Afternoon all,
I'm working on a CRM 4.0 system where no users are seeing the CRM add-in for Word when trying to do a mail merge. All of the permissions appear to be set in the Roles to allow mail merge and web mail merge, and when launching the mail merge the new document or template seems to show up OK, but the wizard does not appear and there is no way to bring in any of the CRM fields. Any ideas on what could be blocking it?
Thanks
Rob