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    My current username is "Jonathan Wood, SoftCircuits" because the site tells me "Jonathan Wood" is already used.

    Yet when I go to Browse Forum Users and enter "Jonathan Wood", it returns no results.

    I have a suspicion that I'm the one who created the account associated with "Jonathan Wood" but there's no way for me to find out.

    I tried contact support many times on this with laughable results. How can I locate this user? How can I determine if it was me?

    Jonathan Wood • Free Developer Articles and Source Code
    • Moved by Brent Serbus Tuesday, March 29, 2011 1:37 AM username issue (From:Forums Issues (not product support))
    Wednesday, January 26, 2011 3:22 PM

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    I took another look and there is another account as "Jonathan Woods" but no "Jonathan Wood". Either way, I have just gone ahead and changed your name directly so you have now have the display name you want.

    • Proposed as answer by Sean Jenkin Saturday, October 1, 2011 6:39 AM
    • Marked as answer by Jonathan Wood Saturday, October 1, 2011 2:44 PM
    Saturday, October 1, 2011 6:32 AM

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    If you use an wildcard you can see all users that have participated in forums for Jonathan Wood*.  http://social.msdn.microsoft.com/Forums/en-US/browseusers?userName=Jonathan%20Wood*  There may be other users in other applications however that have taken the name.

    Can you explain what you mean by laughable results? And what exactly is it that you would like to see happen? And your live id log in credentials really determine who the user is. So if there is another Jonathan Wood assigned to a different live id that you do not own, we cannot really change matters if another has claimed the name.

    Community Forums Program Manager
    Wednesday, January 26, 2011 5:57 PM
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    Thanks for the tip, but I tried that and Jonathan Wood is not included in the results.

    By "laughable results", I was trying to be restrained. In all, I've communicated several dozen emails back and forth with support. I've been told someone will get back to me (no one ever has), I've been given answers that do not address the question, I've been given answers that served no purpose at all other than to try and deflect the request, and I've been ignored. In no instance have I been given relevant information.

    What I would like to see happen is for someone to tell me if there's any way to find out if I am the one who created the account with username "Jonathan Wood". I have reason to think I created it with one of my other email addresses when the forums were brand new but forgot and created a new one. I would know if someone could tell me just the domain associated with this user's email address. Or, if that is a security concern, perhaps there's another way.

    Jonathan Wood • Free Developer Articles and Source Code
    Wednesday, January 26, 2011 6:25 PM
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    Would you like another example of the support available from Microsoft for this forum?

    Here was my question:

    SUBSCRIBER INFORMATION
Delivery Address: When I try and change my username to "Jonathan Wood", it says that name is
taken. How can I find out if I'm the one who created the other account?

QUESTIONS OR COMMENTS
Problem Area: All;When I try and change my username to "Jonathan Wood", it says that name is
taken. How can I find out if I'm the one who created the other account?

Message: I'm told the username "Jonathan Wood" is already taken. However, I have reason to
suspect that I may have an orphaned account with that name. Is there any way to find out?
I'm unable to search and find info on the account with this name.

    Here's a reply I got this morning:

    I believe @softcircuits.com is not a Microsoft product. For assistance with this,
please contact softcircuits.com, as they are best equipped to address your concern.
To contact their customer service and support, please visit their Web site:

http://www.softcircuits.net/Contact.aspx

    It's really weird. It's as though Microsoft is testing some new assistance algorithm for this site's support that does not require human intervention but is completely unable to understand questions. Or perhaps they are seeing if they can save money by using trained monkeys.

    Jonathan Wood • Free Developer Articles and Source Code
    • Marked as answer by Jonathan Wood Thursday, January 27, 2011 5:26 PM
    • Unmarked as answer by Jonathan Wood Thursday, January 27, 2011 5:26 PM
    Thursday, January 27, 2011 4:19 PM
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    And if anyone's reading, this thread is yet another example of the problems I've had with MSDN support:

    Someone replies who seems almost as though they didn't really bother to read the original question. Then, when I clarify, there's no more response.

    Typical, expected, and laughable.

    Jonathan Wood • Free Developer Articles and Source Code
    Monday, January 31, 2011 1:26 AM
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    http://social.technet.microsoft.com/Forums/en-US/browseusers?userName=Jonathan_Wood*

    There is no "long-lost buddy". Again, when I attempt to enter the user name "Jonathan Wood", tells me it is not available. I don't know if the system considers "Jonathan Wood" and "Jonathan-Wood" to be the same or not, and Microsoft is unwilling and/or unable to provide any support of this nature.

    Jonathan Wood • Free Developer Articles and Source Code
    Tuesday, February 1, 2011 6:20 AM
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    No, that's not me. Maybe "Jonathan Wood" = "Jonathan-Wood"?

    And the more I think about my interaction with support on this issue, the more annoyed I get. If they'd just told me "we don't provide that type of support", it would've been far better!

    Thanks.

    Jonathan Wood • Free Developer Articles and Source Code
    Tuesday, February 1, 2011 6:36 AM
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    Thanks, but it won't let me use Jonathan Wood there either (even though it shows no users with this username).

    Clearly, there is a shared database between different sites and I suspect that THIS is why it tells me "Jonathan Wood" is in use even though I cannot see it when I search. I assume one of the related sites WOULD show it.

    Jonathan Wood • Free Developer Articles and Source Code
    Tuesday, February 1, 2011 4:58 PM
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    http://social.technet.microsoft.com/Forums/en-US/browseusers?userName=Jonathan_Wood*

    There is no "long-lost buddy". Again, when I attempt to enter the user name "Jonathan Wood", tells me it is not available. I don't know if the system considers "Jonathan Wood" and "Jonathan-Wood" to be the same or not, and Microsoft is unwilling and/or unable to provide any support of this nature.

    Jonathan Wood • Free Developer Articles and Source Code


    Did you make this post: http://social.technet.microsoft.com/Forums/en-US/Offtopic/thread/bd7b0c5d-83eb-4d31-984d-8f3847ca296a

    ?

    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
    Friday, September 30, 2011 10:29 PM
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    No, that's not me. Maybe "Jonathan Wood" = "Jonathan-Wood"?

    And the more I think about my interaction with support on this issue, the more annoyed I get. If they'd just told me "we don't provide that type of support", it would've been far better!

    Thanks.

    Jonathan Wood • Free Developer Articles and Source Code

    So Support has talked to you about it? I was going to link to how to get a hold of them.
    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
    Friday, September 30, 2011 10:31 PM
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    Yes, I did have several interactions with them. I want to say it was a joke but, in reality, it was horribly frustrating.
    Jonathan Wood • Black Belt Coder
    Friday, September 30, 2011 11:00 PM
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    No, that's not me.

    Thanks.

    Jonathan Wood • Black Belt Coder
    Friday, September 30, 2011 11:01 PM
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    Not sure if you want to try any more, but here's the way to submit a request for support: http://social.technet.microsoft.com/wiki/contents/articles/how-to-request-access-to-a-previous-msdn-or-technet-account-that-you-cannot-access.aspx
    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
    Friday, September 30, 2011 11:06 PM
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    Yes, I did have several interactions with them. I want to say it was a joke but, in reality, it was horribly frustrating.
    Jonathan Wood • Black Belt Coder

    Sorry the process was frustrating! Could they not find your old account?
    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
    Friday, September 30, 2011 11:07 PM
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    It was far worse than that. Most of my requests went unanswered. Others took weeks for a response. In each case where there was a response, they asked me to describe the same issue over and over again. It went on like that until each exchange dies (from their end).

    I've been working with MS for a while. I can recall when their support was crisp and effective. I guess it's hard to maintain that when your company gets really large.

    Jonathan Wood • Black Belt Coder
    Friday, September 30, 2011 11:44 PM
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    Hey Jonathan - sorry for your crappy experience. I'm going to review through the thread now and see what I can do to help. I'm the PM for Profile so hopefully I can help.

    Friday, September 30, 2011 11:53 PM
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    Hey Jonathan - sorry for your crappy experience. I'm going to review through the thread now and see what I can do to help. I'm the PM for Profile so hopefully I can help.


    Thanks Sean!
    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
    Friday, September 30, 2011 11:56 PM
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    I found the account. I don't think it's sync'd into the forums as there has never been any activity on it. I've gone ahead and cleared it out so you can now claim the display name. Edit your profile, enter Jonathan Wood and you should be good to claim it.

    I'll check back on the thread so let me know when you've gotten this part done.

    Saturday, October 1, 2011 12:00 AM
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    Thanks, but it still won't let me: "This display name is already in use. Please choose another display name".

    Could someone have seen your post and took it up? Yeah, there's definitely something that seemed screwy with this account, which is why I brought it up originally. And I still consider it a strong possibility that I'm the one who created it in the first place.

    Jonathan Wood • Black Belt Coder
    Saturday, October 1, 2011 3:26 AM
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    I took another look and there is another account as "Jonathan Woods" but no "Jonathan Wood". Either way, I have just gone ahead and changed your name directly so you have now have the display name you want.

    • Proposed as answer by Sean Jenkin Saturday, October 1, 2011 6:39 AM
    • Marked as answer by Jonathan Wood Saturday, October 1, 2011 2:44 PM
    Saturday, October 1, 2011 6:32 AM
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    Hi Sean,

    Cool. That's what I wanted. I have no idea what happened there--something weird.

    I appreciate you taking care of it.

    Thanks!

    Jonathan Wood • Black Belt Coder
    Saturday, October 1, 2011 2:32 PM