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Windows not genuine after computer shut down while installing updates RRS feed

  • Question

  • Hi,

    I restarted my laptop to install some updates. The power went out and since my laptop was on AC power, it shut down while installing updates (it was busy with 35 out of 40). After I started my laptop up again, my windows was not genuine and I can not get it activated again, error code: 0xC004F035

    Please help!!

    Monday, December 30, 2013 7:30 PM

Answers

  • MGA Diagnostic Report:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    One Issue Per Thread:

    Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread). 

    It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.

    New to the Forums?

    Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
    Simply delete the only lines that contain links -  this will allow the remainder of the report to upload (and those lines are not generally critical to the report anyhow)

    Thank you,


    Please do not read this sentence. Please ignore the previous sentence.

    Monday, December 30, 2013 7:46 PM