Ok this is strange. Got a MS CRM 4.0 with rollup 12. On the incident entity new options has been added to the statuscode picklist so there is a total of 6 options. The entity is published. On the form I only see 4 options but in the advanced find and in
the workflow wizzard I see all 6 options. I need to use on of the missing options in a workflow but as the workflow is published I get and error. I have made sure more than once that it is the same field. Any suggestions.
The form will only show the statuscodes based on the statecode. So if the entity has a statecode of active then you will see the related active statuscodes and if the statecode is Inactive then you will see the related inactive statuscodes.
In your workflow use a condition to check for what type of state the entity record is in and perform the action based on the relvent status codes.