Hi,
I have a requirement like, based on the field value of KB article I need to load Agent Script.
Field : Advanced Verification Needed ------ true /false
I have two Agent Scripts
1. Basic Verification
2. Advanced Verification
If it is false It has to Load 'Basic verification" Agent Script.
if true it has to load "Advanced verification" agent Script.
When an agent receives call from the customer, he will open Kb article. Onloading of Kb article Agent script has to loaded based on field value.
I am retrieving Value of the field using GUID of the kb article and checking
I am able to retrieve field value but unable to fire Action
it is entering into "if" block and throwing error at FireAction.
if(Article[advancedverificationneeded] as bool==true)
{
FireRequestAction(new Microsoft.Uii.Csr.RequestActionEventArgs("Agent Scripting", "GotoTask", "Advanced Verification"));
}
else
{
FireRequestAction(new Microsoft.Uii.Csr.RequestActionEventArgs("Agent Scripting", "GotoTask", "basic Verification"));
}
I have written this in custom action of USDcustom control. . I am call Custom action Action of custom control onloading of KbArticle.
This piece of code is Stopping my USD completely
can you please help me
Thank you.
Chitharanjan.