locked
WGA Problem RRS feed

  • Question

  • I have an XP machine that has started to display messagees saying the product is not valid.  Here is the output from WGADiag.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Geographically blocked PID

    Validation Code: 13

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-QW3HM-JGRQX-KM77T

    Windows Product Key Hash: NiGGJUBjRyjHCl1UtP6NiEnsppE=

    Windows Product ID: 55274-640-0185941-23281

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {75A67B8F-52A9-4C11-BFAF-0E04B8A045E1}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: 13

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: 100

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{75A67B8F-52A9-4C11-BFAF-0E04B8A045E1}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KM77T</PKey><PID>55274-640-0185941-23281</PID><PIDType>1</PIDType><SID>S-1-5-21-343818398-842925246-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0213    </Version><SMBIOSVersion major="2" minor="3"/><Date>20060530000000.000000+000</Date></BIOS><HWID>7617355F0184E066</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57504</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 14410:ASUSTeK Computer Inc|10322:GENUINE C&C INC

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

     

     

    Wednesday, February 2, 2011 2:40 AM

Answers

  • Hello Rexrexrex,

    Your computer has nongenuine Volume Licensing installations of both Windows XP Pro and Office Professional 2003.  Both were done with blocked Volume Licensing product keys.

    Do you have a Certificate of Authenticity for Office Profesional 2003 in with the paperwork and booklets and installation discs and such that came with the computer or with the installed software?

    Does the computer have a Certificate of Authenticity for an version and edition of Windows affixed to the computer case, or maybe in with the paperwork and booklets and such that came with the computer?

    Wednesday, February 2, 2011 3:58 AM

All replies

  • Hello Rexrexrex,

    Your computer has nongenuine Volume Licensing installations of both Windows XP Pro and Office Professional 2003.  Both were done with blocked Volume Licensing product keys.

    Do you have a Certificate of Authenticity for Office Profesional 2003 in with the paperwork and booklets and installation discs and such that came with the computer or with the installed software?

    Does the computer have a Certificate of Authenticity for an version and edition of Windows affixed to the computer case, or maybe in with the paperwork and booklets and such that came with the computer?

    Wednesday, February 2, 2011 3:58 AM
  • Thanks for your reply.  The OC is actually my father in laws.  He bought it a while ago, and we never found any installation disks, CoA etc. when I asked him.  I suspect the shop that sold it to him installed illegal copies.

    He does however have a legitamte retail installation CD for both XP and Office with valid key etc. which is not being used anywhere else.   Can I do a REPAIR (not INSTALL) using this CD on his machine to fix the issue?  I dont want to have to blow the whole thing away.  Will doing this install the Retail version over the invalid Volume licience copy he currently has?


    EK
    Thursday, February 3, 2011 3:15 AM
  • Hello Rexrexrex,

    If the genuine retail unused disc and product key for Windows is for XP Pro, then the Product Key Updater might work to genuine-ize the Windows installation:  http://windows.microsoft.com/en-US/windows/help/genuine/product-key

    If the disc and key is for any version or editon of Windows other than XP Pro, or if the product key updater cannot complete the task for any reason, the only alternative is to back up data, repartition and reformat and clean install using the unused genuine Windows disc and key he has.

    There is no updater equivalent for Office, so you'll have to uninstall Office, restart twice, then do a fresh installation of Office using the genuine retail discs and product key that he has.

    Thursday, February 3, 2011 4:24 AM
  • Thanks Dan for your assistance.  I will try the Key Updater and see how I go.
    EK
    Thursday, February 3, 2011 11:48 PM