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  • Question

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    This is genuine windows. You say it's not. Why don't you have a program we can run to find out what we have that is messing this up? Everything I download says it's compatable with Microsoft. My running system is all Microsoft. How can I find the problem?
    Saturday, July 19, 2008 7:09 PM

Answers

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    • Marked as answer by Carl-S Tuesday, July 29, 2008 7:10 PM
    • Unmarked as answer by Carl-S Thursday, August 28, 2008 4:28 AM
    • Marked as answer by Carl-S Thursday, August 28, 2008 4:28 AM
    Saturday, July 19, 2008 8:17 PM
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