Blue Screen of Death after installing Trial Subscription Live One Care

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  Do you get the stop error on startup or only when you open One Care?

   

  Tuesday, June 10, 2008 3:30 AM

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  On startup.

  Tuesday, June 10, 2008 10:46 AM
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  I suggest contacting support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

   

  Tuesday, June 10, 2008 1:40 PM

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  I've done that but have not gotten a reply back. Should have had one yesterday.

  Tuesday, June 10, 2008 2:29 PM
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  Try removing OneCare and running the cleanup tool.

  Cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

  Then review the general troubleshooting here, http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2, paying particular attention to the removal of all other security software completely before reinstalling.

   

  Install from http://onecare.live.com

   

  -steve

  Tuesday, June 10, 2008 10:37 PM

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  The error appears at startup when the system is booting up. I am unable to logon to be able to remove anything.

  Tuesday, June 10, 2008 11:23 PM
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  Ah, then you do have a conflict.

  When the PC is booting, before Windows attempts to load, press the F8 key repeatedly until you get a menu of choices. Try selecting "Last known good configuration" or boot to Safe Mode in order to remove your other security software and/or OneCare.

  -steve

   

  Tuesday, June 10, 2008 11:30 PM

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