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I'm getting a message that my Windows software may not be genuine. RRS feed

  • Question

  • WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-2VQY2-KDXDY-TTJWV
    Windows Product Key Hash: 9z2zBSl9VGCN/MGJc8jAbjxmqdM=
    Windows Product ID: 55274-647-9983184-23856
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: LBY6FS9
    ID: 58a00665-6ddb-48ad-aeab-9a0c55c00448
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.526.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 100
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>58a00665-6ddb-48ad-aeab-9a0c55c00448</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TTJWV</PKey><PID>55274-647-9983184-23856</PID><PIDType>1</PIDType><SID>S-1-5-21-1390067357-1292428093-725345543</SID><SYSTEM><Manufacturer>MICRO-STAR INC.</Manufacturer><Model>MS-6758</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.1     </Version><SMBIOSVersion major="2" minor="3"/><Date>20040520000000.000000+000</Date></BIOS><HWID>D858336F01846E72</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91190409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2003</Name><Ver>11</Ver><Val>80F08EF3803A5D2</Val><Hash>gh56sx+j/vLH/6t1FznAXT4te9g=</Hash><Pid>72082-745-2979877-55773</Pid></Product><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>1444D635AD26CEE</Val><Hash>6psk1lVjbGJhR6BJZjU7R2PbKFc=</Hash><Pid>54187-761-8699433-17792</Pid></Product></Products></Office></Software></GenuineResults> 

    Wednesday, May 24, 2006 2:52 PM

Answers

  • Stu,

    Does the computer have a Microsoft Certificate of Authenticity (COA) affixed to the top, side or bottom (laptops)?  If so, and if the COA is genuine, that COA describes what Windows is already licensed to run on that computer.  Tell us what version of Windows is on the COA.  Please DO NOT post the Product Key itself, just the description of Windows.  If there is no COA, please tell us that, too.

    Your installation of XP Pro was done using a Volume Licensing Key (note the first line that says blocked VLK), which is a key normally used by large organizations.  VLK licenses are upgrade only licenses and are never sufficient by themselves to properly license a newly built computer.

    If your computer was repaired at some time during its life, this could be the source of the blocked VLK.  Often, unknowing computer techs will use an invalid VLK to install a "corporate" version of XP on a repaired computer.

    If the computer is or was at one time owned by a large organization (company, school, govt etc), this could also be the source of the blocked VLK.  When the companies dispose of older computers, they often forget to remove their copy of XP and reinstall the original Windows OS that came with the computer from the factory.

    MS offers you a way to change that VLK license to a legitimate retail full license by ordering the WGA "get legal" kit.  It's called the Genuine Windows Offer:

    "To help customers who unknowingly purchased a counterfeit version of Windows XP, Microsoft has created two genuine Windows offers for those who qualify:
    • Complimentary offer: Microsoft will make a complimentary copy of Windows XP available to customers who have been sold counterfeit Windows. Customers will be required to submit a proof of purchase, the counterfeit CD, and a counterfeit report with details of their purchase. Only high-quality counterfeit Windows will qualify for the complimentary offer.
    • Electronic License Key Offer: Microsoft will offer an alternative for customers who find out via the WGA validation process that they are not running genuine Windows, but do not qualify for, or choose not to take advantage of, the complimentary offer. These customers will be able to license a Windows Genuine Advantage Kit for Windows XP online for a price of $99 for Windows XP Home edition or $149 for Windows XP Professional. The Windows Genuine Advantage Kit for Windows XP will include a new 25-character Product Key and a Windows Product Key Update tool that will allow customers to convert their counterfeit copy to genuine Windows XP electronically."

    If you do not need the extra business-oriented features of XP Pro, I would recommend the XP Home offer at $99.

    Since there is no way to "revert" an installation of XP Pro to XP Home without doing a clean installation, you will have to offload any irreplaceable files on the computer (docs, pix, music, home financial data from Quicken, Money, etc, email, saved usernames and passwords etc), then use the XP Home CD that MS will send you to do a clean installation, then reinstall all of your programs from CD.  The good news is that a clean installation of XP runs very quickly and very reliably.

    Wednesday, May 24, 2006 5:48 PM