none
vista validation issue: can't check for updates, etc. RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

     

    Cached Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

    Windows Product ID: 89578-OEM-7332157-00204

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {324771FB-ABC7-4E84-A1F6-5D0E48C42F0A}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.090302-1506

    TTS Error: M:20091122140727417-

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Professional Plus 2007 - 103 Blocked VLK

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]

    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159]

    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18272]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{324771FB-ABC7-4E84-A1F6-5D0E48C42F0A}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-77994756-1190028381-3011220816</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Dell XPS420                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080102000000.000000+000</Date></BIOS><HWID>84303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65255</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x800700EA

     

    Licensing Data-->

    Software Licensing service is not running.

     

    HWID Data-->

    HWID Hash Current: NgAAAAIABAABAAEAAQABAAAAAgABAAEAeqjWO8SmTu1Etfb5ZP6I/doyZKby9KwdQmmsVswx

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    DELL                       B9K   

      FACP                                   DELL                       B9K   

      HPET                                    DELL                       B9K   

      BOOT                                  DELL                       B9K   

      MCFG                                 DELL                       B9K   

      SSDT                                    DELL                       st_ex

      OSFR                                   DELL                       B9K   

      SLIC                                      DELL                       B9K   

    Saturday, November 28, 2009 3:24 PM

Answers

  • Hello fmf1873,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->

    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159]
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18272]

     

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair file .

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.



    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, December 1, 2009 8:35 PM
    Tuesday, December 1, 2009 8:35 PM