CRM 2013: Emails and activities etc have line breaks all weird? RRS feed

  • Question

  • If I want to send an email in Dynamics for example, the line breaks are all weird (actually they work a lot like on this forum!).  For example I'll write something like "Hi John" and press enter, but instead of moving down one line, it inserts a blank line and then moves down.  The issue though is that there isn't actually a blank line there, so the email editor will show:

    Hi John

    How are you doing?

    But when I send the email it actually sends as:

    Hi John
    How are you doing?

    Which is really annoying as most people don't want to press enter twice (even though they technically should be), as then it makes it look like there's 2 line breaks, even though the email sends normally.  Is there any way to fix this weird behavior?   It's so weird and results in so many of our emails going to customers looking awful as users think they have a line break when there isn't one.

    Wednesday, April 16, 2014 12:58 PM

All replies

  • Hi Lee,

    thank you for using Microsoft Forums and Communities. Can you please specify the CRM Version (build, Online/Onpremise) and the web browser you are using?

    Thank you for using Microsoft Dynamics CRM Communities.

    Nina Peneva

    Support Engineer

    Microsoft Dynamics CRM

    Friday, April 18, 2014 3:55 PM