Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Create Email Using template and Add emails to QUEUE RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi there,

    There is a requirement where I have to create an email using Template and Assign this email to queue using Server side C# code.there is no email router or outlook client .

    I have check the CRM2011 sdk Sample code by going in to  Sdk\samplecode\cs\BusinessManagment.

    But I dont know to use this code for my scenario in CRM Project

    Thanks

    Tuesday, December 24, 2013 12:31 PM

Answers

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello,

    Check following article - http://msdn.microsoft.com/en-us/library/microsoft.crm.sdk.messages.sendemailfromtemplaterequest.aspx

    One thing you should do is to fill 'to' field with required queue.

    Dynamics CRM MVP/ Technical Evangelist at SlickData LLC
    My blog

    Tuesday, December 24, 2013 12:49 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi thanks for the reply Andrii,

    I am new to CRM development.

    SO should i use this using Custom workflow activity or  through plugins 

    Tuesday, December 24, 2013 1:24 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Everything depends on your requirements. When do you need to send this email?

    Dynamics CRM MVP/ Technical Evangelist at SlickData LLC
    My blog

    Tuesday, December 24, 2013 1:39 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Well ,ASAP. 

    Tuesday, December 24, 2013 2:04 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Well ,ASAP. 


    I mean in what scenarios you need to send this email. Sorry for confusion.

    Dynamics CRM MVP/ Technical Evangelist at SlickData LLC
    My blog

    Tuesday, December 24, 2013 4:57 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Andrii,

    When ever a new Service case  is created an email has been generated to notify the support department about the case and assign  the email to queue and then  automatically assign to that support employee who has least number of jobs to do.

    Tuesday, December 24, 2013 9:10 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    To do that you don't need any plugins. You can do it with workflows. Recheck info about workflows, I believe you can accomplish your task without any need to write code.

    Dynamics CRM MVP/ Technical Evangelist at SlickData LLC
    My blog

    Tuesday, December 24, 2013 9:18 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thank for the prompt reply Andrii,

    But I just want do it with code for my learning purposes,That how to create email using template and how to assign it to queue, i know we can do this without code

    Tuesday, December 24, 2013 9:49 PM
  • Question
    Sign in to vote
    1
    Sign in to vote

    Ok.

    In case you want to learn you should download SDK and go through samples that are provided with it. You can check Developer Training Kit as well.

    Dynamics CRM MVP/ Technical Evangelist at SlickData LLC
    My blog

    Tuesday, December 24, 2013 10:11 PM
    Moderator