copy of windows not genuine - slowing down my startup RRS feed

  • Question

  • Hi, I have been experiencing no problem with the windows until 2 days ago when it took about 2 hours to startup and a message pops up to say the copy of your windows is not genuine. Kindly help.
    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-R38TQ-RV8M9-WWTCY
    Windows Product Key Hash: imKjAvpNIp2sNTp3Q64egK5kR0E=
    Windows Product ID: 00346-OEM-8992752-50258
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.002
    ID: {870775D3-FFCC-424C-94E7-53B8D9D4BBFB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Belinda\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{870775D3-FFCC-424C-94E7-53B8D9D4BBFB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WWTCY</PKey><PID>00346-OEM-8992752-50258</PID><PIDType>2</PIDType><SID>S-1-5-21-177805416-2244233601-3853178337</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N4030</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="6"/><Date>20100609000000.000000+000</Date></BIOS><HWID>ADD53107018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00346-00178-927-550258-02-1033-7600.0000-1182009
    Installation ID: 002185201350552773275343809415195270949684279176602734
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: WWTCY
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 21/12/2011 16:14:06
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    HWID Data-->
    OEM Activation 1.0 Data-->
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   WN09    
      FACP DELL   WN09   
      HPET DELL WN09
      MCFG DELL WN09
      SLIC DELL   WN09   
      OSFR DELL   M08    
    Wednesday, December 21, 2011 4:17 PM


All replies

  • Your Windows is licensed.

    License Status: Licensed
    An activation problem would not affect computer perfomance in any case.  A hardware or software problem could cause an intermittent non-genuine message, however.  In any case you need to try a recent System Restore point to see if a software glitch has developed that can be fixed that way.  Click Start and type "system restore".
    The best forum to use is probably the Answers System Repair and Recovery forum at
    Also, you may have developed a hardware problem.  Specifically a hard drive problem.  If you recently moved a desktop then make sure all the cards are seated properly.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Edited by CbarnhorstEditor Wednesday, December 21, 2011 8:05 PM
    • Marked as answer by kuayan Wednesday, December 21, 2011 9:29 PM
    • Unmarked as answer by kuayan Thursday, December 22, 2011 5:06 PM
    Wednesday, December 21, 2011 8:04 PM
  • Thanks for the information. Leave aside the computer performance, I still get the message on the bottom right of my desktop saying that the copy of my windows is not genuine despite you saying that my windows is licensed.


    I have tried the system restore but the white printed message remained on the bottom right. Is there any way I can get rid of that?


    Thanks in advance.

    Thursday, December 22, 2011 5:08 PM
  • You cannot get rid of the message without getting rid of the cause.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, December 22, 2011 5:58 PM
  • Right. Is there any way I can identify the cause? 


    Since my copy is genuine and have tried all the ways to fix any failures, what can be the cause?

    Thursday, December 22, 2011 6:14 PM
  • "kuayan" wrote in message news:64d9c5ca-107d-48f7-b1a2-8e5aee9b0f3e...

    Right. Is there any way I can identify the cause?


    Since my copy is genuine and have tried all the ways to fix any failures, what can be the cause?

    What happens if you try validation at ?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, December 28, 2011 11:19 PM
    Friday, December 23, 2011 9:26 PM
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS
    Wednesday, December 28, 2011 11:18 PM