My Windows is Not Genuine RRS feed

  • Question

  • It is telling me my windows version is not genuine - i got it with my computer!  how is this possible?

    Friday, May 26, 2006 5:28 AM


All replies

  • Description of the Windows Genuine Advantage Notifications application


    Please follow this WGA troubleshooting procedure: 

    1. Download and install the WGA Diagnostic Tool http://go.microsoft.com/fwlink/?linkid=52012

    2.  After running the WGA Diagnostic Tool, click on the "Validation" tab and then click on "Copy to Clipboard". 

    3. Paste the results of the WGA Diagnostic Data in your original post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25  

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Friday, May 26, 2006 12:50 PM
  • In order to provide a ready resource for our customers to troubleshoot validation problems we have provided the following diagnostic site:




     By following the directions on this site you may be able to resolve this issue. If this still fails please provide us with the diagnostics information from the WGA Diag Tool located here:




    By using the “copy” button you can paste the information in its entirety to the forum.


    Note: Never post Product Keys to the internet or these forums




    Monday, May 29, 2006 5:06 AM
  • WGA Diagnostic Data (1.5.0530.2):
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-XPJB4-J4VWY-39XYW
    Windows Product Key Hash: rqzQCzgAbCkNVYnyToRfV2wjUNk=
    Windows Product ID: 55274-640-1593996-23748
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: BY6DTLB
    ID: 62729ab9-9ebf-401b-b5f8-3908ded35fed
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 114
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>62729ab9-9ebf-401b-b5f8-3908ded35fed</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-39XYW</PKey><PID>55274-640-1593996-23748</PID><PIDType>1</PIDType><SID>S-1-5-21-1409082233-688789844-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20020718000000.000000+000</Date></BIOS><HWID>C0093EE70184C072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17317</Pid></Product></Products></Office></Software></GenuineResults> 

    Wednesday, May 31, 2006 11:27 PM
  • Your data indicates the presence of an illegal Volume License version of Windows XP Professional. Computer manufacturers, such as Dell, only install "OEM" versions of Windows. To correct your problem, you need to obtain a Dell Reinstallation CD for Windows XP and proceed with a "clean install".  You can contact Dell Support for assistance in obtaining this CD.

     Welcome to Dell Support! http://support.dell.com/support/index.aspx?c=us&cs=19&l=en&s=dhs  

     Clean Install Windows XP http://www.michaelstevenstech.com/cleanxpinstall.html  

    Thursday, June 1, 2006 2:51 PM
  • even though you have declared my program not genuine how do i remove the notification icon on my taskbar have you aborted my computer if so pleas remove you notification icon
    Thursday, June 1, 2006 5:39 PM
  • bmj711:


    Can you download and run this tool?


    Please press “copy to clipboard” and paste the response on the forum.





    Thursday, June 1, 2006 5:43 PM