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an unauthorized chage was made to windows RRS feed

  • Question

  • my computer comes up to a black screen with a window asking me to type my product key, i can't find it i click on the link verify online it takes me too a windows search screen i bought this pc years ago its the orginial windows vista that came from the hp factory. i can log in in safemode no problem is the product key in there some where?
    Sunday, January 16, 2011 11:07 PM

Answers

  • "ihatewindows1001" wrote in message news:8b545e6b-4c95-4545-a77e-64be5946375d...

    i ran the malware dectector a few bad files cleaned up still no joy for validation here the new report

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    are you sure theres no where in the registry where i can look up my product key?

     

    Art

    Computers built by large manufactures that come with Windows Pre-Installed come with two (2) Product Keys:
     
    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
     
     
     
    B)     COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
     
    For some reason, it seems that your computer is unable to verify the installed Key against the SLIC table in the BIOS (possibly due to your malware episode)  - so you need to change the existing OEM_SLP key to the one on your COA sticker.
     
    Booting to Normal Mode, when the Non-genuine notification comes up, you should be offered the chance to enter a new Product Key - take that option, and enter the COA key there. Hopefully after that you'll be in the 'grace period', and you'll get normal access to the desktop. You may need to activate by Telephone.
     
    To activate by phone, click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    Select your country, and follow the instructions - you will get an automated service, do NOT respond when asked which service you require - this should force an operator to pick up, who can assist you.
    Once that's completed you should install SP2 - it will prevent you losing access to the desktop if it ever happens again - and the rest of the Windows Updates that you're missing (which is quite possibly the reason you got the malware in the first place!)
     
    You still haven't answered what security software you have installed (Firewall, AV etc.) ?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, January 21, 2011 10:11 PM
    Monday, January 17, 2011 5:26 AM
    Moderator

All replies

  • "ihatewindows1001" wrote in message news:378b3373-40d9-498c-b795-d17c64069a3e...
    my computer comes up to a black screen with a window asking me to type my product key, i can't find it i click on the link verify online it takes me too a windows search screen i bought this pc years ago its the orginial windows vista that came from the hp factory. i can log in in safemode no problem is the product key in there some where?

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     
    You should be able to do this in Safe Mode with Networking

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 16, 2011 11:13 PM
    Moderator
  • i couldn't get into to safe mode with networking only without but i was able to run this tool under normal mode

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {7C38E44B-AA45-4786-AC6F-EBBB9B14E90D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: http=127.0.0.1:8893
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7C38E44B-AA45-4786-AC6F-EBBB9B14E90D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1526143960-2063813056-1747368633</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NE502AV-ABA a6750t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.35   </Version><SMBIOSVersion major="2" minor="5"/><Date>20081216000000.000000+000</Date></BIOS><HWID>7D313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAACAAAALMWAAAAAAAAYWECAAAAAABH2qJBwrXLASBH6fzp2gky29l5WwyT4Iypqt9R8WA855hHHvNl6+LxUJuRKOzIUUAcetYxfnqhfzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyJx6iwmlhc0eFuUBMYcqaPx5Tk1l/1MyIZ3NktCrXAmnBKfpHy0/nTDE7qZqy4M3czkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MAAAAAEAAAABAAEAAgABAAAAAwABAAEAJJT8BmRJnjOw9OJs8vQIyj5YrFaXbkxY

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      GSCI            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC

     

     

    thanks

    Monday, January 17, 2011 12:01 AM
  • "ihatewindows1001" wrote in message news:5057829c-fdce-4cc2-b598-0405e71774bc...

    i couldn't get into to safe mode with networking only without but i was able to run this tool under normal mode

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Browser Data-->
    Proxy settings: http=127.0.0.1:8893
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

     

    thanks


    There's nothing obviously wrong with your installation, other than the first line of the report, and a bloated spsys.log file
     
    Ah - found it!
    You have a Proxy setting - which is something I've not seen in these forums in the year I've lived in them <g>
    What security software are you using? - and do you know of any reason for this proxy setting?
    It's rather strange, as it refers back to an internal port on the machine - which means that either you have an odd security software installed, or you have malware.
    Please first try removing the Proxy, by going to Internet Properties>Connections>LAN Settings, and UNchecking the 'Use a proxy server....' setting, then OK out, and attempt validation at
    Hopefully it will pass, and your system will become genuine again.
     
    You then need to seriously check out as to why this setting was present in the first place.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 17, 2011 12:49 AM
    Moderator
  • no i'm afraid that didn't work

    also i'm not using I.E. i like firefox better plus Internet Explorer has been disabled for some time

     

    i think i was some wal ware that got this started in the first place

     

    any other suggestions?

    Monday, January 17, 2011 1:22 AM
  • "ihatewindows1001" wrote in message news:18afb80b-bac8-48ca-877f-61d579b819c1...

    no i'm afraid that didn't work

    also i'm not using I.E. i like firefox better plus Internet Explorer has been disabled for some time

     

    i think i was some wal ware that got this started in the first place

     

    any other suggestions?

     
    Try the validation site with IE (and Chrome, if you already have it) - sometimes the browser does make a difference.
    Then please post another report - something may have changed (if not, then we know it's malware!)
     
    While I catch up on sleep, please also download, install, update and run a full scan with the free version of Malwarebytes Anti-Malware (www.malwarebytes.org) - see if it finds anything your AV may have missed (it usually does, unless you have other anti-malware programs installed)
     
    Good Luck

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 17, 2011 1:59 AM
    Moderator
  • i ran the malware dectector a few bad files cleaned up still no joy for validation here the new report

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {7C38E44B-AA45-4786-AC6F-EBBB9B14E90D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7C38E44B-AA45-4786-AC6F-EBBB9B14E90D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1526143960-2063813056-1747368633</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NE502AV-ABA a6750t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.35   </Version><SMBIOSVersion major="2" minor="5"/><Date>20081216000000.000000+000</Date></BIOS><HWID>7D313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MAAAAAEAAAABAAEAAgABAAAAAwABAAEAJJT8BmRJnjOw9OJs8vQIyj5YrFaXbkxY

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      GSCI            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC

     

    are you sure theres no where in the registry where i can look up my product key?

     

    Art

    Monday, January 17, 2011 3:39 AM
  • also i am unable to fire up IE firefox is my default browser and i can't get anywhere that i'd be able to select another browser

     

    art

    Monday, January 17, 2011 3:44 AM
  • "ihatewindows1001" wrote in message news:6d359781-f379-42a0-974d-ebfaca27aad1...

    also i am unable to fire up IE firefox is my default browser and i can't get anywhere that i'd be able to select another browser

     

    art


    Boot to Safe Mode - open Internet Options there, and set IE as default browser.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 17, 2011 4:48 AM
    Moderator
  • "ihatewindows1001" wrote in message news:8b545e6b-4c95-4545-a77e-64be5946375d...

    i ran the malware dectector a few bad files cleaned up still no joy for validation here the new report

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    are you sure theres no where in the registry where i can look up my product key?

     

    Art

    Computers built by large manufactures that come with Windows Pre-Installed come with two (2) Product Keys:
     
    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
     
     
     
    B)     COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
     
    For some reason, it seems that your computer is unable to verify the installed Key against the SLIC table in the BIOS (possibly due to your malware episode)  - so you need to change the existing OEM_SLP key to the one on your COA sticker.
     
    Booting to Normal Mode, when the Non-genuine notification comes up, you should be offered the chance to enter a new Product Key - take that option, and enter the COA key there. Hopefully after that you'll be in the 'grace period', and you'll get normal access to the desktop. You may need to activate by Telephone.
     
    To activate by phone, click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    Select your country, and follow the instructions - you will get an automated service, do NOT respond when asked which service you require - this should force an operator to pick up, who can assist you.
    Once that's completed you should install SP2 - it will prevent you losing access to the desktop if it ever happens again - and the rest of the Windows Updates that you're missing (which is quite possibly the reason you got the malware in the first place!)
     
    You still haven't answered what security software you have installed (Firewall, AV etc.) ?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, January 21, 2011 10:11 PM
    Monday, January 17, 2011 5:26 AM
    Moderator