CRM 2015 + Marketing List Members Export to excel does not work RRS feed

  • Question

  • Hi,

    I am facing a strange issue while exporting Marketing List Members. The downloaded excel file opens blank

    Steps Followed -

    Navigate to Marketing List -> Open a record -> further navigate to associated Marketing List Members and click on export Marketing List Members


    After exporting the file comes blank as shown below.


    I am wondering if this an issue with CRM itself.I am working on CRM 2015.Kindly suggest

    Any help would be appreciated.


    Wednesday, August 24, 2016 6:48 AM


All replies

  • Hi Shradha,

    Have you checked this 

    Hope this helps.


    Wednesday, August 24, 2016 7:18 AM
  • Hi Suresh,

    Thank you for the reply. I checked the link but for me the 3 options are read-only. Can you please suggest why these options are readonly?

    Wednesday, August 24, 2016 1:47 PM
  • Please check this 


    • Marked as answer by shradha_singh Thursday, August 25, 2016 2:18 PM
    Thursday, August 25, 2016 6:16 AM
  • Hi suresh,

    Thank you so much for your help.

    I tried the following -

    Navigated to the file -> Press Shift + RightClick -> Edit

    It gave a message that the "file is in different format, do you want to open" but after i clicked on 'Yes', The file opened

    Also the downloaded file was in xls format. Do you have any idea why it was xls because usually it is in xlsx format.

    Thank you so much again for your help

    Much Appreciated!

    Thursday, August 25, 2016 2:18 PM
  • By default CRM export excel data in xls format. To open this file you need to open new blank xlsx then click on file tab then click on open and browse the saved xls file.


    Friday, August 26, 2016 7:31 AM