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Movie Maker: Saved Movie 'Cuts Off' Top of Video (not black bars)

Question
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When I save my edited project to a movie file, no matter which save setting or aspect ratio, it cuts off the top of the video.
When recorded, the action was close to the top of the frame, so this issue means that on playing the 'movie' you can not see all the action. It does not have the 'black bars' issue. The video looks and sounds fine when I play it in the project window, even when I expand it, but as soon as I save it as a movie it doesn't show the whole picture. Distressing since I was trusted with taping the event and creating a simple movie from it.
I hope I've explained this well enough, but please ask me questions if it doesn't make sense. I am running Windows 8 and Movie Maker from Windows Essentials 2012.
Any and all assistance would be appreciated.
- Moved by Richard MuellerMVP, Banned Tuesday, December 10, 2013 7:08 PM Not a "Forums Issues" question
Monday, December 9, 2013 8:06 PM
Answers
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Hi,
You're asking this question in the wrong forum, this forum is for reporting issues with the forums themselves, not individual product support.
Your best bet to get some help with this is to post in the Windows Essentials forums here:
http://answers.microsoft.com/en-us/windowslive
Don't retire TechNet! - (Don't give up yet - 12,420+ strong and growing)
- Proposed as answer by Kamin of Ressik Monday, December 9, 2013 10:57 PM
- Marked as answer by Just Karl Monday, December 16, 2013 3:00 PM
Monday, December 9, 2013 8:09 PM
All replies
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Hi,
You're asking this question in the wrong forum, this forum is for reporting issues with the forums themselves, not individual product support.
Your best bet to get some help with this is to post in the Windows Essentials forums here:
http://answers.microsoft.com/en-us/windowslive
Don't retire TechNet! - (Don't give up yet - 12,420+ strong and growing)
- Proposed as answer by Kamin of Ressik Monday, December 9, 2013 10:57 PM
- Marked as answer by Just Karl Monday, December 16, 2013 3:00 PM
Monday, December 9, 2013 8:09 PM -
Thank you. I was given this link and instructions on how to add my question by Microsoft Support. I'll follow your advice and continue on. I appreciate your time.
Monday, December 9, 2013 9:54 PM -
Cheers, I hope it works out for you.
Don't retire TechNet! - (Don't give up yet - 12,420+ strong and growing)
Monday, December 9, 2013 9:55 PM