locked
Mail merge problem with MS outlook 2013 and MS CRM 2011. Error "E-mail cannot be sent because the specified sender does not have an e-mail address" RRS feed

  • Question

  • Hi,

    I am using Windows 8 with Outlook 2013 client to connect to MS CRM 2011 (both CRM server and on roll up 14). When I try to do a email via mail merge say against an account I get the following error 

    E-mail cannot be sent because the specified sender does not have an e-mail address. Add an e-mail address to the sender and then try again.Do you want to send the e-mail? If you click Yes, the e-mail will be sent out, but no corresponding activity will be created in Microsoft Dynamics CRM.

    What I have already done

    1) Made sure that the email address of the MS CRM user which is being used to connect outlook client and MS CRM 2011 server has a valid primary email and the email is approved as well.

    2) un-installed, reinstalled and synchronized Outlook 2013 client. 

    Any pointers, help, log locations that can help will be much appreciated.

    Thanks
    Dev


    -Devashish
    http://thecrmworld.wordpress.com
    http://ebizartisans.com



    Thursday, September 5, 2013 2:57 PM

All replies

  • Devashish,

    Can you also check hte user's personal options and make sure that the 'Send email on behalf of user' option is selected?

    You could also check for any warnings in the event log of server that has the email router. hope there are some clues there


    If my response helps you in finding your answer then please click 'Mark as Answer' and 'Vote as Helpful'

    Thursday, September 5, 2013 4:25 PM
  • Hi Mamatha,

    Thanks for the answering. I using outlook for outgoing and incoming email thus the personal setting do not have "Send email on behalf of user" option. The server logs have nothing.

    Thanks
    Dev


    -Devashish
    http://thecrmworld.wordpress.com
    http://ebizartisans.com

    Thursday, September 5, 2013 5:24 PM
  • Check if the Trace has something for you... http://social.technet.microsoft.com/wiki/contents/articles/14522.enable-tracing-in-the-crm-2011-outlook-client.aspx

    If my response helps you in finding your answer then please click 'Mark as Answer' and 'Vote as Helpful'

    Thursday, September 5, 2013 6:49 PM