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Windows Vista Bonus Pack Offer - failed validation RRS feed

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    Hi, I bought a new PC in February from CyberpowerPC that they said qualified for the Vista Home Premium Bonus Pack Offer.  I have activated the Vista Program, but when I try to redeem the bonus offer, I get a failed validation message.  Below is my diagnostic report.  Thanks in advance for your help.

    Ross


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4QY3G-K4DRC-VK9J3
    Windows Product Key Hash: tshfOe9Q1VAgb0M1fWHwqNCyylE=
    Windows Product ID: 89583-OEM-7318943-67068
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {07BEE90C-5CAC-416B-9105-EBC9F4F34F61}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Visio Standard 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{07BEE90C-5CAC-416B-9105-EBC9F4F34F61}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VK9J3</PKey><PID>89583-OEM-7318943-67068</PID><PIDType>3</PIDType><SID>S-1-5-21-2658973277-627235918-1002476325</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0202   </Version><SMBIOSVersion major="2" minor="5"/><Date>20081204000000.000000+000</Date></BIOS><HWID>23313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90530409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2003</Name><Ver>11</Ver><Val>B2E2A5A96CA8D00</Val><Hash>iYPUEqAQiNhrRBeSSsNAIXI058w=</Hash><Pid>72090-640-3891824-55770</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>52829B1558CA586</Val><Hash>zAgUbiqsz9XRMF/1ZYGBbNnSdno=</Hash><Pid>89409-707-1812475-65240</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>B3CBD11FF338586</Val><Hash>86k9mg8R9rxLt6VuSBB1RLacosQ=</Hash><Pid>89403-707-0771587-63229</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="53" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-189-467068-02-1033-6001.0000-0712009
    Installation ID: 234640670320783994718426136780859940052786958572497825
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: VK9J3
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAonaOdSKjCoAIhQicKkju4vL0mogazexvrFbqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   120408  APIC1626
      FACP   120408  FACP1626
      HPET   120408  OEMHPET
      MCFG   120408  OEMMCFG
      OEMB   120408  OEMB1626
      OSFR   120408  OEMOSFR
      SSDT   DpgPmm  CpuPm

     

    Friday, April 10, 2009 2:33 PM

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    Hi Redietz,

      It would appear that your Vista is NOT failing Validation, it is, in fact, failing to meet the Eligibility Requirements for you to receive the Bonus Pack Offer.

      Unfortunatly, I can only help with Activation and Validation issue, not Offer Eligibility problems. You will need to go to the "Genuine Advantage Offers - Eligibility Issues Forum" http://social.microsoft.com/Forums/en-US/genuineadvantage/threads They will be able to either fix the problem for you or explain in detail why your Vista doesn't qualify for the Offer.

    Sorry I couldn't be more help,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Tuesday, April 14, 2009 9:34 PM

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    Hello Redietz,

      Please go to http://microsoft.com/diag and click the Start Diagnostic button. The page will make sure your Vista is set-up correctly to be able to Validate. If any issues are found, the page will either provide a button that will automaticly fix the problem or will provide manual steps. 

      Once you pass the Diagnostic Page without issue, click the Validate Windows button.  You should Validate a Genuine.   If so, retry the Bonus Pack page, again.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, April 10, 2009 6:32 PM
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    Thanks Darin, I went to the site above and ran the diagnostics and every test passed.  I thdn clicked the validate button and was confirmed Genuine.  I then went back to the bonus pack redemption paste and tried again.  I received the error below.  It is my understanding that the system I purchased from cyberpowerpc is indeed eligible.  Please help.

    BONUS PACK Eligibility Failure

    You have been directed to this page because the system you are using has failed to meet the eligibility requirements of the BONUS PACK Offer(s) you are attempting to redeem.

    To be eligible for BONUS PACK offers, the system you are using must meet the following requirements:

    • The system you are using must have been purchased in the United States with a genuine United States Microsoft® Windows® Vista® Ultimate, Microsoft Windows Vista Business, or Microsoft Windows® Vista Home Premium operating system or Microsoft Office® Professional 2007 or Microsoft Office Small Business 2007 pre-installed by an eligible system builder.
    • The BONUS PACK promotion is only open to computer systems purchased from system builder channels and excludes systems purchased from major computer manufacturers (OEMs), or those purchased as part of a volume license agreement.
    • BONUS PACK offers can only be redeemed from within the United States.
    • The system you are using must have been purchased or activated within the promotion period, and the BONUS PACK offers must be redeemed by a specific date. Please see the terms and conditions for more information: http://localpcbuilder.com/buylocal_terms.aspx

    For a list of eligible products and a full list of terms and conditions relevant to validation of your system purchase, please see: http://localpcbuilder.com/buylocal_eligible.aspx

    If you feel you have reached this message in error, our support team can help. Email based support for technical problems related to eligibility is available at no charge and most support requests receive a response within one business day. Follow the steps below to submit your request.

    Run the Microsoft Genuine Advantage Diagnostic Tool. This tool will generate a summary of your computer’s settings and system details that will aid the support team in the troubleshooting process.

     

    • Click the Microsoft Genuine Advantage Diagnostic Tool link
    • Click Run when prompted.
    • Click Continue. The tool will scan your computer and display your results.
    • Click Copy to copy your results to clipboard.
    • Open a new Web browser and go to the Support Forum
    • Click New Thread to create a new message
    • Position the cursor in body of the message and click Paste. The results are pasted in the message.
    • Click Post to post the message to the support forum.

     

    Tuesday, April 14, 2009 3:14 PM
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    Hi Redietz,

      It would appear that your Vista is NOT failing Validation, it is, in fact, failing to meet the Eligibility Requirements for you to receive the Bonus Pack Offer.

      Unfortunatly, I can only help with Activation and Validation issue, not Offer Eligibility problems. You will need to go to the "Genuine Advantage Offers - Eligibility Issues Forum" http://social.microsoft.com/Forums/en-US/genuineadvantage/threads They will be able to either fix the problem for you or explain in detail why your Vista doesn't qualify for the Offer.

    Sorry I couldn't be more help,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Tuesday, April 14, 2009 9:34 PM