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Unable to validate Windows 7 Ultimate after re-install RRS feed

  • Question

  • Hello,

    I purchased a copy of Windows 7 Ultimate (admittedly from Ebay) about 3 months ago and when I first installed it I had no problems in validated the software online.  I have since had to re-install Windows due to software issues and I am now unable to activate windows either online or via the phone as the product key has been blocked.  I spoke to someone from Microsoft who told me that the key was an MSDN Subscription Account and that the key had become compromised which reculted in it being blocked.  I believed this to be a genuine retail copy of Windows when I purchased it as the packaging looked legitimate, and on first inspection, the discs were too.  I have sinced looked at the discs more closely and the hologram on the outside of the disc is only protected by a thin piece of plastic that can be peeled off.  After removing the plastic the hologram can be easily rubbed off.  I am now certain that the software is not legitimate but unfortunately Ebay online covers buyers unto 45 days from purchase and the user who I bought it from has since de-registered.

    However, I still had the email address of the person who sold me the software so I tried to contact him.  I wasn't holding out for a reply but he did get back to me and he told me to try a different product key which he provided in the email.  Naturally I was quite sceptical about this so I have never tried to use it.  With no hope of getting a refund from Ebay or Paypal I decided to challenge him as to the authenticity of the software.  He replied saying that:

    "It was purchased from a genuine Microsoft wholesale in Portsmouth. The product key is blocked as you've obliviously already registered it and it has been working 'fine' for several months. If it were 'counterfeit' I'm sure it wouldn't of worked at all."

    I challenged him on this too stating that I had contacted Microsoft directly who stated that it was a MSDN account that had been stolen and that in most case it takes time to learn that the key had been stolen in the first place, by which time the software would have already been activated.  He then replied asking me to provide him with the product key so that he can speak to his Supllier and Microsoft.

    I have not replied to him yet and I need some advice as to whether it is wise to give him the product key or not.  I do not trust this person.  He is claiming his innocence in this matter but the fact that he sent me a different product key to try after I had told him the other one failed just does not sound right.  I contacted another user on Ebay who bought the same software from him and he told me that the software he got was clearly counterfeit.  He returned it straight away and managed to get a full refund in the end.  In hindsight, this is something I should have done but I did not check the product thoroughly enough and because the activation code worked the first time I did not suspect it to be counterfeit.

    Any advice on this issue would be greatly appreciated.  If you need any more information please let me know.

    I have since purchased a genuine copy of Windows 7 from a trusted retailer close to where I live.

     

     

    Tuesday, September 20, 2011 9:27 PM

Answers

All replies

  • "Rodge300" wrote in message news:36ac5436-2a2e-49e7-a9e5-fa38ee88c761...

    Hello,

    I purchased a copy of Windows 7 Ultimate (admittedly from Ebay) about 3 months ago and when I first installed it I had no problems in validated the software online.  I have since had to re-install Windows due to software issues and I am now unable to activate windows either online or via the phone as the product key has been blocked.  I spoke to someone from Microsoft who told me that the key was an MSDN Subscription Account and that the key had become compromised which reculted in it being blocked.  I believed this to be a genuine retail copy of Windows when I purchased it as the packaging looked legitimate, and on first inspection, the discs were too.  I have sinced looked at the discs more closely and the hologram on the outside of the disc is only protected by a thin piece of plastic that can be peeled off.  After removing the plastic the hologram can be easily rubbed off.  I am now certain that the software is not legitimate but unfortunately Ebay online covers buyers unto 45 days from purchase and the user who I bought it from has since de-registered.

    However, I still had the email address of the person who sold me the software so I tried to contact him.  I wasn't holding out for a reply but he did get back to me and he told me to try a different product key which he provided in the email.  Naturally I was quite sceptical about this so I have never tried to use it.  With no hope of getting a refund from Ebay or Paypal I decided to challenge him as to the authenticity of the software.  He replied saying that:

    "It was purchased from a genuine Microsoft wholesale in Portsmouth. The product key is blocked as you've obliviously already registered it and it has been working 'fine' for several months. If it were 'counterfeit' I'm sure it wouldn't of worked at all."

    I challenged him on this too stating that I had contacted Microsoft directly who stated that it was a MSDN account that had been stolen and that in most case it takes time to learn that the key had been stolen in the first place, by which time the software would have already been activated.  He then replied asking me to provide him with the product key so that he can speak to his Supllier and Microsoft.

    I have not replied to him yet and I need some advice as to whether it is wise to give him the product key or not.  I do not trust this person.  He is claiming his innocence in this matter but the fact that he sent me a different product key to try after I had told him the other one failed just does not sound right.  I contacted another user on Ebay who bought the same software from him and he told me that the software he got was clearly counterfeit.  He returned it straight away and managed to get a full refund in the end.  In hindsight, this is something I should have done but I did not check the product thoroughly enough and because the activation code worked the first time I did not suspect it to be counterfeit.

    Any advice on this issue would be greatly appreciated.  If you need any more information please let me know.

    I have since purchased a genuine copy of Windows 7 from a trusted retailer close to where I live.

     

     

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    - IN YOUR OWN THREAD, please

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, September 20, 2011 9:59 PM
    Moderator
  • File a Counterfeit Software Report.  It appears the Ebay sellers are all bogus and/or were likely scammed themselves by their suppliers.
    Carey Frisch
    Tuesday, September 20, 2011 11:03 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-HXYHQ-KHKVV-MYRT2
    Windows Product Key Hash: uk0toVn38/zskyQXYKrAjeoaWG4=
    Windows Product ID: 00426-068-6788553-86722
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {E9359C54-3742-44F4-B318-CD2B66C26B73}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E9359C54-3742-44F4-B318-CD2B66C26B73}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MYRT2</PKey><PID>00426-068-6788553-86722</PID><PIDType>5</PIDType><SID>S-1-5-21-4146387821-3727588899-664972822</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0502   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110126000000.000000+000</Date></BIOS><HWID>07293007018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-678855-00-2057-7601.0000-2642011
    Installation ID: 015482847794574185219502822974625446962196179510743325
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: MYRT2
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 21/09/2011 00:24:13

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEAln2ENZBuIhWSAEBArP7eWfrPRpTXVY4u

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   012611  APIC2014
      FACP   012611  FACP2014
      SRAT   AMD     FAM_F_10
      HPET   012611  OEMHPET0
      MCFG   012611  OEMMCFG
      OEMB   012611  OEMB2014
      SSDT   A M I   POWERNOW


    Would you like me to provide you with the other product key that he suggested I use after i told him the initial key has been blocked?

    Tuesday, September 20, 2011 11:26 PM
  • I have already filed a report in relation to the original software and product key that I was sold.  I was emailed an alternative key by the seller but I am not willing to try that.

    Tuesday, September 20, 2011 11:28 PM
  • "Rodge300" wrote in message news:5fa67f4f-2a6a-4daf-8d73-2331db2ce8d3...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-HXYHQ-KHKVV-MYRT2
    Windows Product Key Hash: uk0toVn38/zskyQXYKrAjeoaWG4=
    Windows Product ID: 00426-068-6788553-86722
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001


    Would you like me to provide you with the other product key that he suggested I use after i told him the initial key has been blocked?

    No point – it’ll be another scammed and eventually blocked one.
    NO-ONE can legally sell (or give away) Keys without accompanying software.
    Your Windows Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)

    Please read the following stickies.... .................

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


    Also - have a look at this video....


    http://www.youtube.com/watch?v=hzqNNiOM0c

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, September 22, 2011 7:54 PM
    Tuesday, September 20, 2011 11:36 PM
    Moderator
  • No point – it’ll be another scammed and eventually blocked one.
    NO-ONE can legally sell (or give away) Keys without accompanying software.
    Your Windows Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    I am guessing it will be another blocked key, but I thought if I gave it to someone at microsoft then they can block it straight away if it hasn't already.  I bought the software in June so I am way past the 45 day deadline for filing a claim.  I will certainly be informing the authorities about it.  What they are able to do about it remains to be seen
    Tuesday, September 20, 2011 11:56 PM
  • I have already filed a report in relation to the original software and product key that I was sold.  I was emailed an alternative key by the seller but I am not willing to try that.


             Yeah, that product key from the seller is more than likely pirated...
    Carey Frisch
    Wednesday, September 21, 2011 1:48 AM
    Moderator