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Help...Cryptographic Errors Detected RRS feed

  • Question

  • Here is the output of the WGA diag tool:
    Thanks

    Diagnostic Report (1.5.0555.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 8d04841b-692a-475a-9910-a96af9153d28
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: N/A, hr = 0x80096001
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80096001
    WgaLogon.dll Signed By: N/A, hr = 0x80096001

    OGA Data-->
    Office Status: 100
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe
    File Mismatch: c:\windows\system32\licdll.dll
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\ntdll.dll
    File Mismatch: c:\windows\system32\kernel32.dll
    File Mismatch: c:\windows\system32\crypt32.dll
    File Mismatch: c:\windows\system32\advapi32.dll
    File Mismatch: c:\windows\system32\setupapi.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>8d04841b-692a-475a-9910-a96af9153d28</UGUID><Version>1.5.0555.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1927129464-3451536287-3906144388</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20040824000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F6723AE701846052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>62A4EAC3B9ACA0A</Val><Hash>oYFJkmRdgrdNVD6wKZKJMnTn5To=</Hash><Pid>54189-OEM-1650002-00005</Pid></Product></Products></Office></Software></GenuineResults>  

    Saturday, November 25, 2006 9:37 PM

Answers

  • awd1:

     

    I recommend (HIGHLY) a complete clean reinstallation of your operating system. Looking at your FileScan data above, there are numerous (VERY MANY)tampered files in your operating system which is probably causing the issue. Normally, users have 0 errors. :(

     

    -phil

    Sunday, November 26, 2006 3:54 AM

All replies

  • Awd1,

    Run the latest version of the mgadiag tool here:  http://go.microsoft.com/fwlink/?linkid=52012

    After running the utility, click the Windows tab then click the "Resolve" button on the lower left.  It runs a script that can clear up some of the cryptographic errors.  No matter what the utility reports after clicking Resolve, when it gets done, restart the computer and rerun the mgadiag utility to see if the crypto errors were fixed.

    Post back and let us know if it worked for you.

    Sunday, November 26, 2006 12:20 AM
  • It did not work. 
    Each time I pressed resolve, the same message appeared stating "Problems have occurred while attempting to fix the cryptographic errors. Please contact microsoft support"

    Here's the new output from the diag tool:

    Diagnostic Report (1.5.0717.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 8d04841b-692a-475a-9910-a96af9153d28
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: N/A, hr = 0x80096001
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80096001
    WgaLogon.dll Signed By: N/A, hr = 0x80096001

    OGA Data-->
    Office Status: 100
    Office Diagnostics: E2AD56EA-344-8009_E2AD56EA-345-80096001_16E0B333-57-80004005_B4D0AA8B-910-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe
    File Mismatch: c:\windows\system32\licdll.dll
    File Mismatch: c:\windows\system32\dpcdll.dll
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\ntdll.dll
    File Mismatch: c:\windows\system32\kernel32.dll
    File Mismatch: c:\windows\system32\crypt32.dll
    File Mismatch: c:\windows\system32\advapi32.dll
    File Mismatch: c:\windows\system32\setupapi.dll
    File Mismatch: c:\windows\system32\pidgen.dll
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig
    File Mismatch: c:\windows\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>8d04841b-692a-475a-9910-a96af9153d28</UGUID><Version>1.5.0717.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1927129464-3451536287-3906144388</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20040824000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F6723AE701846052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><SBID><stat>2</stat><msppid></msppid><name>Dell</name><model>Dell DIMENSION DIM3000</model></SBID></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>62A4EAC3B9ACA0A</Val><Hash>oYFJkmRdgrdNVD6wKZKJMnTn5To=</Hash><Pid>54189-OEM-1650002-00005</Pid><PidType>16</PidType></Product></Products></Office></Software></GenuineResults> 


    Sunday, November 26, 2006 2:41 AM
  • Awd1,

    OK, looks like the shortcut didn't work, so you'll have to slug your way thru the steps in this MS KB article:  http://support.microsoft.com/kb/822798

    There's no doubt that your Dell OEM installation of XP Pro is genuine, there are problems with XP's crypto system that are preventing successful validation or causing Notifications problems.

    Sunday, November 26, 2006 3:46 AM
  • awd1:

     

    I recommend (HIGHLY) a complete clean reinstallation of your operating system. Looking at your FileScan data above, there are numerous (VERY MANY)tampered files in your operating system which is probably causing the issue. Normally, users have 0 errors. :(

     

    -phil

    Sunday, November 26, 2006 3:54 AM
  • I went through the MS KB article and nothing worked.  I did notice that most of my certificates have a non valid digital signature and importing good certificates did not help.  Phil, what does 'clean' reinstallation mean?  Wipe the hard drive and start from scratch or just attempt to reinstall XP on top of the existing install?  Any other suggestions before I go that route?  How would I have gotten that many tampered files in my OS?  BTW, here's the latest output from MGA diag:
    Thanks...

    Diagnostic Report (1.5.0717.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 8d04841b-692a-475a-9910-a96af9153d28
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: N/A, hr = 0x80096001
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80096001
    WgaLogon.dll Signed By: N/A, hr = 0x80096001

    OGA Data-->
    Office Status: 100
    Office Diagnostics: E2AD56EA-344-8009_E2AD56EA-345-80096001_16E0B333-57-80004005_B4D0AA8B-910-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe
    File Mismatch: c:\windows\system32\licdll.dll
    File Mismatch: c:\windows\system32\dpcdll.dll
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\ntdll.dll
    File Mismatch: c:\windows\system32\kernel32.dll
    File Mismatch: c:\windows\system32\crypt32.dll
    File Mismatch: c:\windows\system32\advapi32.dll
    File Mismatch: c:\windows\system32\setupapi.dll
    File Mismatch: c:\windows\system32\pidgen.dll
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig
    File Mismatch: c:\windows\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>8d04841b-692a-475a-9910-a96af9153d28</UGUID><Version>1.5.0717.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1927129464-3451536287-3906144388</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20040824000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F6723AE701846052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><SBID><stat>2</stat><msppid></msppid><name>Dell</name><model>Dell DIMENSION DIM3000</model></SBID></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>62A4EAC3B9ACA0A</Val><Hash>oYFJkmRdgrdNVD6wKZKJMnTn5To=</Hash><Pid>54189-OEM-1650002-00005</Pid><PidType>16</PidType></Product></Products></Office></Software></GenuineResults> 


    Sunday, December 31, 2006 4:25 AM
  • Awd1,

    Please navigate to http://support.dell.com enter your computer's Service Tag and then follow the links to read instructions on how to do a clean installation of XP onto your Dell.

     

    Monday, January 1, 2007 5:09 PM