Hello Aleks_78,
Your Diagnostic Report is telling me that you Vista is suffering from a Trusted Store Tamper. There are files, in Windows, that have what is known as a Digital Signature. A Digital Signature is an industry standard that ensures that a file is, in fact, from the specified source
Example: lets say you get a Printer Driver that is Digitally Signed from HP. Since the Digital Signature was created by a Trusted Source a Certificate is created within Window's Trusted Store. The Digital Signature is dependent on the file's Hash (think fingerprint) so if the file is changed in any way it's Digital Signature then becomes invalid. So lets say that the HP Driver got modified by some sort of Malware. The File's Hash would no longer match the hash listed in the Digitally Signature (or the Signature may not even be readable at that point). The Digital Signature become invalid because windows now don't know what has been done to that file, so the file can no longer be trusted. This in turn invalidates the corresponding Certificate within the Trusted Store.
What I have described in the above example is basically what is happening with your Vista. Some Digitally Signed file has been modified in some way (replaced, rewritten or just become corrupt) and the Certificate within Windows's Trusted Store has become invalid (i.e. no longer trusted) and that is what has triggered the Non-Genuine messaging.
Unfortunatly, none of my tools are able to pinpoint which file/signature/certificate is causing the problem. However there are a few thing you can try that may correct the issue.
1) First off not all Digitally Signed files are Drivers, but from experience we have found that this issue seems to occure the most with Drivers. So my first suggestion is to confirm that all your hardware drivers are up to date. Note: Figuring out id a Driver is up to date and/or replacing a driver with a more current one can sometimes take semi-advanced computer knowledge and me explaining the process is outside the scope of this forum. If you do not know how to work with Drivers seak assistance or skip down to #2 or #3 below
2) Restore Windows back to a past System Restore Point.
1) Reboot Vista into Safe Mode
2) Click the ‘Start’ button
3) In the Start Search field, type:
System Restore and hit “Enter” keyboard key
4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to a date
Before you first noticed the issue.
5) Click the "Next" button.
6) Reboot back into Normal mode
3) Repair Windows using the 'sfc /scannow' command
The Scan Now will look for any bad Windows files and attempt to repair them, if possible (it isn't always able to)
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type:
%windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select
Run as Administrator
6) In the CMD window, type:
sfc /scannow7) Reboot twice and see if that resolves the issue.
If none of my suggestions resolves the issue, then the only other thing I can suggest is to either create a (no cost) support request at
http://support.microsoft.com/gp/contactwga or reinstall Vista.
Thank you,
Darin MS
