locked
Vista validation and Office validation. RRS feed

  • Question

  • 1) Vista.  I have had to change my desktop and previously had Vista Home Premium Upgrade which replaced the XP os on originally.  When trying to reload Vista an the new desktop it rejects the product number because it is an Upgrade version.  So I installed without entering the Product No and now need to activate.  I know I could do it by loading XP first and then upgrading but unfortunately I have thrown out all my XP discs.  My Vista is a genuine copy and passes the validation test but I need to activate it.  What do I do?
    2) Microsoft Office 2007.  Similarly when I bought this recently I installed it to my desktop and my laptop.  Now I wish to activate it on my new desktop, (the old one has been thrown out incidentally) I find that I can't because it has already been activated twice and wont take another.  What do I do?

    Many thanks 
    Sunday, December 14, 2008 5:51 PM

Answers

  • Swifty,

    You need a full version of Windows in order for the upgrade to work. If your computer is a commercially built system I would recommend for you to contact the manufacturer's technical support and request them to send you the recovery software media. This will allow you to install the upgrade version of Vista which you recently purchased. If your system is a clone system built by a local vendor then you are going to have more problems. Please try and contact the Microsoft Supplemental Team and explain your situation. Maybe they can offer other guidance. If not then you will have to purchase a Retail version or OEM System Builder from a local authorized business.  


    Microsoft Supplemental Team:

    See the following Knowledge Base (KB) article:

    KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

    http://support.microsoft.com/default.aspx/kb/326246

    If you have OEM Media, please contact your respective OEM’s website for Recovery information.

    Media Replacement for End Users of System Builders:

    United States and Canada:

    https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1localecode=en-us

     (https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)

    Europe, Middle East, Africa:

    https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us

    Asia-Pacific: 

    https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us

    Latin America or South America:

    https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 15, 2008 6:54 PM
    Monday, December 15, 2008 6:53 PM
  • Stephen, thanks for your input for this.  This is how I finally got around the problem.

    I installed the Upgrade version of Vista as a new clean installation.  When it came to inputting the product code I opted to do it later.  Having got the OS up and running I then put the disc back in  the drive (note: whilst running Vista) and opted for an Upgrade and then when I inputted the product number it was accepted as an upgrade and installed perfectly.
    I actually got this advice from a Microsoft Helpline after I refused to accept the operator's advice that I had to buy a new non OEM or non Upgrade version of the OS. 

    As regards Office I managed to convince the Office Activation Internet site that this was only my third installation and it was accepted.

     

    Once again many thanks and a happy new year

    • Marked as answer by swiftyjc Tuesday, December 30, 2008 10:29 PM
    Tuesday, December 30, 2008 10:28 PM

All replies

  • Swifty,

    You need a full version of Windows in order for the upgrade to work. If your computer is a commercially built system I would recommend for you to contact the manufacturer's technical support and request them to send you the recovery software media. This will allow you to install the upgrade version of Vista which you recently purchased. If your system is a clone system built by a local vendor then you are going to have more problems. Please try and contact the Microsoft Supplemental Team and explain your situation. Maybe they can offer other guidance. If not then you will have to purchase a Retail version or OEM System Builder from a local authorized business.  


    Microsoft Supplemental Team:

    See the following Knowledge Base (KB) article:

    KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

    http://support.microsoft.com/default.aspx/kb/326246

    If you have OEM Media, please contact your respective OEM’s website for Recovery information.

    Media Replacement for End Users of System Builders:

    United States and Canada:

    https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1localecode=en-us

     (https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)

    Europe, Middle East, Africa:

    https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us

    Asia-Pacific: 

    https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us

    Latin America or South America:

    https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 15, 2008 6:54 PM
    Monday, December 15, 2008 6:53 PM
  • Stephen, thanks for your input for this.  This is how I finally got around the problem.

    I installed the Upgrade version of Vista as a new clean installation.  When it came to inputting the product code I opted to do it later.  Having got the OS up and running I then put the disc back in  the drive (note: whilst running Vista) and opted for an Upgrade and then when I inputted the product number it was accepted as an upgrade and installed perfectly.
    I actually got this advice from a Microsoft Helpline after I refused to accept the operator's advice that I had to buy a new non OEM or non Upgrade version of the OS. 

    As regards Office I managed to convince the Office Activation Internet site that this was only my third installation and it was accepted.

     

    Once again many thanks and a happy new year

    • Marked as answer by swiftyjc Tuesday, December 30, 2008 10:29 PM
    Tuesday, December 30, 2008 10:28 PM