validation problems RRS feed

  • Question

  • What is the phone number for Microsoft phone activation.

    I keep getting a message that "this copy of windows is not genuine", M/S Gen. Adv. Dia. tool say that it is genuine.

    About a month ago this same problem accured at which time I was able to contact them by phone, after one and one half hours

    it was repaired. Now we are back to square one, can't find phone number, totally unable too contact

    Is there any way you can help, it would definitely be appreciated.



    Saturday, November 28, 2015 8:31 PM


  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 30, 2015 12:17 PM