using the IBM supplied recovery CDs. During the recovery process, we use the computer's COA code located on a sticker that is on the bottom of the laptop.

    Now, here's something interesting... new day and I start up the laptop I had problems with yesterday. Get the WGA window at boot up like I've been getting over the last 24 hours and tell it to go ahead (again) and attempt to validate itself. I was fully expecting it to stop at the same point but instead it went to completion. Nothing has been changed on the laptop since yesterday evening when I shut it off and left work.

    So.. the laptop is now validated and all is well. Any ideas why it wouldn't do this yesterday?

    Jer

    Friday, June 12, 2009 2:57 PM
  • Spoke too soon. While it did go to completion I shut the laptop off and then turned it back on. The problem is still there (the WGA window) and I'm now stuck about 80% as before. This is exceptionally frustrating! Everything works and is loaded and patched but this WGA piece of software doesn't work/works/doesn't work on a whim. I'm about ready to tell my boss we simply dispose of these older units or stick Linux on them with Firefox so at least they can be used as web browsers which would suffice for 75% of what they are needed for. It shouldn't be this hard to use the factory reload CD provided by the manufacturer to reload a laptop. And the sad thing is it all works except for this WGA thing that gets loaded as part of an update by Microsoft. I know the reason for why Microsoft did this and granted I'm ranting here, but is it really worth annoying customers who actually paid for Windows by buying a laptop with it preinstalled? It's not like we bought the laptop and then bought a retail copy of XP to load on it. Arg! Any last ideas for what to do next before I give up?
    Friday, June 12, 2009 3:15 PM