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Error Event ID 3 , Windows Activation Technologies RRS feed

  • Question

  • Hi

    some users in the company getting this error message in the event viewer , which is the reason for the popup message "this computer is not running geniune windows"

    if i logged in with my account which has full internet access , the message disappear

    and it come back after a while if some one else logged in with his account which has a limited internet access

    do i need to enable some sites or ports to allow the comunication for this service ?

    we are using MAK license

    the error message is:

    Event Type: Error
    Event Source: Windows Activation Technologies
    Event Category: None
    Event ID: 3
    Date:  4/16/2012
    Time:  2:54:43 PM
    User:  N/A
    Computer: ws7-hq-opd-003.ASHARQIA.LOCAL
    Description:
    Health check failure:
     hr = 0x8004FE21, HealthStatus: 0x0001000000000000

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Regards

    Saturday, April 21, 2012 6:48 AM

Answers

All replies

  • "Hani Alamoodi" wrote in message news:37053e57-d912-40c1-bdb9-09d4048671ba...

    Hi

    some users in the company getting this error message in the event viewer , which is the reason for the popup message "this computer is not running geniune windows"

    if i logged in with my account which has full internet access , the message disappear

    and it come back after a while if some one else logged in with his account which has a limited internet access

    do i need to enable some sites or ports to allow the comunication for this service ?

    we are using MAK license

    the error message is:

    Event Type: Error
    Event Source: Windows Activation Technologies
    Event Category: None
    Event ID: 3
    Date:  4/16/2012
    Time:  2:54:43 PM
    User:  N/A
    Computer: ws7-hq-opd-003.ASHARQIA.LOCAL
    Description:
    Health check failure:
    hr = 0x8004FE21, HealthStatus: 0x0001000000000000

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Regards

    Please provide an MGADiag report from an affected machine which is showing the problem.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     
     
    Since accessing the machine with elevated credentials appears to automatically clear the problem, it is likely to be an issue with GPO's and/or firewalling.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 21, 2012 7:09 AM
    Moderator
  • Hi

    i have generated two reports , 1st one from normal user account who has very limited internet access , the 2nd report from my account with full internet access

    ==================================================================

    1st :

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x8007041d
    Windows Product Key: N/A, hr=0x8007041d
    Windows Product Key Hash: N/A, hr=0x8007041d
    Windows Product ID: 55041-001-4344166-86845
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {E026DDD8-B231-4486-BAA0-FE4E4660A0BA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E026DDD8-B231-4486-BAA0-FE4E4660A0BA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-001-4344166-86845</PID><PIDType>6</PIDType><SID>S-1-5-21-4122348134-1254304891-1281464809</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 760                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="5"/><Date>20090218000000.000000+000</Date></BIOS><HWID>0B493D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>15458D603500586</Val><Hash>Tbk+fpjDsf6VwQDv2VZYl9uAAUw=</Hash><Pid>89409-707-1476683-65208</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007041D' to display the error text.
    Error: 0x8007041D

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 4:16:2012 14:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAIAAAABAAAAAQABAAEAJJQIqlCaAEpUDSxGyOtIU5gp/KvmyyyxWmNwMkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B10K  
      FACP   DELL    B10K  
      HPET   DELL    B10K  
      BOOT   DELL    B10K  
      MCFG   DELL    B10K  
      SSDT   DELL  st_ex
      ASF!   DELL    B10K  
      TCPA   DELL    B10K  
      ____   DELL    B10K  
      SLIC   DELL    B10K  
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex

    ==================================================================

    2nd:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-P6M7M
    Windows Product Key Hash: y04kxhmUYPpO4pF99YbcNSR2VUU=
    Windows Product ID: 55041-001-4344166-86845
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {E026DDD8-B231-4486-BAA0-FE4E4660A0BA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: srv-hq-pxy:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E026DDD8-B231-4486-BAA0-FE4E4660A0BA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-001-4344166-86845</PID><PIDType>6</PIDType><SID>S-1-5-21-4122348134-1254304891-1281464809</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 760                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="5"/><Date>20090218000000.000000+000</Date></BIOS><HWID>0B493D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>15458D603500586</Val><Hash>Tbk+fpjDsf6VwQDv2VZYl9uAAUw=</Hash><Pid>89409-707-1476683-65208</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-001-434416-03-1025-7600.0000-3542011
    Installation ID: 000883405772465846845850029893366434708563318076908062
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P6M7M
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/22/2012 7:59:52 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:16:2012 14:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAIAAAABAAAAAQABAAEAJJQIqlCaAEpUDSxGyOtIU5gp/KvmyyyxWmNwMkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B10K  
      FACP   DELL    B10K  
      HPET   DELL    B10K  
      BOOT   DELL    B10K  
      MCFG   DELL    B10K  
      SSDT   DELL  st_ex
      ASF!   DELL    B10K  
      TCPA   DELL    B10K  
      ____   DELL    B10K  
      SLIC   DELL    B10K  
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex

    Sunday, April 22, 2012 5:10 AM
  • "Hani Alamoodi" wrote in message news:ca116f13-c0cf-4678-80ea-d0578a51746c...

    Hi

    i have generated two reports , 1st one from normal user account who has very limited internet access , the 2nd report from my account with full internet access

    ==================================================================

    1st :

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x8007041d

    Windows Product Key: N/A, hr=0x8007041d
    Windows Product Key Hash: N/A, hr=0x8007041d
    Windows Product ID: 55041-001-4344166-86845
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007041D' to display the error text.
    Error: 0x8007041D

     
     
     
    This error is a 'service did not respond' error - since the service usually referred to at that point is the SPPSVC, then it's likely that the problem is a permissions thing.
    The SPPSVC requires the NT NetworkService account - if that is limited in some way, then strange things can happen.
    I would start your troubleshooting in that area.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 22, 2012 11:01 AM
    Moderator
  • "Noel D Paton" wrote in message news:061fa402-e180-4f00-9c93-ae694c85cc39...
     
     
    This error is a 'service did not respond' error - since the service usually referred to at that point is the SPPSVC, then it's likely that the problem is a permissions thing.
    The SPPSVC requires the NT NetworkService account - if that is limited in some way, then strange things can happen.
    I would start your troubleshooting in that area.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
    The following article may help, although the error message is different.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 22, 2012 1:30 PM
    Moderator