locked
WGA update crashes PC RRS feed

  • Question

  • Since the last WGA update 2 weeks ago, via windowsupdate, my pc crashes within minutes of the update. The update says it is successful. The crash generates an error report which once sent gives a resonse indicating it is the fault of the SIL3112 RAID controller driver on my Giga-byte GA8PENXP. It syas there is an updated driver on the Microsoft Update site but I am unable to proceed to the hardware updates section until the WGA update has installed.

    There are no updated drivers available on the Giga-byte site and I don't see how the WGA update could cause this  error. A system Restore back to before the update installs fixes the problem but Windows Updates are currently turned off.

    Advise please someone.

     

    Chris Andrews

    Monday, June 26, 2006 3:23 PM

Answers

  • Lsichris,

    From a valid computer, go to http://v4.windowsupdate.microsoft.com/catalog/en/default.asp

    Click on Find Driver Updates...

    Click on Storage...

    Click on Silicon Image, Inc. and Windows XP Home or Pro SP1, then the Search button.

    When the results come up sort by date, and take the first one, posted date Jan. 23, 2006.

    Download, transfer to computer in question, install.

    See if it works for you.

    Monday, June 26, 2006 4:05 PM
  • Aldana74,

     

    Do you have a WGA-related question?

     

    If so, please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Monday, July 2, 2007 2:19 PM

All replies

  • Lsichris,

    From a valid computer, go to http://v4.windowsupdate.microsoft.com/catalog/en/default.asp

    Click on Find Driver Updates...

    Click on Storage...

    Click on Silicon Image, Inc. and Windows XP Home or Pro SP1, then the Search button.

    When the results come up sort by date, and take the first one, posted date Jan. 23, 2006.

    Download, transfer to computer in question, install.

    See if it works for you.

    Monday, June 26, 2006 4:05 PM
  • Aldana74,

     

    Do you have a WGA-related question?

     

    If so, please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Monday, July 2, 2007 2:19 PM