message that i am not using genuine windows RRS feed

  • Question

  • I have a hp pavilion laptop that i bought at best buy over two years ago with windows vista already installed. i have used it with no problem for over 2 years.  now i get a screen saying that windows is not genuine and i need to enter my product key code to reactivate.  product code is located on bottom of laptop that is two years old and part of the tiny numbers/letters are obscured.  microsoft and hp will not help because they say my warantee is expired.  i don't need help repairing the problem, i just need to find out what my product code is. i even got out a magnifying glass but 2 or 3 of the figures are not clear, i have the rest of the figures clear though.  best buy does not keep product codes on file.  what can i do????  cannot afford to repurchase a windows vista program license that i already paid for once.
    • Moved by Carey FrischMVP, Moderator Thursday, August 6, 2009 3:35 PM Moved to correct category. (From:Genuine Advantage Offers - Eligibility Issues Forum)
    Wednesday, August 5, 2009 8:44 AM


All replies

  • Hello dakota33,

     My apologies, the only help I can give is to direct you to the Support Doc "How to identify, locate, and replace a product key" at http://support.microsoft.com/default.aspx/kb/811224.

    Sorry I couldn't be more help,
    Darin MS 
    Thursday, August 6, 2009 4:31 PM
  • Hello dakota33,

    [Copied from a Darin Smith post]

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.


    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/0db357f0-1bca-4923-9c01-5d37f3ccf675.

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.

    I'm thinking that if the issue causing Vista to throw the nongenuine error can be corrected, it will negate the need for Dakota33 to enter a product key that has been partially worn out.

    Would Vista accept the standard HP SLP deployoment key for whatever flavor of Vista he has for reactivation?

    If not able to correct, then Dakota33 may have to back up and run his recovery solution, which typically does not require the input of a product key.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, August 8, 2009 12:48 AM
  • Hello,

      The only reason I didn't ask for a Diag Report and/or offer to troubleshoot the issue is because dakota33 specificly said he didn't need help repairing the problem and since I can not help with finding out what the COA key is, I provided the link to the support doc.

    Monday, August 10, 2009 7:09 PM