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Error Event ID 3 , Windows Activation Technologies

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Hi

some users in the company getting this error message in the event viewer , which is the reason for the popup message "this computer is not running geniune windows"

if i logged in with my account which has full internet access , the message disappear

and it come back after a while if some one else logged in with his account which has a limited internet access

do i need to enable some sites or ports to allow the comunication for this service ?

we are using MAK license

the error message is:

Event Type: Error
Event Source: Windows Activation Technologies
Event Category: None
Event ID: 3
Date:  4/16/2012
Time:  2:54:43 PM
User:  N/A
Computer: ws7-hq-opd-003.ASHARQIA.LOCAL
Description:
Health check failure:
hr = 0x8004FE21, HealthStatus: 0x0001000000000000

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Regards

Saturday, April 21, 2012 6:48 AM

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"Noel D Paton" wrote in message news:061fa402-e180-4f00-9c93-ae694c85cc39...

This error is a 'service did not respond' error - since the service usually referred to at that point is the SPPSVC, then it's likely that the problem is a permissions thing.

The SPPSVC requires the NT NetworkService account - if that is limited in some way, then strange things can happen.

I would start your troubleshooting in that area.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

The following article may help, although the error message is different.

http://support.microsoft..com/kb/2008385

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Darin Smith MS Monday, April 23, 2012 9:20 PM
- Marked as answer by Darin Smith MS Wednesday, April 25, 2012 9:10 PM
Sunday, April 22, 2012 1:30 PM

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"Hani Alamoodi" wrote in message news:37053e57-d912-40c1-bdb9-09d4048671ba...

Hi

some users in the company getting this error message in the event viewer , which is the reason for the popup message "this computer is not running geniune windows"

if i logged in with my account which has full internet access , the message disappear

and it come back after a while if some one else logged in with his account which has a limited internet access

do i need to enable some sites or ports to allow the comunication for this service ?

we are using MAK license

the error message is:

Event Type: Error
Event Source: Windows Activation Technologies
Event Category: None
Event ID: 3
Date: 4/16/2012
Time: 2:54:43 PM
User: N/A
Computer: ws7-hq-opd-003.ASHARQIA.LOCAL
Description:
Health check failure:
hr = 0x8004FE21, HealthStatus: 0x0001000000000000

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Regards

Please provide an MGADiag report from an affected machine which is showing the problem.

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

Once saved, run the tool.

Click on the Continue button, which will produce the report.

To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

Since accessing the machine with elevated credentials appears to automatically clear the problem, it is likely to be an issue with GPO's and/or firewalling.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Saturday, April 21, 2012 7:09 AM

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Hi

i have generated two reports , 1st one from normal user account who has very limited internet access , the 2nd report from my account with full internet access

==================================================================

1st :

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x8007041d
Windows Product Key: N/A, hr=0x8007041d
Windows Product Key Hash: N/A, hr=0x8007041d
Windows Product ID: 55041-001-4344166-86845
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E026DDD8-B231-4486-BAA0-FE4E4660A0BA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111025-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E026DDD8-B231-4486-BAA0-FE4E4660A0BA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-001-4344166-86845</PID><PIDType>6</PIDType><SID>S-1-5-21-4122348134-1254304891-1281464809</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 760                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="5"/><Date>20090218000000.000000+000</Date></BIOS><HWID>0B493D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>15458D603500586</Val><Hash>Tbk+fpjDsf6VwQDv2VZYl9uAAUw=</Hash><Pid>89409-707-1476683-65208</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007041D' to display the error text.
Error: 0x8007041D

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 4:16:2012 14:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc

HWID Data-->
HWID Hash Current: NgAAAAEABgABAAIAAAABAAAAAQABAAEAJJQIqlCaAEpUDSxGyOtIU5gp/KvmyyyxWmNwMkbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   DELL   B10K
FACP   DELL   B10K
HPET   DELL   B10K
BOOT   DELL   B10K
MCFG   DELL   B10K
SSDT   DELL  st_ex
ASF!   DELL   B10K
TCPA   DELL   B10K
____   DELL   B10K
SLIC   DELL   B10K
SSDT   DELL  st_ex
SSDT   DELL  st_ex
SSDT   DELL  st_ex

==================================================================

2nd:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-P6M7M
Windows Product Key Hash: y04kxhmUYPpO4pF99YbcNSR2VUU=
Windows Product ID: 55041-001-4344166-86845
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E026DDD8-B231-4486-BAA0-FE4E4660A0BA}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111025-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: srv-hq-pxy:8080
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E026DDD8-B231-4486-BAA0-FE4E4660A0BA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-001-4344166-86845</PID><PIDType>6</PIDType><SID>S-1-5-21-4122348134-1254304891-1281464809</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 760                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="5"/><Date>20090218000000.000000+000</Date></BIOS><HWID>0B493D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>15458D603500586</Val><Hash>Tbk+fpjDsf6VwQDv2VZYl9uAAUw=</Hash><Pid>89409-707-1476683-65208</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-001-434416-03-1025-7600.0000-3542011
Installation ID: 000883405772465846845850029893366434708563318076908062
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P6M7M
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/22/2012 7:59:52 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:16:2012 14:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEABgABAAIAAAABAAAAAQABAAEAJJQIqlCaAEpUDSxGyOtIU5gp/KvmyyyxWmNwMkbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   DELL   B10K
FACP   DELL   B10K
HPET   DELL   B10K
BOOT   DELL   B10K
MCFG   DELL   B10K
SSDT   DELL  st_ex
ASF!   DELL   B10K
TCPA   DELL   B10K
____   DELL   B10K
SLIC   DELL   B10K
SSDT   DELL  st_ex
SSDT   DELL  st_ex
SSDT   DELL  st_ex

Sunday, April 22, 2012 5:10 AM
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"Hani Alamoodi" wrote in message news:ca116f13-c0cf-4678-80ea-d0578a51746c...

Hi

i have generated two reports , 1st one from normal user account who has very limited internet access , the 2nd report from my account with full internet access

==================================================================

1st :

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x8007041d
Windows Product Key: N/A, hr=0x8007041d
Windows Product Key Hash: N/A, hr=0x8007041d
Windows Product ID: 55041-001-4344166-86845
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007041D' to display the error text.
Error: 0x8007041D

This error is a 'service did not respond' error - since the service usually referred to at that point is the SPPSVC, then it's likely that the problem is a permissions thing.

The SPPSVC requires the NT NetworkService account - if that is limited in some way, then strange things can happen.

I would start your troubleshooting in that area.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Sunday, April 22, 2012 11:01 AM

Moderator
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"Noel D Paton" wrote in message news:061fa402-e180-4f00-9c93-ae694c85cc39...

This error is a 'service did not respond' error - since the service usually referred to at that point is the SPPSVC, then it's likely that the problem is a permissions thing.

The SPPSVC requires the NT NetworkService account - if that is limited in some way, then strange things can happen.

I would start your troubleshooting in that area.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

The following article may help, although the error message is different.

http://support.microsoft..com/kb/2008385

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Darin Smith MS Monday, April 23, 2012 9:20 PM
- Marked as answer by Darin Smith MS Wednesday, April 25, 2012 9:10 PM
Sunday, April 22, 2012 1:30 PM

Moderator

Answered by:

Error Event ID 3 , Windows Activation Technologies

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