locked
error code 80070426 RRS feed

  • Question

  • Windows update not running allthough BITS, Automatic updates, Crypto Services all have been set to áutomatic'and i've checked them to be running.
    Running WGADiag provided:


    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {BD0F93C9-43C7-457A-B6F6-229EFDE0FA22}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BD0F93C9-43C7-457A-B6F6-229EFDE0FA22}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-2664217596-1278182203-3942397294</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5100     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.83</Version><SMBIOSVersion major="2" minor="4"/><Date>20070321000000.000000+000</Date></BIOS><HWID>8D333507018400EC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002


    *****************************
    What do i need to do to make windows update work.

    BTW I noticed that Control Pannel doesn't show up (Explorer closes before it becomes visible) but I'm able to access all parts expanding '"Control Panel" after opening Explorer itself.
    I would like to repair it without reinstalling windows
    Sunday, June 8, 2008 11:55 AM

Answers

  • Hello TesterJack

     

      In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the servise is stopped, Vista is unable to confirm it's own Genuine status and assumes something (or someone) has tampered the Software Licensing Service and flages itself as Non-Genuine.

     

      The below I have included the steps to start the Service thru the UI as well as the Manual steps to Force Start the Software Licensing Service.

     

      If when you try the Manual Force Start steps, you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com
     

    Steps to Start the Service thru the UI:

     

    1) Click on the Start button and in the Start Search box type in:  services.msc
    2) Press the Enter key on your keyboard.
    3) The Services window should now open.
    4) Scroll down to 'Software Licensing', then right-click on it and select Properties.
    5) Under the 'General' tab, click on the Stop button.
    6) Set the 'Startup Type' to Automatic, then click Apply.
    7) Next, click on the Start button under Service Status.
    8) Last, restart your computer. 

     

     

    Manually Steps to Force Start the Service:

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, June 11, 2008 8:18 PM

All replies

  • TesterJack,

     

    This post will be moved to the Vista Genuine Advantage Forum for further support as the diagnostic tool indicates

    this machine has Windows Vista installed.

     

    Lori MS

    Monday, June 9, 2008 11:17 PM
  • Hello TesterJack

     

      In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the servise is stopped, Vista is unable to confirm it's own Genuine status and assumes something (or someone) has tampered the Software Licensing Service and flages itself as Non-Genuine.

     

      The below I have included the steps to start the Service thru the UI as well as the Manual steps to Force Start the Software Licensing Service.

     

      If when you try the Manual Force Start steps, you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com
     

    Steps to Start the Service thru the UI:

     

    1) Click on the Start button and in the Start Search box type in:  services.msc
    2) Press the Enter key on your keyboard.
    3) The Services window should now open.
    4) Scroll down to 'Software Licensing', then right-click on it and select Properties.
    5) Under the 'General' tab, click on the Stop button.
    6) Set the 'Startup Type' to Automatic, then click Apply.
    7) Next, click on the Start button under Service Status.
    8) Last, restart your computer. 

     

     

    Manually Steps to Force Start the Service:

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, June 11, 2008 8:18 PM